Stephan van de Ven

• Orchestrated successful events by meticulously planning and executing detailed event scripts, ensuring seamless day-by-day operations.
• Efficiently managed employee planning and administration throughout the event lifecycle, optimizing staff productivity and ensuring a positive working environment.
• Prioritized employee well-being by providing timely relief breaks, snacks, and beverages, fostering a motivated and energized team.
• Oversaw the installation and setup of sales terminals, streamlining event sales administration and enhancing customer experience.
• Delivered exceptional customer service to patrons of Sample Sales for various Dutch brands, ensuring their satisfaction and fostering brand loyalty.
• Maintained consistent formatting and tense usage in all event-related documentation, ensuring clarity and professionalism.

• Successfully managed customer contact, sales, and administrative tasks, ensuring smooth event operations and high customer satisfaction.
• Oversaw the overall management of staff during events, effectively coordinating their tasks and ensuring a seamless experience for attendees.
• Organized and executed the planning of personnel, conducting daily briefings and debriefings to ensure clear communication and alignment.
• Collaborated with international account managers, effectively following up on tasks and maintaining strong relationships with clients.
• Efficiently organized finances and logistics, ensuring accurate budgeting and timely execution of event-related activities.
• Demonstrated strong organizational skills and attention to detail, resulting in successful and well-executed events.

• Facilitated engaging workshops and meetings for young people in the Netherlands, addressing topics such as mental vulnerability and promoting personal growth and well-being.
• Developed and delivered interactive training sessions during the National Youth Council's yearly training meeting, equipping fellow trainers with the necessary skills and knowledge to effectively engage and empower young individuals.
• Utilized effective communication and facilitation techniques to create a safe and inclusive environment for open discussions and meaningful conversations.
• Demonstrated strong interpersonal skills, building rapport with participants and fostering a positive and supportive learning environment.

• Facilitated sessions on 'Being Different' at Betahaus Barcelona, exploring topics such as identity and culture, fostering intercultural understanding and collaboration.
• Served as a trainer for a week-long outdoor youth camp for international K12 school at Outward Bound Netherlands, promoting personal growth, teamwork, and leadership skills.
• Led senior mental health online retreats at Project Passport LLC, providing guidance and support to businesses and participants in their mental well-being journey.
• Hosted events for L&D (Learning & Development) Shakers ThoughtLab at Community Design and Management, where experts shared their insights on learning and development.
• Developed and contributed to community platforms for multiple parties, creating spaces for knowledge sharing and collaboration.
• Designed relevant (micro)learning courses for community members, equipping them with valuable skills and knowledge.
• Tutored youth workers and educators at UNICollaboration, empowering them to organize their own virtual exchanges and connect hundreds of young people through virtual means.
  • Managed and implemented training course design in LMS, ensuring effective delivery of educational content.
• Transcribed interviews for a PhD student on the topic of Global Mobility, demonstrating attention to detail and accuracy.
  • Shared professional and personal opinions about interviews, contributing to the research process and providing valuable insights.

• Provided coaching and support to employees with 'a distance to the labor market', fostering their professional growth and development.
• Conducted performance reviews with employees, providing constructive feedback and identifying areas for improvement.
• Successfully managed the opening and closing of the kiosk on a daily basis, ensuring smooth operations and adherence to established procedures.
• Catered to business groups by organizing and preparing BBQs, salads, beverages, and other food items, ensuring a high level of customer satisfaction.
• Catered to children groups by serving pancakes and beverages, creating a fun and enjoyable dining experience for young customers.
• Demonstrated strong organizational skills and attention to detail, ensuring all tasks were completed efficiently and to a high standard.

• Coordinated and facilitated seamless tour experiences for clients, ensuring efficient check-in procedures and timely departure from designated meeting points.
• Escorted clients to their respective tour destinations, providing clear directions and ensuring a smooth transition from check-in to the start of the tour.
• Managed the distribution of audio equipment and tickets to clients and guides, ensuring all necessary resources were readily available for a successful tour.
• Proactively addressed and resolved any issues or challenges that arose during tours, effectively communicating with the service desk and implementing appropriate solutions.
• Handled administrative tasks related to tour operations, maintaining accurate records and documentation to support efficient tour coordination.
• Maintained open and effective communication with clients and guides, ensuring a positive and enjoyable experience for all participants.
• Consistently adhered to company guidelines and procedures, maintaining professionalism and upholding the highest standards of customer service.

• Participated in a full-time Erasmus+ exchange semester at Pôle Universitaire Léonard de Vinci in Paris, France, taking undergraduate-level courses in culture, marketing, management, finance, law, and French language.
• Demonstrated strong adaptability and cultural awareness by successfully completing courses taught in English in a foreign country.
• Engaged actively in class discussions and group projects, contributing diverse perspectives and insights to enrich the learning experience.
• Developed a solid understanding of French culture, business practices, and language, enhancing my global mindset and intercultural communication skills.
• Managed a demanding academic workload, effectively balancing coursework, assignments, and extracurricular activities.
• Maintained consistent attendance and punctuality, demonstrating a strong commitment to academic excellence and personal growth.
• Collaborated with international classmates, fostering a supportive and inclusive learning environment.
• Actively sought opportunities to immerse myself in the local culture, further enhancing my understanding and appreciation of the French way of life.

Full-time English-taught program. Undergraduate level courses. Cross-cultural analysis, finance, accounting, economics, marketing, management, entrepreneurship, IT, Spanish & English language and physical education.

Full-time Middle Vocational Education. Educated to be an interdependent marketing employee. Competency based education.

Exam subjects: maths, physics, economics and Dutch, German and English language.

Welcomed clients, escorted them to accomodation, sold tickets for tours, managed registration and verified of clients, guiding tour, delegating tasks to junior staff, and guiding where necessary, also in case of emergencies. 

Provided services to guests from 7 years age and older. Gave instructions, supported and guided them. Executed maintenance and administrative tasks, taking calls and answering emails. Coached employees with social needs (and managed kitchen).

Prepared monthly tour analyses concerning customer feedback, translated them into presentable information for management and sales team, completed competitor analyses and desk research for new tours, evaluated tours and guides, co-created a new competency model for guides, performed cold calls/email communication with potential new guides.

Managed a floor of the main entrance and 8 employees, four hundred unique visitors during events and thousands passing through, liaisoned with area managers and their planning, organised briefing and debriefing employees accordingly, assisted, assessed possible threats and necessity for actions. 

Organized promotional activities, lead promotion projects, administrative tasks, gave presentations to a variety of employees, organized fair stands, hosted during events/congresses in-house as well as external locations, helping clients via email or phone, distributing of mailings, organizing administration for meetings and training.

Started as a paperboy in 1998, to become a mailman in 2005. Then moved to different sectors: in hospitality as a host/waiter, and in sales and administration as customer care and closing shop and daily administration.