Application Support Analyst
- Provided telephone support to users of the kubra applications system and other applications related to utility companies.
- Analyze application data to assess performance and uncover problems
- Work in team environment to complete all testing activities
- Coordinate resolutions with development team and project managers
- Serve as liason between the customer and developers.
- Complete root cause analysis of defects
- Monitor data processing quality assurance and development activities
- Troubleshoot and resolved application issues escalated from end users
- Processed large batches of data on daily and weekly basis
- Conducted user regression and other tests on products and components Opened and documented defect tickets
- Participated in daily, weekly and bi-monthly status meetings
- Provide 24x7 support for critical production systems