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Work History

Work History
Jul 2009 - Present

Sales

Silver Leaf Resorts
  • Memorized a two hour presentation on the Silver Leaf resorts Timeshare program. Screen all potential customers for 15 minutes in an interview using a 13 step sales technique.
  • Build trust and rapport with customers to understand their travel and vacation wants and needs before showing the resort.
  • Rank in the top 15% of all sales agents by averaging a 30% close rate out of 40 tours per month, ranging from $5000 - $20,000.  Applied strong closing techniques at the end of the presentation, asking for a Down payment and creation of a financing plan.
  • Manage the sales to a party of up to six people, maintain their attention in a large room full of noise and other tables with tours. Match up everyones likes with our program.
Jul 2008 - Apr 2009

Tech support/ Sales CSR

Suddenlink
  • Consistent leader in department by averaging 150 calls a day.
  • Managed customer accounts for their internet, telephone and cable.  Averaged a 80% upsell rate and often recognized by management for the highest upsell percentage.
  • Increased sales average 800% in 6 months.
  • Helped train department employees on sales transition and key entry to increase their sales averages.
  • Excelled at de-escalating angry customers efficiently and effectively.
Jan 2004 - May 2008

Sales

Bullogistics
  • Dock supervisor for two years, managed twelve employees to ensure efficient packing of trucks and airplanes.
  • Promoted to inside sales.  Managed the sales cycle from company introduction, surveying needs of customer and creation of proposals, to closing and managing the account.  Managed accounts in excess of two million dollars.   
  • Eventually was promoted to a combination of inside and outside sales visiting customers onsite and offsite to close new business.

Education

Education

CCNA Certification in progress

Pursuing CCNA certification . Maintaining Servers the internet network runs upon.

Sep 1989 - Jun 1991

Diploma

LD BELL High school

Skills

Skills

Computer Skills

I am an expert and fast learner of computer platforms used by companies, familiar with all MS applications , all windows operation systems , mac osx.

Objective

I am a computer savvy individual specializing in Tech Support sales and data entry .Looking for a professional , well established company I can expand my current skills based on my performances. My goal is to complete my CCNA certification so I can support and stabilize the DNS servers in which the network runs upon.

Interest

Computers , Art: oil painting and illustrating at a master level , animals specifically Saltwater fish and corals