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Summary

Motivated manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. 

Work experience

Apr 2015Present

FT Keyholder

Godiva

Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts, write order supply requests to replenish merchandise, train staff to deliver outstanding customer service, address customer inquiries and resolve complaints, complete a series of training sessions to advance from Keyholder to Assistant Manager.

May 2014Apr 2015

Keyholder

Crabtree & Evelyn

Delivered excellent customer service by greeting and assisting each customer, reorganized the sales floor to meet company demands, stocked and restocked inventory when shipments were received. Opened/closed store and carried bank deposits

Apr 2014Aug 2014

Keyholder

Jazzman's Cafe & Bakery

Completed daily tasks such as baking pastries, preparing foods, assisting customers with orders, preparing coffee drinks, and closing/opening the kiosk.

Education

Aug 2012May 2013

Mary Baldwin College
Aug 2008May 2012

Advanced Studies Diploma

Louisa County High School