Customer Service Representative
- Create the customer service handbook for the company
- Conduct interviews as well as hire delivery drivers for the company and process all hiring paperwork.
- Respond to emails and online chat from customers to resolve any concerns that the customers may have.
- Offer online chat support to customers as well as make and receive calls to and from customers as needed.
- Contact drivers, restaurants and customers regarding orders that were placed to make sure that food was delivered hot and on time.
- Process payments, issued gift cards, adjustments or refunds as needed.