Shayla M. Duke

• Appointed Commissioner for the Oregon Disabilities Commission, ensuring compliance with laws and regulations.
• Conduct research to identify areas for improvement and provide guidance on policies and procedures.
• Foster strong relationships with external stakeholders to promote the mission of the commission.
• Monitor legislative developments to adapt policies and procedures as necessary.

• Own and operate a 5-star short-term rental, delivering exceptional customer service.
• Proactively respond to customer needs, resolving issues promptly.
• Efficiently manage and coordinate multiple projects to ensure timely completion.
• Identify and implement process improvements to enhance operational efficiency.
• Maintain a commitment to continuous learning and staying updated with industry changes.

• Owned and operated a m automotive transport logistics brokerage, building strong customer and carrier relationships.
• Negotiated competitive rates with carriers and customers, maximizing profitability.
• Stayed updated with DOT regulations for interstate vehicle transportation.
• Provided excellent customer service by delivering timely shipment updates.
• Efficiently managed time to ensure on-schedule deliveries, while addressing route changes and delays.
• Utilized accurate map interpretation to plan fuel-efficient routes.
• Adapted load schedules based on changing customer demands.
• Maintained precise records of vehicle pick-up and delivery.
• Ensured compliance with all applicable laws and regulations.
• Employed problem-solving skills to resolve transportation issues.
• Demonstrated proficiency in utilizing GPS navigation systems for route optimization.

• Sold auto transport leads, meeting sales targets and driving revenue growth.
• Recognized and rewarded outstanding work performance, fostering a positive customer service culture.
• Supported the sales team with exceptional product knowledge and prompt customer inquiry responses.
• Efficiently resolved customer complaints, ensuring high satisfaction levels.
• Assisted customers in selecting appropriate services based on their needs.
• Collaborated with team members to ensure timely task completion.
• Developed and maintained customer relationships, driving sales and loyalty.
• Provided training on sales techniques, procedures, and policies.
• Motivated team members through positive reinforcement.
• Cultivated carrier relationships for improved service and customer experience.
• Performed administrative duties, including filing and data entry.
• Implemented effective marketing strategies for customer reach.
• Executed strategies to enhance customer loyalty and satisfaction.
• Ensured compliance with sales-related rules and regulations.
• Delivered excellent customer service by addressing inquiries and concerns promptly.
• Maintained accurate sales records for analysis.
• Established long-term relationships with key customers.
• Developed pricing models to balance profit and customer expectations.
• Generated sales reports to identify growth opportunities.
• Analyzed data for customer preference and needs trends.
• Generated leads through cold calling and networking.
• Identified process improvement opportunities in the sales department.

• Conducted in-depth analysis of economic trends for sales growth projections.
• Performed due diligence on potential acquisitions and developed integration plans.
• Supported financial well-being through accounting services and growth plans.
• Assessed competitors' financial performance and developed competitive strategies.
• Implemented financial policies, procedures, controls, and reporting systems.
• Collaborated with executives on long-term investments and decision-making.
• Oversaw the accounting department, including budgeting and audits.
• Utilized advanced analytics tools for forecasting and insights.
• Identified cost-saving opportunities and benchmarked best practices.
• Ensured the accuracy of financial reports and tax filings.
• Managed accounts receivable and payable across multiple entities.
• Maintained compliance with regulatory requirements.
• Implemented workflow solutions for accounting efficiency.
• Mentored junior team members on financial modeling and development.
• Led budgeting process and created departmental budgets.
• Explored new product areas for revenue growth.
• Cultivated relationships with the investment community.
• Developed cash management strategies for optimal returns.
• Negotiated favorable terms with vendors.
• Extracted insights from financial data for decision-making.
• Implemented fiscal plans and policies to comply with regulations.
• Monitored changes in legislation impacting accounting standards.
• Analyzed financial performance and initiated corrective actions.
• Conducted operational analysis for reorganization or downsizing.
• Provided guidance to executive leadership on finance initiatives.

