• Gaithersburg MD

Michelle McLaughlin


Motivated manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. 

Work History

Work History

FT Keyholder

Apr 2015 - Present

Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts, write order supply requests to replenish merchandise, train staff to deliver outstanding customer service, address customer inquiries and resolve complaints, complete a series of training sessions to advance from Keyholder to Assistant Manager.


May 2014 - Apr 2015
Crabtree & Evelyn

Delivered excellent customer service by greeting and assisting each customer, reorganized the sales floor to meet company demands, stocked and restocked inventory when shipments were received. Opened/closed store and carried bank deposits


Apr 2014 - Aug 2014
Jazzman's Cafe & Bakery

Completed daily tasks such as baking pastries, preparing foods, assisting customers with orders, preparing coffee drinks, and closing/opening the kiosk.



Aug 2012 - May 2013
Mary Baldwin College

Advanced Studies Diploma

Aug 2008 - May 2012
Louisa County High School