View My VisualCV Online: http://www.visualcv.com/lisaleet

Objective

Seeking a leadership position where I will improve bottom line results through change initiatives that impact individual, team and organizational performance.

 

 

 

Summary

Over 13 years of driving business results through learning, performance and development. Excels at seeing the big picture, identifying the gaps and implementing solutions that impact individual, team and organizational performance. History of creating a culture of change and a reputation as a creative, proactive leader that transforms organizational issues into desired results. Process-oriented with the ability to consistently create standards and streamline operations to achieve costs savings, increase efficiency and quality.

 

Areas of Expertise

 

Instructional Design                   Training Metrics                          Organizational Development

Process Reengineering               Performance Consulting               E-Learning

Needs Assessment                    Succession Planning                    Change Management

Budgeting                                Project Management                  Distance Learning           

 

 

Work History

Horton, Inc.

Roseville, MN
2008 - 2009
Director of Training & Organizational Development 

Planned, directed and coordinated internal training and organizational development programs for company worldwide. Consulted internally with leaders and other employees to recommend options for improvement of existing programs as well as the development of new programs. Formulated corporate vision and redesigned processes and procedures to build consensus and foster organizational unity and commitment.

 

  • Championed cultural change by partnering with business leaders to develop and adopt a new mission, vision and value statement. Planned, designed and facilitated meetings that launched the initiative to 400+ employees.
  • Assessed critical business challenges and opportunities in liaison with management teams to design a 2009 training plan that aligned with key business goals.
  • Designed, developed and launched the succession planning process to all executive and middle management teams, saving $24K.
  • Collaborated with HR team to implement corporate survey that focused on employee attitudes. Facilitated series of meetings for 100+ people to gather feedback, resulting in company-wide action plans.
  • Effectively managed vendor relationships ensuring delivery of quality services as well as controlled budget and expenses. 
  • Monitored and tracked training records for employees while researching technology options (including LMS).
  • Successfully managed a department budget that was cut by over $90K using low-cost training strategies. 
  • Aligned the performance management process and accompanying tools to key business goals and values, savings of $57K.

 

Diversey (formerly JohnsonDiversey)

Sturtevant, WI
2003 - 2007
Instructional Designer 

Recruited as the first and only Instructional Designer to develop standardized and customized training programs and provide design leadership to the North America Training Department. Manage the creation of performance solutions from cradle to grave. Team with key stakeholders, customers, and management to analyze business needs, develop scope, create project timeline, implement effective solutions and ensure overall project quality. Led diverse project teams comprised of 2-10 individuals.

 

  • Designed department’s first computer-based training course that tracked scores electronically. Efforts helped win contract with Aurora Healthcare. The Operating Room CBT program was 32% under budget and contributed more than $1.5MM in sales.
  • Created script and directed training video for Target demonstrating new use of dispensing technology. Efforts contributed to the $2MM RTD rollout and a $7K reduction in costs.
  • Scripted and storyboarded a cost effective English and Spanish CBT for patient room cleaning, 46% under budget.
  • Introduced new vendors into the company resulting in $75K in cost savings.
  • Created a training video for Stop Slip product generating $900K from Cracker Barrel and $400K from Outback Steakhouse.
  • Redesigned and created a new reference guide used in conjunction with Building Service Contractor and Distributor Sales Representative schools using Six Sigma methodologies. Garnered buy-in and input from all stakeholders for changing document that generated $97K in 2005 revenue.
  • Created a carpet care video and supporting job aids for Target. Efforts support a 3 year contract worth $15MM.
  • Established a training guide that was key in gaining new business with Millard. Tool benchmarked for future materials and reinforced having one set of standards for training, testing and feedback.

 

 

GE Healthcare

Waukesha, WI
1999 - 2003
Instructional Designer (2000 - 2003) / Consultant (1999 - 2000) 

Provided design leadership to the Technical Training Department, which is responsible for developing both blended learning and self-paced training for Field Engineers. Collaborated with stakeholders, customers, and management to analyze business needs and implement effective solutions to increase performance. Responsible for the full development cycle: definition, design, evaluation, implementation and overall quality of the project.

 

  • Created the first WebEx training (Sigma EXCITE / 10.X) for MR Service teams resulting in a cost avoidance of $170K and revenues of $90K. Led and mentored the global team from India that developed CD-ROM training program.
  • Managed multiple projects saving $500K in Travel & Lodging (T&L) and $800K in New Product Introduction (NPI) cost avoidance in addition to creating more than $1MM in revenue.
  • Developed the first MR CD-ROM course using XMetal 2.1, which supported the CEM (Content Engineering Management) company-wide initiative.
  • Streamlined workflow process by creating and modifying templates. DMAIC project recognized as being pivotal in increasing output 38% and slashing costs 54%.
  • Developed an evaluation tool to measure the quality of training and determine what training knowledge transferred to job.
  • Coordinated more than 60 synchronous web-training sessions that eliminated T&L.

