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Javier Ponce De Leon

Application Support Analyst

Knowledge & Skills

Amazon web services.

Deployment and support of Amazon web services (EC2, RDS, Dynamo DB. Cloud watch...)

System Administration

Linux and MS Windows Server technologies, MYSQL DB, MSSQL, ORACLE DB deploying updates, managing server resources, Virtual machine environment administration, SSH communication for remote Linux environments, utilizing all application and systems logs for troubleshooting and debugging. 


Building and designing basic web pages and user interfaces, Dynamic Customer Email Message templates utilizing Handlebars.js Framework.

Java Script

Debugging and maintaining JavaScript code in customer facing Web Applications. Email Notification Templates.

Support Ticketing System

End user support and Ticket creation and escalation using, Footprints, Salesforce, Zendesk.


Basic Network Troubleshooting. DHCP server administration, Basic firewall setup and deployment. Basic wireless network configuration on CISCO Access Points running IOS. 

Windows os

Advance knowledge of windows operating system, primarily in an enterprise environment 

Work experience


Application Support Analyst

  • Troubleshoot Partner’s related applications and systems.
  • Assisting Client inquiries regarding all offered services.
  • Monitor and troubleshoot Partner related production errors and incidents.
  • Perform code changes and enhancements on Partner’s programs/modules.
  • Provide customer feedback according to SLA guidelines.
  • Document processes and track all implementation/ development activities.
  • Page rotation (on-call)
Oct 2014Oct 2016

Airport information Systems Technician

City of Phoenix Aviation Technology

Provide support for end user devices including personal computers, printers, closed circuit television and associated equipment, cameras, handheld and stationary scanners, large format and touchscreen monitors. Equipment used in Sky Train platforms, Common Use Terminal Equipment (CUTE) System, Passenger Emergency Duress System (PEDS), Closed-Circuit Television (CCTV), workstation computers, customer kiosks, remote check-in locations and signage System, Passenger Emergency Duress System (PEDS), Administration and maintenance of the  Passenger information and paging system, consisting of peavy media matrix audio servers, windows servers, and QNX Q-host audio servers.

Mar 2013Oct 2014

Technical Operations Specialists

Rockwell Collins ARINC Managed Services
Manage all Windows servers and workstations for the Flight Information Display System (FIDS), Baggage Information Display System (BIDS), and Passenger Information Paging System (PIPS). As well as all input devices, airline feeds, and Peavey/Media Matrix audio system equipment throughout the entire Phoenix Sky Harbor Airport. Maintain SQL Server database integrity for all flights traveling in and out of Sky Harbor International Airport. Maintain Nagios software used to monitor a network of more than 500+ devices throughout Sky Harbor Airport. Assist City of Phoenix, PHX Sky Harbor, and airline employees with the installation, configuration, maintenance, troubleshooting, and training of end user workstation hardware, software, and peripheral devices. Perform documented system backups and recovery procedures.
Dec 2007Mar 2013

Asset managment administrator

Velocity Express
• Responsible for the repair and maintenance of over 1000 Portable computer/Scanners • Set up and maintenance of wireless networks using Cisco Wireless APs • Daily helpdesk duties which Included troubleshooting windows desktops, Printer Installs, File transfers, software installation, Remote desktop support via windows RDP and telephone support etc. • Assist in the imaging and programming of end users desktop and Laptop Computers • Use Numara Footprints to track and troubleshoot all helpdesk trouble tickets. • Setting up and maintenance of user accounts using Microsoft active directory and dameware • Facilitated daily and weekly asset inventory reports between the IT vice President and company project manager • Responsible for new location roll out projects, which included Initial inventory launch of anywhere from 20-50 Portable handheld computers per location, set up of Cisco wireless Access points for the new location, • Review daily usage reports from all velocity locations to ensure the scanning equipment was being utilized out in the field. • Worked with third party vendors to facilitate repair work on the mobile scanners that could not be handled in house.



Bachelors degree (in Progress)

University of Phoenix

Computer Information systems w/Focus in Networking technologies



Phoenix College

Architectural Drafting