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Summary

Dynamic and results driven business leader in technology sales and program management with a track record of increasing sales and a relentless commitment to over-delivery. Strategic thinker and superior tactical executioner with experience managing Accounts, Projects / Programs and Operations. Possesses a strong technical background in sales and facilitation of complex programs and initiatives. Looking to apply passion, knowledge and ingenuity to an inspiring startup or growth company.

Work History

Jan 2013Jan 2015t

Account Director

ARRIS - Suwanee, GA  (remote)

Responsible for North America Emerging Markets Sales for ARRIS and third party equipment, software, professional services, systems integration and solutions. 

  • Responsible for  new business development, quota management, selling and GTM strategy creation, forecasting, lead generation, prospecting, customer communications, presentations and demos, creating sales proposals and contracts, coordinating and leading technical reviews, managing customer relationships, negotiations and closing sales.
  • Promoted to help build an Emerging Market Sales Team, a differentiated customer base focused on new and/or non-MSO/Telco customers.
  • Closed over $20M in sales revenue for 2014 and 2015
  • Grew Emerging Market accounts 25% YoY
  • Received the Century Club Award - Over 100% sales quota achieved for 2014 and 2015.
  • Hunted and won new emerging market accounts for ARRIS with the strategic focus on Professional Services.
  • Rated as "Key Resource" for ARRIS
Mar 2011Dec 2012

Senior Customer Program Manager

Motorola Mobility / Google - Horsham, PA (remote) 

Owned the Program Management for enterprise technical implementations of hardware, software and services for Verizon Account. 

  • Led as the customer face for Programs for all video content services for Verizon FiOS; delivering Architecture, Engineering, Project Management, Procurement, Field Engineering and Quality. Program consisted of building head ends, infrastructure, channel launches and adds, content manipulation, networking, blackouts, ad insertion, monitoring, custom software and hardware implementation and staff augmentations. 
  • Assisted the build of the PMO that managed over $1B in products and services and sponsored PMP discipline. 
  • Executed $25M in projects for both products and services fulfilling contracts to the customers delight.
  • Worked with stakeholder teams to define and document multi-year, multi-million dollar project scopes.
  • Evangelized program communications with customers, suppliers, cross functional teams and executives.
  • Authored and administered project and resource schedules.
  • Produced successful quotations with input from teams of business owners, architects, engineers, procurement and third party vendors.
Jan 2010Mar 2011

Program Manager

Motorola Mobility - Horsham, PA (remote)

Program Management role focusing on delivering content services for external customers.

  • Managed program of +$20M yearly in technical implementations.
  • Owned customer relationship from first contact through project post-mortem for program.
  • Led organization through TL9000 audits.
Apr 2006Jan 2010

Project Manager

Motorola, Inc. - Arlington Heights, IL

Managed +500 separate customer projects to create a media company that delivered Phone, Internet, Cable and VOD services fiber to the home.  

  • Managed $10M yearly in implementation projects across North America.
  • Created custom business analytic reporting performances of resources and vendors.
  • Led internal teams to adopt new process for order consolidation, saving customer and Motorola each more than $100K yearly.
  • Created intuitive tools to improve projects efficiency, manager made the tools a team requirement.
  • Won "Project Manager of the Year" award from customer.
Jul 2003Apr 2006

Co-Owner, General Manager

Active, Inc. - Algonquin, IL

Created services-based project management and web business for the real estate market, servicing Brokerage Firms and Agents helping to increase property values and perform service work. 

  • Formed start-up business from the ground up; including Business Plan, Marketing Plan and Go-To Market Strategy.
  • Engineered all business processes from scratch and managed day-to-day operations.
  • Created proposals, built a network of qualified vendors, hired all resources and created business contracts.
  • Responsible for all of the technology for the business.
  • Self funded business that turned profit in first year.  Successful YoY growth of over 150% in year two and also year three.  Housing market collapse had devastatingly negative impact on business and forced operations to cease. 
Jan 2001Jul 2003

Director of Account Management

Retail Services Group, Inc. - Palatine, IL

Retail Services Group, Inc. managed nation-wide projects for cornerstone retailers such as IKEA, Home Depot and JCPenney. Hired as a Project Manager and promoted to Director of Account Management.

  • Established sales and project quotas for separate business lines: Construction, Remodeling, Roll-outs, and Merchandising.
  • Developed new customers through marketing efforts and outbound selling.  
  • Sold and managed $10+M annually in major implementation efforts nationwide.
  • Exceeded profitability goals while maintaining client relationships and expectations.  
  • Designed a solution that  solved a disconnect between the quoting and billing process that reduced over 5% of errors and saved $1.2M annually.
Mar 2001Dec 2001

Business Analyst and Project Manager

Ekabel GmbH - Weiterstadt, Hessen, Germany

International contract opportunity to perform Business Analyst and Project Manager roles at a start-up company providing cable services in Germany. 

  • Led an effort to create sales-force automation delivering a solution designed to enable initial pilot roll-out of a digital services platform of Cable and VoIP.  
  • Managed project development effort, coordinated global resources and deployed final hardware and software solution.
  • Authored all system requirements documentation for product development.
Aug 1999Mar 2001

Scheduling / Project Manager

Motorola, Inc. - Arlington Heights, IL
  • Created the overall project plans for Motorola Network Advanced Technologies trials for IP based Switching Technology for 3G. The trials consisted of multi-year, multi-resource efforts worldwide for a joint effort between Motorola and Cisco. 
  • Led Technical Engineers in the production of resource and project schedules.
  • Facilitated all project communications internally and externally.
  • Implemented Primavera Teamplay for the NAT Department (200 resources), including coordination of resources and technology, strategic planning and training for all resources.
  • Enhanced release schedules to save time and money, while best utilizing multiple divisional units of Motorola and multiple vendors globally.

Education

May 2011May 2013

Masters of Business Administration (MBA)

Loyola University Chicago - Quinlan School of Business

Aug 1992May 1996

Bachelors of Arts

Western Illinois University - Macomb, IL