View My VisualCV Online: http://www.visualcv.com/serge

Objective

Are you looking for a new Business Unit or Department Manager for your business?


I would like to offer you my unique mix of people management skills, organization skills and business acumen to build teams and lead them to the achievement of your target, with the full responsibility of the profit and loss accounts of the Business Unit.

 

Read on to discover what I can bring your company and your customers.

Summary

Organized, efficient, and stress resistant, I am dynamic and hard-working. Challenge and success are my drivers: I draw my motivation from the backing of others towards the achievements of their goals and I take great pride in the success of my teams and my clients. Great team player filled with a strong team spirit, I can nevertheless demonstrate independence and leadership.


Open to change, I welcome it and I tend to facilitate a positive change experience by my listening skills and great attention to relations between people. I like to help, advice, support and convince.

Despite my technical background, I give the greatest importance to economic and strategic questions, hence my MBA.

Skills

people management

(Expert)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_4

My first skill is my ability to build cohesive, customer focused and quality-minded teams. I have been in charge of teams made up of people of all ages and all levels and I have developped a strong leadership based on mutual trust, a participative style and sound communication principles.

I turned the teams into profitable units and our service quality was rated by our customers and outstanding 4.8 out of 5 !

project monitoring

(Expert)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_4

As a technical manager, I had to manage 100+ concurent projects until their completion. I developed my own tools and processes to ensure the proper monitoring and ultimately the proper invoicing of each of them. This helped reduce revenue leakage and allowed me to exceed my revenue targets by up to 30%.

process optimization

(Expert)
7-9 Years Experience, (Last Used 3-4 years ago)
Skillometer_4

The service teams I had to manage all suffered from a lack of organization. I re-organized and professionalized the activity with light, efficient and useful processes. I created reporting tools and dashboards, all helping to cut costs and eliminate revenue leakage. The final result was an over achievement of my revenue target by up to 30%.

Work History

Telindus Belgacom ICT

Lausanne, Switzerland
Feb 2008 - May 2008
Senior Project Manager 

Called "to the rescue" to deliver a tricky, multi-site project in a foreign country with tight deadlines and a high risk level:

  • budget > $1M, 15 direct reports, 40+ people involved in 6 countries, 5 sites in Finland,
  • set-up of the delivery teams, coaching and team building in emergency mode,
  • set up of the project delivery plan with delivery teams on 5 sites simultaneously,
  • collaboration and synchronization with other suppliers.

 

Delivered the project on time and on budget, to the full satisfaction of the customer (who got promoted shortly after the project).

Master of Business Administration

Geneva, Switzerland
Sep 2006 - Feb 2008

A gruelling year of study followed by a few month sabbatical to spend some time with my family.

Getronics Switzerland

Lausanne, Switzerland
Oct 2005 - Oct 2006
Account Manager 

Canvassed the french part of Switzerland, hunting for new customers with the mission of establishing relationships at the highest level and selling projects rather than hardware.

Sep 2004 - Sep 2005
Service & Maintenance Manager 

Responsible for the maintenance SLA’s, the quality of the services and the customer satisfaction.

  • improved quality to encourage repeat business. Quality of services rated an outstanding 4.8 out of 5 by customers in independent quality surveys,
  • shared the responsibility of a portfolio of maintenance contracts of CHF19M+,
  • delivered complex, sensitive projects on time and on budget.

 

 

Feb 2001 - Aug 2004
Technical Regional Manager 

Called in to restore the profitability of the technical teams (3 teams, 21 engineers).

Multiplied the invoicing rate of the team by 3 and consistently exceeded the revenue targets by up to 30% every year in a depressed market.

  • eliminated revenue leakage with new time tracking tools and optimized processes and interfaces with other departments,
  • enhanced decision making and reduced reaction time with new dashboard,
  • increased service revenue by encouraging service selling by the engineers and the sales staff.


Ascom

Lausanne, Switzerland
Feb 2000 - Feb 2001
Pre-sales consultant 

Called in to be part of a new consulting team in charge of the design of data and voice solutions for the enterprise IT market:

  • delivered largest tender in years in record time, allowing the company to remain shortlisted and finally be awarded the project.

Telindus Networks SA

Nyon, Switzerland
Nov 1998 - Jan 2000
Business Unit “Services” Manager 

Decreased costs by further professionalizing the activity:

  • facilitated the service sale by designing a new set of services, related sales tools and price lists,
  • cut costs by formalizing sales and administrative procedures,
  • launched the ISO-9002 certification process.

Mar 1996 - Nov 1998
Customer Services Manager 

Placed in charge of the technical team after 3 months to professionalize the activity:

  • reduced revenue leakage by implementing a time reporting tool and monitoring projects until completion (invoicing),
  • enhanced profitability by improving the team’s internal processes,
  • grew the team from 3 to 8 engineers on 2 sites.

 

Jan 1996 - Jan 2000
Customer Services Engineer 

Designed, installed and maintained telecommunication solutions
Managed projects, gave users and administrators training

Education

International University in Geneva

Geneva, Switzerland
Sep 2006 - Jul 2007
Master, Business Administration

Major in finance.

Passed with the highest academic distinction (Summa Cum Laude).

University of Applied Sciences

Geneva, Switzerland
Sep 1990 - Jun 1994
Bachelor, Electrical Engineering

Passed with distinction.

Misc

I am convinced that technoloy can create a sustainable competitive advantage and thus I have a strong interest for EPR's and everything e-commerce!

My personal brand

Service has been the thread of my career as I grew from the position of System Engineer to Technical Manager and Service Manager in charge of service business units. I have further developed my business acumen with an MBA. But one thing remains constant: the Customer is at the center of my career!

 

References

Cédric Ducommun

(Peer)

Serge is open-minded and business oriented. This smart manager can always take in consideration what engineers recommend and customers want. He never losing the sight of his strategics objectives even in a complicated environment. He knows how to sell, explain and convince customers. In a team Serge will be the team-oriented and have him in the group will always be an huge advantage. I recommend Serge for his quality of his work and his spirit of openness.

Martin Schlinger

(Subordinate)
IT consultant Telindus Belgacom ICT

Serge's proficiency to manage tight customer deadlines and limited resources helped to accomplish a challenging project in really good conditions. I really appreciated being part of his team.

For more references

(Professional)

If you'd like to see more references, check out my profile on LinkedIn by clicking here.

Visit my web site!

Discover more testimonials and success stories and draw your own personal picture of what you could expect from me on my web site:

 

www.crinquand.com

My LinkedIn profile

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