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Multi unit Management for a range of 10 to 32 retail stores over 9 year period,

average of $16,000,000 Annual Sales Volume-

• 2008 Direct reports - 10 Store Managers, 10 Assistant Managers, 80 sales staff, 4 States.
• Region Sales performance rank for 2008 year,out of 6 districts - #1 in comparable sales increase and service.
• ACTION sales training program, implemented in district and improved service levels by 15%  to a 91% overall performance for 2008 year.
• Responsible for Annual Line Item Budgets over 9 year range: Averaging $6,000,000 annually SGA expenses.   
• Sales performance over 9 year range: 5% to 9% increase in Comparable Sales 
• Profit savings over 9 year range: 2% to 3% SGA savings 
• Opened 36 stores in 9 years - exceeded expectations by delivering a savings in budget and opening ahead of schedule.
• Outstanding Performance Award in 2001 for going above performance expectations.
• District Manager Trainer - April, 2000 - trained new District Managers.

• • Area Manager -responsible for 2 stores (Birch Run and Auburn Hills, MI).
  • Annual sales volume $1,750,000.
  • Direct reports - 2 Assistant Managers,6 supervisors and 12 Sales Associates
  • Responsible for Annual Line Item Budgets: Exceeded Sales Forecast by 7%; saved 2% SGA expenses
  • Ranked #1 store in District: comparable sales increase and service for Birch Run store
  • Training Manager -trained 7 new Store Managers and opened 6 new stores.

   

• Opened new store - Birch Run, MI. Annual Sales $850,000.
• Direct reports - 1 Assistant, 3 Supervisors, and 6 Sales Associates.
• Exceeded expectations by delivering 12% increase over forecasted sales, 8% savings in SGA expenses.
• Manager of the Year  out of 120 stores for the Outlets at Birch Run.

• Owner/Operator Gourmet Popcorn Shop and Retail Gift Shop in Frankenmuth, MI.

• Annual volume $120,000.

• Direct reports 6 team members 

• Responsible for all aspects: training/hiring, employee development, budgeting, product development, packaging, marketing,and sales. 

• REIT operating 103,000 sq. ft. of retail with 34 premier Outlet Stores, Village Shops, Birch Run,MI.

• Total Center consisted of 170+ Outlet Stores, boasting the  World's Largest Outlet Center. 

• Direct reports - Maintenance supervisor and 7 staff members.

• Responsible for Line Item budget averaging over $250,000 annually.

• Delivered a 12% savings in budget from previous year. 

• Additionally responsible for marketing, tenant communication and community/tenant relations.

• Improved Center Management Evaluations by 7% from previous year.

• Entrepreneur/Partner Retail Gift Shop; Acquisition of 11 yr. existing business, Frankenmuth MI.

• Responsible for business set-up, including: training/hiring, budgeting, inventory, and computer set-up.

• Increased business in first year by 23%, resulting in $131,000 annual sales.

• Intern in Human Resources and sales; responsible for interviewing of entry level candidates, 

  training, sales, customer service, and coordination of social programs for interns.

• Completed training at Walt Disney University - salutatorian for Intern class of 1985.

• Midland, MI - Maintained 12 inform accounts and 60 miscellaneous accounts.

• Responsible for $576,000 annual sales. 

• Responsible for development and coordination of all aspects of paper communication, 

    including presentations of innovative techniques/Ideas to upper management.

Lansing MI.

• Responsible for hiring, training and development of store personnel, review process, 

  benefit coordination, budgeting, customer service and community relations. 

Second in charge behind General Manager, volume average per year $16,454,000.

Selling Manager, Saginaw and Sterling Heights Malls, respectfully. At Lakeside Mall, participated in new pilot program, Base plus bonus compensation system.  Responsible for creative and innovative ideas to serve the customer better.  Performed at 120% to goal for first year, average sales $850,000 a year.At Saginaw Mall, completed management training  program early, obtaining appointment of department manager.