FAQ / Your Account
These are some of the questions we've been asked about member accounts:
- Help! I can't remember my login name or password. How do I log in?
- How do I change my password?
- My email address has changed. Do you care?
- Can I have multiple accounts using the same email address?
- Can I use multiple email addresses with my account?
- I didn't realize you use my login name in my member URL. Can I change it?
- How do I delete my account?
Help! I can't remember my login name or password. How do I log in?
No problem! If you've forgotten your login name, just click Forgot Your Login Name? on the login screen and tell us which email address you supplied when you first joined VisualCV.com. We’ll send you an email telling you which login name you chose when you signed up.
If you've forgotten your password, click Forgot Your Password? on the login screen and tell us which email address you supplied when you first joined VisualCV.com. We’ll send you a new password.
How do I change my password?
You can change your password from your VisualCV dashboard. Here's how:
- Click Home to get to your VisualCV dashboard.
- In the Account Settings section, click Change Password.
- In the Current Password section, type your current password.
- In the New Password section, type your new password. Then, type it again to confirm.
- Click Update.
My email address has changed. Do you care?
Because your email address is linked to your VisualCV.com account, you'll have to tell us your new one so we can continue to contact you if necessary about your account and other important VisualCV.com news. Here's how:
- Click Home to get to your VisualCV dashboard.
- In the Account Settings section, click Edit next to My Account Information.
- In the Primary Email box, type your new email address.
- Click Update.
Also remember to update any VisualCVs that include your old address.
Can I have multiple accounts using the same email address?
You can only have one account per email address. To have multiple accounts, you will need to sign up using additional email addresses.
Can I use multiple email addresses with my account?
We associate a single email address with your account. We use this primary email address to notify you of administrative changes associated with your account and other important VisualCV.com news. You can, however, specify a different email address in the contact section of any VisualCVs that you create.
I didn't realize you use my login name in my member URL. Can I change it?
When you first joined VisualCV.com, we created a member web address (URL) for you that looks like this:
www.visualcv.com/LoginName
The LoginName portion of the URL comes from your VisualCV.com login name.
You can use this member URL on your business cards, in your email signature, or on other web sites to point to your public VisualCV (if you've changed its privacy setting to Internet). Tell me more about VisualCV privacy settings
If you decide you don't like www.visualcv.com/snugglebunny45 after all, we can change your login name (and, therefore, your member URL) for you. Just email us at and tell us what you want your new login name to be.
How do I delete my account?
If you want to delete your account and all of the VisualCVs and portfolio items you have created, contact our Support Center. We hope you will consider joining us again someday!