Manish Kumar

Work History

Work History
Apr 2015 - Present

Vice President

Aegis Limited
Vice President-IT- Role & Accountability Heading Aegis India team responsible for IT & Business applications covering all voice and non-voice apps and related infra. Part of India IT management team responsible to give overall direction, setting up governance guidelines and managing day to day escalation. Involved in high level scope discussion, design finalization, managing RFP and solution. Routine internal review with various team members/DRs and weekly/monthly report status presentation to leadership team. Build vs. Buy decision, Production evaluation, vendor management, Cost optimization Leading various initiatives to replace(develop/buy) legacy systems and to introduce new tools and application to improve business processes. Managing various new business transitions. Manage overall relationship with customer and internal and external partners, Prioritizes contract control parameters and setup proactive measures to identify contract variances
Apr 2008 - Mar 2015

Associate Vice President

Aegis Limited
Associate Vice President-IT Applications- (-) Role & Accountability Successfully lead India development & support team Aegis. Managed s/w development, production support and DBA/Infra teams. Conduct periodic scope reviews with various project management team to ensure overall program delivers to the scope, budget and budget. Build strong relationship with all stakeholders and be the SPOC for the customer for the project activities Take build Vs. buy decision Managed various large offshore project for UK, USA, Philippines, Australia, SouthAfrica clients HRMS system development and implementation for 27000+ employees covering complete life cycle from joining to exit. Development and implantation of collection system(ACM) for USA and Australia Geo as part of cost optimization exercise, managed to save 0.3 M USD worth licenses after implementation. Headset management system development & implementation to manage PAN India headsets inventory. Total saving of INR 4.0 Crores in the first year. Successfully development and implemented Enterprise CRM for one of the largest telecommunication company in India for over 4500+ concurrent users. Total saving worth INR 20. 0 Crores during 5 years of span. Successful development and implementation of complex Banking CRM for many banks in India. Single average deployment is worth INR 5.0 Crores.
Nov 2007 - Mar 2008

Sr. Manager

Aegis Limited
Sr. Manager-IT Applications- (-) Role &Accountability Managing new business transition for USA, UK, and Australia Geos. Developing/Setting-up large and complex systems to manage outsourced collections and recovery business Working closely with Business Development, transition, Business Analysis, Finance, Dialer and other teams Leading various BPR initiatives to improve process efficiency/cost optimization. Conducting due diligence exercise for USA Geo, Part of the core acquisition team doing due diligence for USA Geo Heading Gurgaon development center for Aegis.
Nov 2005 - Oct 2007

Manager-Software Development-Aegis Limited

Manager-Software Development-Aegis Limited
FKA GlobalVantedge)(-)
Nov 2002 - Oct 2005

Asst. Manager-Software Development-Aegis Limited Fka Globalvantedge

Asst. Manager-Software Development-Aegis Limited(FKA GlobalVantedge)(-) Role Recruitment & establishing team-s/w dev & support team for startup GlobalVantedge, Setting up initial processes and policies for effective SDLC Product evaluation, providing inputs for build Vs, buy decision System analysis and solution design. Managing delivery and production support One of the first Dialer implementations in India First full fledge collection system(ADS) implementation in India, to manage AP/AR for US Geo.
Mar 2002 - Oct 2002

Software Engineer

Planet E-Com
Software Engineer- (-) Role & Accountability Requirement gathering, system analysis and solution design Programming, solution development and delivery Recruitment, team management, client management, project demonstration Deployment and managing production support Insourced as Asst. Manager by the client based on exemplary performance within short span of 8 months only.
Nov 1999 - Sep 2001

Project Leader

Project Leader- (-) Role Conducting requirement gathering workshops, system analysis and solution design Team management-Technically and administrative Technical delivery-Develop and delivery of own module Recruitment, client management, product demonstration Setting up production support team, production deployment and handover Rose to the role of Project Leader from Programmer in short span of 2 years.
Dec 1998 - Oct 1999


Project Intern-NIIT Limited(-) Role Handling day to day operations of the center Managing booking, providing technical and non-technical support to students Providing programming support to students Maintaining uptime and SLA of the IT infra Server, LAN, Desktop installation and maintenance Development and implementation of booking management system for live usage






1997 - 2000