Robert Starks Jr.

► Research and analyze market data for new software platform in the educational services sector to assess consumer perceptions, competition, business trends, and product value
► Recommend product features and services to differentiate platform from market competition
► Collaborate with Chief Executive Officer on overall brand strategy affecting product name, logo, pricing, potential partnerships, marketing channels, customer messaging, and user experience
► Oversee content development for newly developed training curricula and collaborate with software development team to implement technical features► Provided consultation to MaxKnowledge prospective clients to assist in the development and implementation of employee development initiatives
► Identified needs and offer customized solutions through enterprise turnkey training platform.
► Worked with national, multi-site organizations and single-site operations

► Provided marketing and general support for 25+ affiliate partners across the U.S. which included responding to customer inquiries, resolving issues, developing marketing collateral and content upon request, and conducting workshops at conferences
► Developed strategic partnerships & consulted technology team on enhancements to firm’s social learning platform.
► Managed email marketing, wrote copy for email marketing automation, investigated Search Engine Optimization (SEO) issues and made recommendations for resolution, partnered with design team to create marketing collateral, wrote web copy, press releases, & magazine columns.
► Represented firm at national conferences & served on boards and committees to stay abreast of sector training needs, regulatory updates, and other relevant information with potential influence on training initiatives

Description

Plan, organize, direct and evaluate career development education strategies and graduate employement reporting. Research and analyze labor market conditions and potential new program offerings to provide guidance on program development that aligns with industry and market trends. Develop, implement and evaluate programs that address student and graduate needs for market readiness. Plan and coordinate events involving community partners, industry, and alumni.

Selected Achievements:

• Career Services team was recognized in 2008, 2009, and 2010 with the Arizona Private School Association Best Placement Practice Award.
• As part of senior management team, helped lead the ACICS accreditation process managing graduate satisfaction, employer satisfaction, employment reporting, and community engagement criteria.  ACICS visit resulted in zero findings for the college.  
• Initiated employer engagement strategy creating and marketing the Phoenix Developer's Conference with 114 employer participants and 5 free workshops for students, prospective students and faculty. Relationships led to new Advisory Board membership and talent acquisition for 5 adjunct instructor positions.  Visit www.phoenixdc.org to see marketing of event.
• Achieved highest employer satisfaction rating in the division of 14 schools from 2011 survey data at 88%
• Recognized with the "Above and Beyond" award by Career Education Corporation for exceptional Alumni programming in a division of 14 schools in 2009 and asked to be a presenter for annual conference.

► Write, edit, & manage content for career advice blog
► Content featured on Slideshare’s “What’s Trending” section on home page
► Invited as presenter, panelist, & guest speaker at private training workshops & conferences
► Presentation topics have included reputation management, personal branding, social media strategy, career marketing, college alumni relations, and interviewing.
► Author eCourse content used to train career services professionals in postsecondary education across the United States

► Collaborate with clients to plan and coordinate events including private, corporate and city events
► Coordinate talent schedules, assist with logistical planning, negotiate contracts, manage marketing, and all other aspects of small business

Description

Analyzed performance metrics with Director to identify staff training opportunities to maximize team performance. Trained all new employees and assisted in identifying best practices to implement and standardize for department. Maintained largest caseload of graduates, providing career coaching and job searching assistance. Assisted Director in strategic planning of department goal-setting and performance evaluation.

Selected Achievements:

• Promoted within one year to Director of Career Services.
• Assisted THQ, Inc. with recruiting, screening, and staffing of 150 employees for new QA operation in less than one year (See PR release: http://bit.ly/i6CCYp).

Description

Provided career training in job search strategies, targeted resume development, personal branding, letter development, interviewing, etc. and assisted graduates in obtaining employment. Selected Achievements:

• Promoted to Sr. Career Advisor within one year of employment. Ranked 1st of 10 Advisors in department in performance metrics. Ranked 5th among 64 Advisors across the division of 10 schools in first year hired.
• Received “2006 Shining Star Award” for outstanding dedication & commitment to department.
• Recognized as “Employee of the Month” in July of 2006 for contributions to the school’s mission and demonstration of Leadership qualities.