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Contact Information
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Jeremiah Zohner
IT Professional |
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Objective
Summary
Work History
Clearfield, UT, United States
Jun 2010 - Present
Client Support Administrator
- Provide desktop Engineering Support for hardware, software and services necessary to support
personal computers and associated peripheral devices, including printers, scanners, and special purpose hardware and software. - Provide preventive maintenance services using a standard Air Force tool set, currently Microsoft’s System Center Configuration Manager (SCCM), to support desktops and patch maintenance.
- Develop, maintain and document efficient processes for desktop configuration management and
associated implementation of upgrades and maintenance.
Salt Lake City, UT, United States
Sep 2009 - Jun 2010
Technical Support Specialist II
- Installed and supported the company’s software products for customers both on-site and remotely.
- Handled daily issues and questions from customers via incoming calls, emails, etc.
- Assisted associates with technical issues related to company products.
- Tested company software products.
Ogden, UT, United States
Nov 2007 - Aug 2009
Beta Test Coordinator
- Managed project logistics for 50 - 100 projects per year.
- Responsible for distributing and collecting test materials from individual testers.
- Assisted testers with hardware and software problems and filtered pertinent information to clients as necessary.
- Acted as liaison between product testers and clients regarding product suggestions.
West Valley City, UT, United States
Sep 2007 - Nov 2007
IT System Support
- Responsible for providing on-site technical support for network, hardware, and software applications for internal employees at 13 locations including corporate offices.
- Responsible for configuration and installation of new computer hardware and software.
- Applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures then implement those solutions.
- Provided point of contact for users needing immediate resolution of problems.
Salt Lake City, UT, United States
Jun 2005 - Aug 2007
Escalations Agent
- Assisted supervisor in managing and training 15+ helpdesk agents.
- Provided escalated support as needed for both agents and customers.
- Responsible for providing telephone technical support of network, hardware, and software applications for external customers.
- Answered questions about installation, operation, configuration, and usage of assigned products.
- Recognized as Employee of the Month - December 2006.
Salt Lake City, UT, United States
Feb 2004 - Apr 2004
MSN Technical Support Representative
- Provided telephone technical support of Microsoft Windows and Internet software for external customers.
- Guided customers through the process of identifying and resolving network, software, and hardware configuration problems.
Salt Lake City, UT, United States
2001 - 2003
Sales Agent
- Sold medical and life insurance products.
- Advised clientele regarding various financial plans and products.
- Conducted retirement seminars for potential clients.
- Assisted management with training of new agents.
- Achieved Successful New Agent status for production.
Salt Lake City, UT, United States
Aug 1993 - Jul 2001
Vending Manager
- Directed three employees in servicing more than 100 vending machines in the Salt Lake City area.
- Reduced labor costs while increasing profits.
- Stocked, maintained, and performed on-site repair of vending equipment.
- Troubleshot, repaired, and replaced circuit boards, motors, and various other vending machine components.
Education
Ogden, UT, United States
2008 - Present
Bachelor of Science, Information Systems Technology, Security Emphasis
Ogden, UT, United States
2004 - 2008
AAS, Information Systems Technology
Certifications
A+
Has no expiration
The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.
Network+
Has no expiration
The CompTIA Network+ certification is the sign of a competent networking professional. It is an international, vendor-neutral certification that proves a technician's competency in managing, maintaining, troubleshooting, installing and configuring basic network infrastructure.
Security+
Has no expiration
CompTIA Security+ is an international, vendor-neutral certification that proves competency in system security, network infrastructure, access control and organizational security.
Skills
Windows 98, NT, 2000, XP, Vista, and 7
(Advanced)10+ Years Experience, (Currently in use)
Microsoft Office Suite
(Advanced)10+ Years Experience, (Currently in use)
Centercode Connect
(Advanced)1-2 Years Experience, (Last Used <1 year ago)
Windows Server
(Intermediate)1-2 Years Experience, (Currently in use)
Active Directory
(Intermediate)1-2 Years Experience, (Currently in use)
HTML
(Intermediate)5-6 Years Experience, (Last Used <1 year ago)
Microsoft SQL Server
(Intermediate)1-2 Years Experience, (Currently in use)
Lotus Notes 5, 6, 6.5
(Intermediate)1-2 Years Experience, (Last Used 3-4 years ago)
Citrix Metaframe
(Beginner)1-2 Years Experience, (Last Used 3-4 years ago)
Java
(Beginner)<1 Years Experience, (Last Used 1-2 years ago)
PHP
(Beginner)1-2 Years Experience, (Last Used <1 year ago)
C
(Beginner)<1 Years Experience, (Last Used 3-4 years ago)
Letter of Recommendation
A letter of recommendation from one of my former employers.
References
Michael Fine
(Superior)Carl Stark
(Peer)John Rimington
(Peer)Chris Morgan
(Peer)
This VisualCV is available as a printable .pdf file