• Managed day-to-day operations of a multi-entity corporation, achieving $2M+ annual sales.
• Implemented process improvements for increased accuracy and customer satisfaction.
• Conducted forensic accounting, recovering $60K+ in double-payments and uncovering theft.
• Reduced overhead costs by over 30% through strategic initiatives.
• Performed full-charge bookkeeping responsibilities, including payroll, reconciliations, and tax deposits.
• Hired, supervised, and delegated work to assistant bookkeepers and sales representatives.
• Provided executive-level administrative support, including calendar management and travel arrangements.
• Managed confidential documents and correspondence with professionalism.
• Maintained contact lists and prioritized incoming communications.
• Coordinated multiple projects simultaneously and met deadlines.
• Facilitated effective communication within the organization.
• Acted as a liaison between departments, clients, and external contacts.
• Handled phone calls, inquiries, and proofreading.
• Coordinated logistics for conferences and events.
• Prepared high-quality presentations, reports, and documents.
• Assisted in budget preparation and maintained executive files.
• Compiled and analyzed data to support decision-making.
• Utilized computer software skills and conducted research.
• Implemented digital tools to increase productivity.
• Resolved customer inquiries and escalated issues.
• Collaborated with leadership on office processes and procedures.
• Created purchase orders and managed inventory levels.
• Provided administrative support services and processed invoices.
• Managed office staff and maintained knowledge of company policies.
• Communicated effectively between departments and external partners.
• Sustained office efficiency and managed multiple projects.

• Generated innovative PR campaign ideas based on market trends and customer feedback.
• Cultivated relationships with journalists and influencers to enhance brand visibility.
• Analyzed survey and focus group data to evaluate and improve PR strategies.
• Assisted in creating impactful marketing materials.
• Developed comprehensive PR plans and campaigns for clients.
• Prepared detailed reports on campaign performance.
• Monitored competitors and identified areas for differentiation.
• Leveraged social media for brand awareness and engagement.
• Managed media relations and crafted press materials.
• Conducted research on industry trends and target audiences.
• Oversaw PR project budgets for cost-effectiveness.
• Collaborated with creative teams for visually compelling materials.
• Identified strategic partnership opportunities for client growth.
• Ensured compliance with legal requirements in PR activities.
• Organized successful events, including product launches and conferences.
• Provided strategic tax planning guidance to clients.
• Analyzed clients' operations and proposed solutions for improvement.
• Implemented policies and procedures for efficiency and compliance.
• Designed budgeting systems for expense tracking and resource allocation.
• Reviewed internal controls and implemented corrective actions.
• Developed tax reduction strategies and conducted reconciliations.
• Cultivated relationships with external auditors.
• Advised clients on accounting software and best practices.
• Stayed updated on accounting regulations and advised on compliance.
• Prepared detailed financial reports for executive teams.

• Established enhanced bookkeeping and filing system for multiple rental units and properties.
• Optimized organizational structure for improved operational efficiency.
• Provided actionable recommendations to enhance client satisfaction.
• Conducted market research to identify emerging trends and opportunities.
• Analyzed data to evaluate market conditions and develop accurate forecasts.
• Created research plans outlining objectives, methodologies, and budgets.
• Conducted data analysis to identify process improvements and enhance efficiency.
• Produced clear and effective reports, proposals, and presentations.
• Executed strategies to enhance customer satisfaction and foster loyalty.
• Provided strategic guidance on pricing, positioning, and promotions.
• Cultivated effective relationships with customers, vendors, and stakeholders.
• Demonstrated strong communication skills in client interactions.
• Prepared detailed reports for informed decision-making.
• Generated innovative solutions to complex problems.
• Fostered collaboration between departments for project success.
• Assisted clients in developing actionable plans based on market insights.
• Optimized procedures with cutting-edge tools and methodologies.
• Developed training materials for staff on new technologies.
• Designed comprehensive marketing plans within budget constraints.
• Monitored competitor activity and responded proactively.
• Implemented processes and procedures to streamline operations.
• Identified areas for improvement through data analysis.
• Conducted month-end close activities within deadlines.
• Coordinated with external auditors during audits.
• Maintained accurate records of transactions and assets.
• Advised on cost reduction strategies and operational streamlining.
• Provided financial analysis and reporting using advanced Excel skills.
• Supervised and mentored junior bookkeepers.
• Guided staff on best practices for financial transactions.
• Collaborated to resolve discrepancies in reported results.
• Reviewed aging reports for timely receivables collection.
• Managed accounts payable and receivable, processed payroll, and reconciled bank statements.
• Developed accounting policies and procedures for accuracy.
• Generated monthly financial statements.
• Prepared complex tax documents and quarterly returns.
• Analyzed financial data for trends and discrepancies.
• Monitored budget variances and implemented corrective actions.