 

Rockwell Automation

Mequon, WI
1997 - 1999
Training & Performance Specialist 

Planned, designed and created training materials to support worldwide customers with automation needs. Conducted extensive front-end analyses to drive instructionally, commercially and logistically sound training strategies. Designed instructor-led technical training courses and job aids. Courses emphasized a hands-on practice with exercises that mirrored on-the-job tasks. Coordinated team efforts to continuously improve departmental style and process standards. Led strategies with field personnel and production staff to support audit schools for new courses. Provided team leadership to up to 8 individuals.

 

 

Education

St. Cloud State University

St Cloud, MN
1995 - 1997
M.S., Human Resources Development / Training

Took courses from 1995 - 1997 and graduated in 2002 when I completed my thesis on Electronic Performance Support Systems (EPSS).

 

 

St. Cloud State University

St. Cloud, MN
1989 - 1992
B.S., Aviation Management

Board member of the aviation fraternity - Alpha Eta Rho.

 

 

GE Healthcare

2001
Six Sigma Green Belt Certified

University of Wisconsin Milwaukee

2008
Project Management Certificate

University of Minnesota

Apr 2010
Organizational Development Certificate

 

Bore a Jaw

VisualCV Video

 

The goal of this project was to improve the machinists productivity and reduce the time that the CNC Programmer spends assisting machinists. To meet this need, I developed this just-in-time training video that demonstrated a key task required to properly operate a CNC machine.

 

I scripted, filmed and edited this video.

Slideshare_16 2009 Training Plan

Met with senior management team and middle management team to identify critical business needs and opportunities. I designed the 2009 training plan that aligned with key business goals.

 

This is the presentation that was approved by the Board of Directors.

Icon_ppt_16 Succession Planning Process

The objective of the succession planning process was to develop and promote qualified candidates from within the company.

 

Why?

  • Current senior staff was comprised of 60% external candidates
  • Employee attitude survey scored low in "Opportunities To Get Ahead"
  • Recruitment costs, loss of business intelligence, productivity and morale were impacted when forced to hire external candidates

I designed the process, developed the supporting templates and rolled out the initiative to the senior and middle management teams.

Icon_pdf_16 Level 3 Evaluation - Has the behavior transferred to the workplace?

This performance-based evaluation required Supervisors to observe Housekeepers as they performed their cleaning tasks. Once the tasks were completed, the Supervisors filed the signed and dated checklist in the employees file.

 

This printable evaluation serves as a training record and also as a job aid.

Slideshare_16 Patient Room Overview

In an effort to create more awareness of the value-add that training brings to our customers, this presentation was given to Distributors and Sales Representatives. It focuses on the new Computer Based Training programs that were developed for health care customers. It describes the targeted audience, tasks, training strategies, testing strategies, reporting strategy, system strategies, pricing and ordering information.

 

I designed the department's first computer-based training courses that tracked scores electronically. Efforts helped win the Aurora Healthcare contract. The Operating Room CBT program was 32% under budget and the Patient Room CBT was 46% under budget. Both of them contributed more than $1.5MM in sales.

Icon_pdf_16 Floor Care Reference Guide

Redesigned a reference guide used in conjunction with the Building Service Contractor schools, Distributor Sales Representative schools, and the employee orientation schools for all Marketing Managers.

 

Garnered buy-in and input from stakeholders for changing document that generated $97K in 2005 revenue.

Slideshare_16 WebEx Training - MR Sigma EXCITE

Created the first WebEx training (Sigma EXCITE / 10.X) for MR Service teams resulting in a cost avoidance of $170K and revenues of $90K.

 

Training met the MR modality Critical to Quality (CTQ) by delivering training via WebEx prior to launch date.

 

Led and mentored the global team from India that developed the CD-ROM training program to support the product.

Icon_word_16 Six Sigma Project - File Structure Management

This is one of the DMADV Six Sigma projects that I led. It defined a file management process for the GE Learning Solutions team. The process outlined the file structure and naming conventions for all files (Flash, Word, Video and Graphics). Also, training was developed and implemented for the end users.

 

Project Goals:

 

  • Eliminate duplication of graphics and/or design
  • Decrease "ramp-up" time for new team members joining a project
  • Locate and access files in less than 2 minutes
  • Maximize productivity by providing a unified process

Note: Before Six Sigma project, estimated time to locate a file was from .5 - 3.0 hours at an estimated cost of $40 - $240. Estimated time of re-work could be up to 3 days and up to $2,000.

Icon_word_16 Six Sigma Project - Specify Team

This large-scale project was made up of 5 Six Sigma teams (Specify, Author, Assemble, Review, Administration). Each team focused on a segment of the current development process.

 

"Specify" Goals:

  • Streamline and standardize the process for defining learner needs.
  • Create and/or standardize tools and  templates.
  • No more than 2 templates available per deliverable.
  • Only 1 template used per deliverable

Note: After project, 18 documents collapsed into 9 - would have been less if not for file formats.

 

I've included one of the templates that was streamlined.

 

DMAIC project recognized as being pivotal in increasing output 38% and slashing costs 54%.