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Work experience

Promotional Representative

Promotional Representative(Mumbai)

Customer Service Agent

Customer service agent

Visa Coordinator

Designation: Visa coordinator Currently working with Etihad Airways/ as supervisor visa unit key responsibilities include: Maintaining official updates on visa requirements including changes in nationality allowances, required documentation, exception, extensions, and any other related data Attending telephone enquiry calls on procedures and documentations required for visa processing. Handling guest affairs complaints efficiently with timely feedback after investigating the cause, and identifying the corrective and preventive actions to avoid any recurrence of problems of same or similar nature Contributing to company revenue by ensuring that commercial Guests visas are processed on time to secure business and increase traffic Processing 96hrs/14/30/90days duty travel visas according to the arrival date after verifying the documents. Updating Amadeus with visa on arrival messages and inform the source office with the visa copy Managing the assigned documentation list(14days/96hrs/visa unit) & personal to ensure all visa applications are processed on time. Responsible for compiling, generating and communicating daily reports to management and maintaining G drive with updated information for reference and planning use Coordinating with immigration to ensure all latest updates on procedures and policies are accurately available and accessible to AUH/Outstations staff to avoid any confusion, redundant efforts, and/or inconvenience to Guests Filing of applications Clearing overstay with weekly reports to avoid DXB and AUH system block to enable smooth visa processing. Maintaining a clear backlog, ensuring all required visas/extensions are actioned on time Assisting Global contact center operations when needed. Coordinating with PRO for urgent visa approvals In the absence of PRO, process duty travel requirements, liaise with AUH immigration, and coordinate with Ground Services /STPC counter, proper documentation and visa copies
Jan 2011Feb 2012

Customer Support Executive-Trainee

Worked as a Customer support executive-trainee Key Responsibilities included managing customers, handling sales related call, generating reports, administrative work, liaising with various departments and so on. Mobigroup-Sales Executive(Mumbai)




Mumbai University