• Managed financial and legal aspects of daily operations in collaboration with Onsite Manager.
• Oversaw accounting operations for multiple properties across separate entities.
• Prepared reports, ledgers, and rent rolls for property owner.
• Recovered significant amount of misallocated expenses, resulting in tax refunds.
• Implemented strategies to enhance tenant retention and minimize expenses.
• Strengthened applicant screening procedures and rental criteria.
• Applied Landlord/Tenant Law and conducted successful evictions.
• Proactively reduced turnover rates and replaced problem units.
• Improved cross-team efficiency through remote servers and synchronized files.
• Ensured accurate and up-to-date information for streamlined operations.

• Coordinated the New York Safety Training for Childcare Providers Program, implementing process improvements and streamlining procedures.
• Delegated assignments to two Program Assistants and ensured the accuracy of their work through thorough reviews.
• Managed payments for all statewide ARC chapters, processing payments and producing monthly payment vouchers and quarterly reports for federal grant-making agencies.
• Maintained strict adherence to grant compliance requirements, ensuring proper utilization of funds.
• Monitored classes and assessed test scores to evaluate program effectiveness.
• Developed advanced Excel spreadsheets with formulas, functions, and pivot charts, eliminating human errors and resulting in a reimbursement of over $20,000 for previously unbilled expenses.
• Assisted with the chapter-wide conversion to Raiser's Edge software.
• Established efficient interoffice communication procedures, improving the quality of work produced by the team.
• Successfully coordinated multiple projects simultaneously, managing competing priorities.
• Drafted progress reports outlining project goals and presented findings at regular intervals.
• Collaborated with other departments, providing timely information to ensure program operations ran smoothly.
• Provided comprehensive administrative support to the Program Coordinator, including scheduling appointments and managing calendars.
• Conducted accurate and timely data entry into databases.
• Identified opportunities for process improvements and developed plans for implementing changes.
• Offered technical assistance during workshops or seminars for staff members and volunteers.
• Assisted in developing and overseeing program activities within budget and on schedule.
• Analyzed participant and stakeholder feedback to enhance the organization's services.
• Fostered effective relationships with internal and external stakeholders to drive successful program outcomes.
• Maintained detailed records of program activities, including budgets, expenditures, timelines, and resource allocation.

