Work Experience

Work experience
Mar 2013 - Present

Manager Customer Service & Telesales


• Build and manage relationships with Global Customers
• Developing international market through telesales
• Organizing online training and webinars though remote support tools
• Cross functional collaboration of online marketing, email marketing and social media networking
• International Fairs and presentations to customers
• Driving product innovation based upon client needs

Feb 2002 - Jan 2013

Marketing &  Business Development Manager

Internet Construdata21, SA - Spain

• Responsible for assessing sales organization: Pre-sales / Sales departments
• Sales strategy planning, development and forescasting
• Ensure proper execution of sales and marketing plans
• International Business Development / Key account management
• Marketing online: SEO, SEM and social media: LinkedIn networking
• Develop and manage new international partnerships
• Preparation of complex service solutions, including presentations to customers
• In charge of 10 sales people

May 2011 - May 2011

Professor collaborator MIB: European Business Opportunities

Caixanova Business School / Afundación - Spain

English seminar regarding EU programmes, policies, legislation and opportunities for small and medium enterprises

Mar 2001 - Jan 2002

AIESEC Management trainee

RefLine AG - Germany

• Supporting production department
• Marketing assistant: research studies
• Quality control of the e-recruitment platform: web testing
• In charge of 5 people

Sep 2000 - Feb 2001

Purchasing Manager

Farmacias Victoria Cía. Ltda. (Pharmacy Chain Store) - Ecuador


Sep 2005 - May 2006

Master of Arts (M.A.) in International Business - MIB

Caixanova Business School / Afundación - Spain

Main focus: Promote the internationalization of companies, either by initiating and consolidating the current export or undertaking direct implementation in foreign markets.

Oct 2003 - Apr 2004

Internacionalization advanced course

University of Vigo and CZFV - Spain

Main focus: Develop an internationalization project and take advantage of the global opportunities for small and medium enterprises.

May 1993 - Mar 1997

Bachelor of Arts (B.A.) International Business Management - Trilingual (EN - FR - ES)

Catholic University of Santiago de Guayaquil - Ecuador

Main focus: Develop, extend, and improve the ability to plan and act strategically in an international business environment.

IT skills

Internet, Email, Mailchimp, E-business platforms, E-Commerce

Microsoft Office (Word, Excel, Access, Powerpoint, Project, Outlook)

CRM, WebCRM, Content Management Systems (CMS)

Lotus Notes

 MS Windows, Mac OS




native speaker


advanced level: Language, Civilization and Culture certificate of Catholic University of Guayaquil


advanced level: First Certificate Exam (FCE) of University of Cambridge and Catholic University of Guayaquil certificate


intermediate level: B1 certificate - VHS Rotenburg Wümme and Centro Ecuatoriano-Aleman certificate

Portuguese / Galician

basic level: working experience 

Other courses

  • 2012: Advanced strategies for the internationalization of IT companies. C.E.E.I. Galicia S.A. Vigo, Spain
  • 2004: Prevention of labor risks. Grupo Tadel/INEM. Vigo, Spain
  • 2004: New technologies course. Anced. Madrid, Spain
  • 2003: Import – Export procedures. CEP Vigo, Spain
  • 1999: Internationalization course. Universidad Tecnológica Equinoccial. Quito, Ecuador
  • 1999: Customer service quality QSS. DHL Quito, Ecuador
  • 1997: Merchandising. Almacenes De Prati. Guayaquil, Ecuador
  • 1996: Customer service excellence and complaint dealing. DHL Worldwide Express, Guayaquil, Ecuador
  • 1996: Management consultancy course. Banco del Pacífico. Development Community Program. Guayaquil, Ecuador
  • 1995: International law seminar. Catholic University of Guayaquil - CLD, Ecuador

Other relevant skills

  • Negotiation
  • Leadership experience
  • Results oriented
  • Customer and sales oriented
  • Good communication
  • Teamwork oriented
  • Interpersonal and intercultural communication
  • International working experience


IT Business, Teaching, Learning, People, Foreign languages, Networking, Mindfulness, Leadership and continuous Personal Development

Vanessa Menoscal