Download PDF

Work experience

Jun 2015Present

Customer Service Representative

Liberty Mutual Insurance

Assist policy holders with questions regarding home, auto, and personal liability policies

Make policy changes including but not limited to adding vehicles, removing vehicles, billing changes and address updates.

Dec 2014Feb 2015

Associate Trainer

  • Assist employees with any questions pertaining to business processes and system inquiries
  • Support agents through their training, floor support and nesting period
  • Support the Trainer in delivery of New Hire and Recurrent Training Sessions
  • Participate in meetings and conference calls as required
  • Perform adhoc duties as assigned.
  • Answer calls on-line as scheduled
Apr 2014Dec 2014

Specialized service Elite Specialist

  • Promotion Includes Account management for select Elite members
  • Supervisory calls 
  • customer Service 
  • Data Entry 
  • Agent help  
Dec 2013Apr 2014

Specialized service agent

  • Promotion includes Account management for return members
  • Supervisory calls 
  • Sales representative for La Quinta Inn & Suites 
  • Discussing prices and procedures with clients and customers 
  • Data entry
May 2013Dec 2013

General Reservation Specialist

  • Sales Representative for La Quinta Inn & Suites  
  • Discussing prices and procedures with clients and customers 
  • Customer Service 
  • Data Entry 
Aug 2012Apr 2013

Insurance Repair Manager

Innovation Auto/First Notice
  • Promotion includes managing auto insurance claims from intake to completion fo repairs with body shops 
  • Following up with clients, insurer's and claimants 
  • Discussing estimates with body shops and clients 
  • Customer service 
  • Data Entry
Aug 2011Aug 2012

Customer Service Representative

Innovation First Notice
  • Filing Commercial & Personal Insurance claims for Automobile and Property insurance policy  holders
  • Data entry of insurance and information attained from customers  
  • filing 
Jun 2011Aug 2011


F.L. Roberts

Various Duties include being a cashier and closing the store.

Jun 2010May 2011

Subway Sandwich Artist


Various Duties include being a cashier, sandwich artist, handling inventory and closing store.

Oct 2008Jun 2010

Crew Member

Pizza hut

Various Duties including cashier, cook and Customer Service representative. 


Sep 2006Jun 2010

High School Diploma

High School Of Commerce

2010 Junior Class Vice president. 

2010 Senior Class President.



Communication Skills
Microsoft Word ,Excel , Powerpoint