• Implemented a tribal youth construction mentorship program, providing guidance and support to young individuals interested in the construction industry.
• Initiated and managed a neighborhood recycling program, promoting sustainable practices and community engagement.
• Enhanced cross-departmental communication methods, implementing effective strategies to foster collaboration and information sharing.
• Supported civil engineer and construction manager with contract administration and daily administrative duties, ensuring smooth project operations.
• Facilitated the acquisition of building permits for new construction and infrastructure projects, ensuring compliance with regulatory requirements.
• Prepared comprehensive RFPs, RFQs, and RFIs, enabling effective vendor selection and project execution.
• Created vendor selection pools, reviewed bid packages, and organized budgets for new construction projects, optimizing resource allocation.
• Established terms of progress payment contracts and construction schedules, ensuring timely and efficient project completion.
• Maintained excellent rapport with superintendents and subcontractors, fostering strong working relationships and ensuring effective collaboration.
• Managed purchase orders, invoices, and change orders, streamlining procurement processes.
• Utilized AutoCAD to make plan revisions and printed plans using a plotting machine, ensuring accuracy and accessibility of construction plans.
• Coordinated meetings and recorded meeting minutes, facilitating effective communication and documentation.
• Developed ongoing maintenance schedules, ensuring the long-term sustainability of completed projects.
• Ensured construction contract compliance and enforcement on federally funded HUD projects, adhering to applicable regulations.
• Authored and submitted building code analysis reports, demonstrating compliance with relevant codes and standards.
• Established wage requirements for public works trades based on BOLI prevailing wage calculations, promoting fair compensation practices.
• Collected and organized statistical and demographic data in Excel, supporting data-driven decision-making processes.
• Evaluated demographics and prepared needs analysis reports for tribal council review, enabling informed decision-making regarding community development.
• Conducted final walk-throughs on new construction projects to verify completion according to contract terms.
• Created brochures and other marketing materials, promoting the organization's initiatives and services.
• Prepared grant proposals, budgets, project summaries, and timelines, securing funding for community development projects.
• Developed compelling content for press releases highlighting updates about the organization's work, enhancing public awareness and engagement.
• Organized mailings and communication pieces related to programs, volunteer opportunities, and fundraising initiatives, ensuring effective outreach.
• Maintained accurate records of tribal-owned businesses' contact information in the CRM system, supporting relationship management efforts.
• Compiled data from various sources into concise reports for review by senior leadership executives, providing valuable insights for decision-making.
• Served as a resource person for all aspects of development operations and provided administrative support to two civil engineers and the construction manager.
• Provided technical assistance to the development team, conducting research, maintaining information databases, and performing various administrative tasks.

• Monitored and optimized gross profit margins and pricing strategies to maximize net revenue.
• Managed high-volume purchase orders by generating and faxing 500 to 2000 orders daily using RightFax software.
• Negotiated costs and addressed inquiries regarding lien waivers with subcontractors, ensuring effective cost management.
• Processed several hundred invoices and change orders daily for over 100 subcontractors throughout all phases of construction, ensuring timely and accurate payment.
• Conducted cost-based research and generated financial reports to analyze current pricing trends and inform decision-making.
• Utilized Excel and JD Edwards proprietary software to manage a master database, organizing thousands of individual upgrades and options for new construction across multiple residential subdivisions.
• Consistently exceeded quarterly goals through effective communication, sharp analytical skills, and independent problem-solving abilities.
• Developed and implemented streamlined procedures to improve coordination of customer orders.
• Organized and analyzed data by creating spreadsheets and visual aids to facilitate easier data analysis.
• Collaborated with various departments to ensure customer orders were completed within deadlines.
• Managed the flow of paperwork within the organization by maintaining organized records and retrieving necessary information.
• Assisted supervisors or project managers in developing schedules, monitoring deadlines, and coordinating resources.
• Drafted correspondence, reports, and other documents based on instructions from supervisors or managers.
• Performed accurate data entry across multiple departments to support timely decision-making processes.
• Coordinated training sessions for new employees, focusing on topics such as safety protocols and company policies.
• Ensured compliance with company policies and procedures related to project management activities.
• Communicated effectively with internal staff and external vendors to resolve issues promptly and efficiently.
• Monitored budget expenditures regularly to ensure alignment with allocated resources.
• Collaborated with cross-functional teams to develop strategies that improved workflow efficiency.
• Utilized computer software and systems for data entry, document review, and drafting.
• Tracked the delivery of customer orders to ensure on-time arrival.
• Prepared detailed financial reports by collecting data from multiple sources and conducting comprehensive analysis.
• Successfully managed multiple projects simultaneously while meeting tight deadlines.
• Maintained accurate records of projects, tasks, and deadlines using database software.
• Provided customer service support via phone calls or emails as required.
• Developed and implemented systems for tracking project progress and evaluating results.
• Responded to vendor and sales team inquiries, addressing questions and resolving issues promptly.
• Generated monthly performance metrics as part of the overall evaluation system.
• Produced reports to track customer orders and delivery performance.
• Provided administrative support, including scheduling appointments, organizing documents, and preparing reports.
• Maintained effective communication with vendors, supervisors, and the sales team to provide project status updates and manage changes in scope.
• Conducted research on best practices to identify areas of improvement within the organization.

President's List

Dean's List