Head of Solution Delivery
smartTrade technologies (Aix en Provence)
As Head of the Solution Delivery team, I am in charge of the project implementation (mainly backend but also frontends) done for clients. Clients include both tier 1 banks and smaller financial actors (project size is about 750 man day per year over multiple years). Projects are usually run for clients based in New York or London. I am currently managing 6 project teams with between 2 to 5 engineers by team. Clients are currently based in New York, London, Geneva.
I am also in charge of the Client Services team (10 engineers in Aix en Provence, Tunis, New York and Tokyo) that is responsible for supporting the client using our service. The ClientServices team is also in charge of liaising with the product team to plan and prioritize the client change request and the product roadmap. The ClientServices team is also in charge of prioritizing the Pre-Sales team demands.
Finally, I am in charge of the connectivity team ( 8 engineers in Aix en Provence). The connectivity is in charge of implementing new connectors and maintening existing ones. Connectors are the integration of existing API (FIX, ITCH, OUTCH, RDMS, binary protocol) that are a bridge between the smartTrade world and the API world.
- team management (knowledge sharing, procedures, policies)
- crisis management
- priority management