VisualCV

Since 1968 - a leading distribution partner servicing the Health Care Industry. Providing our customers with One Source of Best Value in medical supplies and equipment, blemish free Medicare Part B services, technology solutions and housekeeping equipment and supplies.

Manage staffing, budgeting, development, design and integration of applications and hardware systems for leading medical supplies distributor.  P&L responsibility with multimillion dollar development budget, leading major change development as well as custom application development, capturing Business User needs in order to implement solutions designed to enhance profitability as well as productivity. 

• Defined, implemented and manager major re-implementation of failed ERP roll-out, including the recovery of failed database.
• Defined, implemented and managed major replacement of current ERP system - including ground up requirements gathering and technical specifications.  Negotiation of ERP contract, managed implementation costs as well as Organizational Change Management.
  • Implementation occurring in less than 1 year with no costs over-run.
• Defined, implemented and managed CRM initiative utilizing Open Source software (Splendid) - saving organization an estimated $25K in development and software costs.
• Built a PMO (utilized MS SharePoint Services) supported by an IT Steering Committee from the ground up.
• Implemented Agile Methodology for enhanced development process, cost reduction and more accurate deliverables.
• Redesigned IT Department salary structure to include: SMART Goals as well as Project Points that are tied to performance awards – reduced overall IT payroll by 20% by eliminating overtime/hourly payment structure.
• Defined, implemented and managed rollout of new Mitel phone system - utilized for inbound as well as outbound call center activity.

Leading global distributor of money handling supplies; Leading global manufacturer of specialty bank & office products & leading global manufacturer of POS systems

Hold multifaceted responsibility within senior management role, tasked with providing critical direction and strategic leadership to bolster the business through technology enhancements. Leveraged expertise in project management, communications, negotiations and team leadership

• Lead strategy & development of global internet presence for Block & Company including:
  • SEO Strategy, Social Networking Strategy & Customer Migration Strategy as well as Usability
• Lead strategy & development of standalone IR (internet retail) site to utilize spare capacity at the Bristol, TN plant.  Site is selling Messenger Bags – developed SEO Strategy, Social Networking Strategy, Marketing Strategy & Development Strategy – took total ownership
• Lead strategy & development of two separate OEM sites design to take advantage of spare capacity in the Wheeling, IL Plant and Bristol, TN plants – including
  • SEO Strategy, Blog Strategy, Customer Awareness and Marketing Strategy
• Lead strategy & development of SFA initiative – utilizing Salesforce.com, integrating to lagging ERP system as well as the web initiative.
• Lead strategy & implementation of new phone system/call center for enhanced inbound and outbound calling capabilities.
• Lead strategy & implementation of custom EDI solution designed to integrate with a variety of vendors and customers – driving down costs and increasing revenue flow.
• Lead major overhaul of existing ERP system to integrate ‘near’ real time data with newly designed website.
• Lead strategy & implementation of website redesign.

Leading global manufacturer of electrical and networking components with over $1.5 billion in sales seeking to re-define its’ web presence and use of eBusiness technologies.

Oversee the major redesign and implementation of corporate global web initiative – resulting in a 30% increase in traffic and qualified leads. Global Initiative encompassed Europe (East & West), North & South America, AsiaPac, UK as well as Austrialia.

• Developed/Lead/Managed comprehensive eBusiness Global Strategy that included:
  • Development of an Enterprise Portal (Oracle)
  • Competitive Web Analysis and Usability study
  • Distributor Extranet
  • Web site redesign/launch

·        Solidified business ties with IT department – effectively repairing several years of damaged relationships thereby creating a more harmonious structure.

·        Leveraged the use of Oracle Portal for external (B2B & B2C) as well as internal customers (B2E).

·        Presented eBusiness Strategy directly to the Corporate Board, gaining approval for the nearly $10 million dollar project.

·        Managed/Lead the drive for process improvement involving web related issues.

With a combined $3.0 billion in sales – the leading cooperative of independent office supplies dealers.

• Lead/Managed complete site $250 K redesign/integration.
• Lead/Managed design/implementation of $500 K Oracle Portal – including the integration of front and back-end systems, creating a seamless process from end user order to dealer PO.

The leading retailer of consumer electronic goods and services.

• Lead/Managed the creation of a retail store Tech Bench, designed to support customer PC repair/customization.
• Lead/Managed/Developed the “Best Buy for Business” store business plan outlining the initiative to pursue the SMB market.

The leading supplier of contract stationary with over $3.5 billion in sales, Boise Cascade Office Products launched an aggressive initiative towards a web based architecture and eCommerce.

• Lead/Managed CRM, CM, SFA and CTI software selection and implementation in a record 2 years under the anticipated $25 million budget
• Created PMO methodology and standards utilizing tools such as: MS Project, Visio and Journeyx
• Developed extensive eCommerce/CRM B2B business and development plan
• Managed major consulting firms efforts (CRM, CM, SFA & CTI), including: KPMG, MarchFirst and Peppers & Rogers (Change Management)
• Developed “road show” to tout eCommerce and CRM (One Boise) initiative
  • Including Ongoing Globalization – improving site in over 5 languages
• Developed proprietary B2B eCommerce application that began processing over $1.4 Million in orders daily in April of 2000; currently processing over $2.8 Million in orders daily

AssureBuy, Inc., (sold in 2002 to BluePay) was a privately held developer of e-commerce systems and services focused on the transaction infrastructure. The company, an application service provider (ASP) allowing merchants to outsource the highly complex process of online order acceptance, validation, secure payment processing, fraud prevention, customer service and fulfillment.

An experienced leader in audio streaming and archiving on the Internet. By bringing audio to the customer's website, a proliferation of services is offered to a diversity of client profiles. Reporting directly to the CEO managed all avenues of technology development, marketing, sales and relationships.

• Created/Collaborated Business/Financial/Marketing Plan for presentation to venture funds as well as angel funds for private placement
• Created/Designed the award winning AVFlyer online meeting application.  Built utilizing CFM, PHP technologies on a SQL database, this application can be used as an outsourced, web based application or installed on a network as an independent appliance
• Created eCommerce initiative, allowing Clients to place web based orders and instantly start an online meeting without advanced reservations
• Successfully navigated the organization through a business shift from standard webcasting to online meeting facilitation
• Created development QA standards and a standard PMO to track development efforts

$2.5 million dollar creator/producer of The Maestro Commerce Suite, the award winning eCommerce application marketed to End Users (such as Northern Trust) as well as Resellers.  Reporting directly to the CEO managed all avenues of application development, business development and sales.  Built up company to the point of being sold to Front Range Technologies.

• Created/Designed the Maestro Commerce Suite application originally developed utilizing PowerBuilder, JAVA technologies and eventually transitioned to the web utilizing ASP technologies
• Directed/Created/Designed award winning collateral sales and marketing materials with outside design consultant
• Established critical relationships with Microsoft, Compaq, Xerox, Xceed and others
• Created/Designed trade show booth
• Created/Collaborated Business/Financial Plan