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Work experience

Nov 2014May 2015

Customer Service Representative 

Crunchbutton
  • Create the customer service handbook for the company
  • Conduct interviews as well as hire delivery drivers for the company and process all hiring paperwork.
  • Respond to emails and online chat from customers to resolve any concerns that the customers may have.
  • Offer online chat support to customers as well as make and receive calls to and from customers as needed.
  • Contact drivers, restaurants and customers regarding orders that were placed to make sure that food was delivered hot and on time.
  • Process payments, issued gift cards, adjustments or refunds as needed.
Jun 2014Sep 2014

Camp owner

Camp Kidz
  • Design and deliver camp programs, contracts, welcome packets and schedules.
  • Oversee financial management as well as develop and monitor budget for camp operations.
  • Manage daily operations including food service, daily schedule, camper supervision and health care.
  • Coordinate and schedule all camp outings.
  • Teach children teamwork through dance, music and team activities.
Oct 2011Jun 2014

Live out Nanny

Kim's Care 
  • Supervise children’s activities at all times.
  • Plan and prepare meals, bottles, and feed the children.
  • Dress children.
  • Place children down for naps and bedtime.
  • Potty training.
  • Change Diapers.
  • Perform housework related to child care, including washing the children’s clothes, cleaning up after meals, tidying play areas, and washing bottles.
  • Teach the children good social manners.
  • Play with the children, both indoors and outdoors.
  • Plan and lead educational activities, including reading, and sing along.
  • Discipline the children when necessary.
  • Drive the children to and from activities.
  • Administer medicine when needed.
Jan 2008Oct 2011

Customer Service Representative

Verizon Wireless
  • Take a minimum of 70 incoming calls per day from an inbound call center.
  • Assist subscribers with billing inquiries and issue credits as needed.
  • Tier 1 technical support for all cell phones, smart phones, tablets, wireless modem and wi-fi devices.
  • Follow up with existing customers by phone or email regarding any outstanding issues they may have with their wireless service, and handle escalated customer issues.
  • Sell and place equipment orders for all wireless devices and accessories.
Oct 2006Oct 2007

File Clerk (Enrollment)

  • Gather all personal health documents for existing and new patients.
  • Create new files for patients, and ensure all files are received in a timely manner.
  • Review and verify that all file information is accurate and complete.
  • Scan and index all health documents into the internal database.
  • Pull all appropriate documents for all departments as requested.
Apr 2005Jun 2006

Front Office Receptionist

Asbury Environmental
  • Provide office support by answering incoming calls on a multi line phone system, and         directing them to the appropriate person and location.
  • Use of postage and fax machines.
  • Maintain organization by filing important documents for executive staff members.
  • Coordinate company manifests and invoices for prospective clients.
  • Responsible for the setup and cleanup of all meeting rooms for executive staff members.
  • Run errands for executive staff as needed.

Education

Jun 2002Jul 2002

General Education Development

ABC Adult School

Completed required training in the areas of language arts, reading, writing, mathematics, and social studies.

Core Strengths 

  • Leadersip Coaching

  • Employee Training

  • Retention planning 

  • Problem solving 

  • New policy development 

  • Managment and Supervision

  • Customer/Supplier relations

  • Social Media 
  • Internet