Programme Manager-Value Churn
Bharti Airtel Ltd
- Platinum Center Coordination-Platinum Resolution to be >90%.Daily MIS to be monitored & weekly dashboard on resolution to be published.
- Class Pre OG & post OG Conversion % -Referral winback- Interventions for Class PreOG to done as a proactive step to reduce Barring % by way of bill delivery status,CC interactions.
- Agency Handling- Appionting and managing the entire activities of the Retention Agencies including the Performance and Payments of the Agencies.
- Class Zero Usage- Proactive identification & resolution to HV ZU base to induce usage by BVP upsell
- Churn as % of Base- Reduce High Value churn
- BVP promotion on HV- Identification of BVP with UnR team & ensure >60% penetration of identified base & BVP within defined timelines.
Profile- Prepaid Grace Management
- Win Back Grace through proactive BI & promo offers
- Reduction in Inactive, risky base
- Reduction of HV Inactive grace & churn.
- Timely calling to Grace & Active Customer Base
- Best Practice sharing to be done for further knowledge enhancement & thereby adding new way of addressing data