VisualCV

• Receives incoming PDF files containing medical, prescription, and legal/insurance documentation and sorts the pages into an organized package for use by a Case Administrator in compiling Medicare Set-Aside (MSA) and Drug Value Review (DVR) reports for workers compensation cases.
• Created own workflow using Microsoft Access and the open-source PDF Toolkit to automate the processes of sorting and compiling "raw" PDF files into packages based on user-entered index.

• Temp position through Webb Personnel.
• Provided help desk and desktop support via in-person service and telephone/email contact.
• Implemented network-based system for imaging and deployment of new machines using open-source software (Clonezilla, Linux).
• PC/Mac troubleshooting and repair; Numara Track-It!; Bomgar Support Portal

Working part-time for on an independent consultant basis editing and preparing weekly video of sermons and special events for podcast on church's web site.

• Contract position through The Rogari Group.
• Third-party health insurance administrator.
• Performed timely updates to existing health and life insurance documents based on continuously updated regulatory requirements, according to work orders submitted by client.
• Worked on dedicated carrier team supporting one of the company's largest insurance clients.
• Position required rapid acquisition of skills in VBA, VB6, and SQL in both Microsoft SQL Server and IBM DB2 environments, as well as rapid acquisition of skills in Skywire's Transall and Docuflex data translation and document production systems.
• Responsible to coordinate peer review of completed documents and to coordinate corporate and senior reviews from receipt of project through deployment to production.

• Provided support for primary metrics packages for AVTS, Managed Security Services, ANIRA, NetGate™, MDNS, and GMIS for senior leadership and middle management teams, produced and delivered within published timeframes on monthly and weekly basis.  Reports document metrics points such as volume, on-time performance, backlog, pipeline, and in-process metrics domestically and internationally by geography, type of service, and service endpoint.
• Produced ad-hoc metrics reports for various time periods as needed.
• Provided recommendations with substantiation to accelerate monthly metrics reporting cycle time, reduce manual effort and improve accuracy of results.
• Performed any necessary follow-ups to verify any possible anomalies in the underlying data.
• Ensured all processes were thoroughly documented and maintained in a measurements process manual.
• Telecommuting position in Lakeland, Florida; reported to supervisors in Philadelphia, PA, and Alpharetta, GA.  Frequently attended teleconferences involving personnel from the U.S. and Europe to respond to on-the-spot inquiries and offer suggestions and recommendation relating to anomalies or outliers in published results.
• Also assisted as needed with service readiness testing for AT&T CallVantage VoIP service and VPN access on the Mac OS X platform.
• Subject matter expert in administrative procedures and company policies.
• Position required experience and familiarity with Microsoft Excel, Access, Word, Access SQL, IBM Job Control Language (JCL), generic SQL, Decision Support Services (DSS), extraction and combination of data across multiple sources, and ODBC linking between Excel and Access.  Utilized familiarity with Excel Array Functions to streamline the spreadsheet generation process.

• Provided secretarial support to eleven (at one time up to sixteen) first-line and second-line managers in Global Customer Installation & Enablement Support, and Help Desk areas along with their staffs (over 150 persons). 
• Provided backup support for other secretaries, their managers and staffs as needed.  
• Assisted measurements and cross-platform support group with preparation of monthly measurement and metric reports and visual presentation of metrics data for monthly presentation to business unit management.  
• Responsible for organizational ordering of supplies for Tampa facility.
• Subject matter expert in Microsoft Office and administrative procedure. 
• Position required expert familiarity with the entire Microsoft Office Professional suite, as well as proficiency with multi-line telephone and AUDIX voice mail.

• Reported to officers of the company and multiple project managers and engineers in day-to-day administrative responsibilities including preparation of correspondence and reports, coordination of meetings and assignments with clients and subconsultants, and organization of presentations by the QA/QC Task Force.  
• Provided construction support administrative services for numerous construction projects valued in excess of $75 million, including processing of hundreds of RFIs, submittals, and contractor change orders that were critical to the daily progress of large projects.  
• Assisted MIS Department in minimizing virus damage to computer workstations and portable systems and provided end-user technical support for MS Office applications.  
• Conducted research and special projects as needed, and assisted marketing representatives in preparation of graphics and proposals.  
• As procurement specialist, maintained complete subcontract records, tracked subcontract execution, and maintained current subcontractor insurance records and SBA quarterly reports.

Reported to Project Managers in Orange and administrative staff in Newport Beach. Similar responsibilities to above position with Holmes & Narver, except on matters relating to specific projects for which Lynn Capouya worked as a subconsultant.

Responsible for customer service and operation of NCR cash register system.  Also maintain toy aisle of store (ordering, stocking, etc.), reporting to Assistant and General Manager.  Part-time weekend position while studying as a full-time student.

Reporting directly to the owner and two vocational rehabilitation counselors, prepared vocational rehabilitation status reports, database information, and vocational rehabilitation forms and records. Employment ended due to lay-off.

Provided secretarial services to executive suites complex and to outside clients.  Reported to owner of company. Employment ended due to closure of company.