Fabrice kanda adrama

Work experience

Work experience
Oct 2015 - Present

1st Line Engineer 

Wincor Nixdorf Group in Warsaw
  • IT Solutions Providers. Duties: Handling tickets in customer service. 
  • Creation of service reports, Remote technical support for customers.
  • Customer Excellence center – quality check of service tickets.
  • Email correspondence with customers, other management taks. 
  • Support and cooperation with other service desks.
  • Cooperation with field service engineers.
Aug 2014 - Oct 2015

1st Line Engineer

Atos IT Solutions and  Services in Bydgoszcz 
  • Managing information through  partners across different countries.
  • providing high-quality service to internal and external customers.
  • Ensure customer satisfaction with full respect and due diligence.
  • Supporting in technical issues, knowledge transfer among the team.
  • Maintain process documentation in order to achieve the team goals.
  •  Cooperation with team members and other services area.
  • providing assistance in new projects and process.
Apr 2013 - Aug 2014

Customer Service Representative with French

IBM Global Services Delivery Center in Wroclaw 
  • Providing integrated management and coordination of Incident management, Problem Management, change management.
  • Coordinate with customers support teams in order to get the required details to diagnose issues.
  • handling tickets in Customer service softwares applications.
  • help in normal restoration of operations in solving technical issues.
  • Using existing and personal knowledges in order to assure the customers expectation.
Jul 2011 - Sep 2012

Trainee Chemical Engineer With Polish-English

Bikkoplast Plastic Processing in Wroclaw
  • Working closely with process chemists and control engineers to ensure the process plant. Provide maximum output of production level.
  • Using Computer assisted engineering and chemical softwares.
  • Assessing options by developing and testing process simulation models.
  • Develop processes to separate components of liquids or gases or to generate electrical currents using controlled chemical processes.
  •  Evaluate equipment and processes to ensure compliance with safety and environmental regulations.
Jun 2009 - Feb 2010

IT Junior Analyst with French

Deneckere Grote Group in Kortrijk Belgium
  • Providing Business analyst. Implement advanced strategies for gathering,
  • Applying the best practices for effective communication and problem-solving. reviewing and analyzing data requirements. 
  • Modeling technical methods and create new concepts in order to achieve the
Oct 2008 - Dec 2008

Inventory Officer - Shipment tracking

DHL Poland Service Point   in Wroclaw
  • Registration of manufactured products.
  • Ensure the trucks loading and unloading operation.
  • Assure the Dispatching of diffrent products and letters.
Apr 2003 - Nov 2003

Medical health Officer

MONUC - United Nations Mission in DRC - Oxfam
  • Provide help sanitary among war refugees across drcongo districts
  • Assure the human right promotion through the affected regions.
  • Registration and distribution of essentials equipement.


Oct 2015 - Present

Nanoengineering - Master degree in progress

Warsaw University of Technology

Nanoparticles and nanotechnology

2013 - 2015

Applied Chemical engineering and process - Master degree

Wroclaw University of Technology

Applied chemical engineering and Process

2007 - 2013

Chemical engineering and process - Bachelor degree

Wroclaw University of Technology

Chemical engineering and process

2006 - 2007

Certificate of Polish language

Polish language school for foreigners in wroclaw
2004 - 2006

International Management - Bachelor degree

Medical University of Kinshasa 
1998 - 2004

Mathematic and Physics - Diploma

GS Lemba high school of Kinshasa