Kimberly Gonzalez

  • waggoki@gmail.com

Senior Customer Service Representative

Work History

Work History
Nov 2014 - May 2015

Customer Service Representative 

Crunchbutton
  • Create the customer service handbook for the company
  • Conduct interviews as well as hire delivery drivers for the company and process all hiring paperwork.
  • Respond to emails and online chat from customers to resolve any concerns that the customers may have.
  • Offer online chat support to customers as well as make and receive calls to and from customers as needed.
  • Contact drivers, restaurants and customers regarding orders that were placed to make sure that food was delivered hot and on time.
  • Process payments, issued gift cards, adjustments or refunds as needed.
Jun 2014 - Sep 2014

Camp owner

Camp Kidz
  • Design and deliver camp programs, contracts, welcome packets and schedules.
  • Oversee financial management as well as develop and monitor budget for camp operations.
  • Manage daily operations including food service, daily schedule, camper supervision and health care.
  • Coordinate and schedule all camp outings.
  • Teach children teamwork through dance, music and team activities.
Oct 2011 - Jun 2014

Live out Nanny

Kim's Care 
  • Supervise children’s activities at all times.
  • Plan and prepare meals, bottles, and feed the children.
  • Dress children.
  • Place children down for naps and bedtime.
  • Potty training.
  • Change Diapers.
  • Perform housework related to child care, including washing the children’s clothes, cleaning up after meals, tidying play areas, and washing bottles.
  • Teach the children good social manners.
  • Play with the children, both indoors and outdoors.
  • Plan and lead educational activities, including reading, and sing along.
  • Discipline the children when necessary.
  • Drive the children to and from activities.
  • Administer medicine when needed.
Jan 2008 - Oct 2011

Customer Service Representative

Verizon Wireless
  • Take a minimum of 70 incoming calls per day from an inbound call center.
  • Assist subscribers with billing inquiries and issue credits as needed.
  • Tier 1 technical support for all cell phones, smart phones, tablets, wireless modem and wi-fi devices.
  • Follow up with existing customers by phone or email regarding any outstanding issues they may have with their wireless service, and handle escalated customer issues.
  • Sell and place equipment orders for all wireless devices and accessories.
Oct 2006 - Oct 2007

File Clerk (Enrollment)

  • Gather all personal health documents for existing and new patients.
  • Create new files for patients, and ensure all files are received in a timely manner.
  • Review and verify that all file information is accurate and complete.
  • Scan and index all health documents into the internal database.
  • Pull all appropriate documents for all departments as requested.
Apr 2005 - Jun 2006

Front Office Receptionist

Asbury Environmental
  • Provide office support by answering incoming calls on a multi line phone system, and         directing them to the appropriate person and location.
  • Use of postage and fax machines.
  • Maintain organization by filing important documents for executive staff members.
  • Coordinate company manifests and invoices for prospective clients.
  • Responsible for the setup and cleanup of all meeting rooms for executive staff members.
  • Run errands for executive staff as needed.

Education

Education
Jun 2002 - Jul 2002

General Education Development

ABC Adult School

Completed required training in the areas of language arts, reading, writing, mathematics, and social studies.

Core Strengths 

  • Leadersip Coaching

  • Employee Training

  • Retention planning 

  • Problem solving 

  • New policy development 

  • Managment and Supervision

  • Customer/Supplier relations

  • Social Media 
  • Internet