VisualCV

This boutique technical and organizational consulting firm provides a variety of services including general management, market and product strategy, sales consulting, project management, business analysis, business development and strategy, b2b marketing, software development, implementation and support services.

Selected engagements:

Kronos Systems NV, Zellik, Belgium

·      Development of a multi-lingual quotation system with generation of proposal, personalized standard contracts and Statement of Work for the Efficient software product line and related hardware.

University of Brussels (VUB), Belgium

·      Data analysis and cleanup combined with application development for the Belgian Cystic Fibrosis Register creating automated annual statistical reports. Later sold to the Scientific Institute for Public Health (WIV)

University of Ghent (RUG), Marine Biology Laboratory, Belgium

·      Entire software development for registration, analysis and statistical study in Taxonomy (Tree of Life) first for Nema­todes, then for Mysidacea and culminating in a configurable generic version.

Sofico NV, Zwijnaarde, Belgium

·      Applications (1) managing the multilingual labels of the Leasebase application, (2) extracting material from 4000+ emails, (3) for planning, calculating and quoting multi-partner implementation projects.

Myriade NV, Drongen, Belgium

·      Development of prototype of PV-Radar application for the Belgian Federal Police performing optical recognition on license plate photographs shot by speed radars. Sales & Presentation support.

ITC NV, Brussels, Belgium

·      Project at UPC (Internet Service Provider) consolidating 15+ separate MS Access applications into a multi-user client-server configura­tion with SQL 6.5 back-end and simplified and automated maintenance.

A3 Consulting AG, Zurich, Switzerland

·      Project Management, analysis and specification writing for an Event Management application targeted at the banking sector.

CLC, Kortrijk & Aalter, Belgium

·      Complete bespoke application development for a private dermatology clinic (CLC) for managing the activities of several doctors and over thousand patients receiving 12 different types of skin treatments.

Recruited by Captor NV two months prior to its acquisition by USA company Kronos Corporation, to turn-around project implementations and support services for this Workforce Management software and hardware provider overseeing 5M Euro P&L center, 4 teams in 3 countries and a headcount of 45. Drove 20% revenue growth through cost reductions in 2007-2008.

·      Turned around 3 heavily strained Implementation Services Units and redressed 50+ problem implementations due to a recent rushed new European product introduction.

·      Concurrently, setup and prepared all Implementation Services Units for European launch of new USA flagship product as well as introduced Microsoft Dynamics ERP system in the service & support organizations.

·      Conducted a product gap analysis as well as in-depth operational review and analysis of any flaws in execution of implementation projects and support in the European market. Re-directed employee incentive programs and changed team attitude towards interdepartmental cooperation and customer service.

·      Reorganized a 4-site collapsed maintenance group supporting 2500 existing customers into a central location with local satellites with increased use of remote support and configuration resulting in improved quality of service and measurable improvement in customer satisfaction.

·      Improved project initiation and service delivery by introducing a common project methodology, statement of work, pre-closure validation, standardized contracts and Service Level Agreements and discounting discipline. Reduced project backlog and improved utilization rate and profitability.

·      Standardized interface offering to further improve service delivery and coordination with implementation partners and social agencies.   

Recruited to turn-around multiple functions including Sales and Marketing, Product Development and Professional Services/Implementation for this supplier of software solutions and services to the vehicle leasing & fleet management market with customers in 15 countries on 4 continents and annual sales of 10M Euro. Helped grow team from 55 people in 2003 to 90+ in 2006.

·      Initiated, defined and executed market analysis, marketing & communications functions, sales contracts, lead generation, and negotiations resulting in the addition of top customers worldwide with implementations in 6 countries including North America.

·      Set up Channel Management team for the market introduction for the new flagship product as well as re-defined cost & pricing to target sales to larger corporate market demographic. 

·      Reorganized product development, introduced a 6 week release cycle with planning discipline and Quality Control, handling massive developments for 5 simultaneous implementation projects on a single software core.

·      Influenced corporate reorganization to an external board; analyzed and revised strategy; wrote business plan that drove company to the next growth level.

·      Identified, built relationships and negotiated with implementation partners and suppliers: CSC, KPMG, Logica, IBM, BEA, Oracle, Symantec, Business Objects, Microsoft, SUN, Citrix, Sybase, Unify 

After the return from Mexico and Brazil in 1993, setting up Saudades VOF (import from Brazil) and simultaneously study of Microsoft Access & Visual Basic.

Early 1994, foun­ding of Myriade NV. The main objective of this Belgian start-up was the development of software answering the requirements of On-Demand Short Run Electronic Color Imaging. I was active primarily in software develop­ment (analysis, specifications, project management and development). The applica­tion "PanPrint" was aimed at the digital color printing presses from Xeikon and Indigo.

Early 1995 subcontracted by Digital (DEC) for the prototype buil­ding of an enterprise-wide Windows Client-Server solution for one of their multinational customers. I participated in prototype and tool development and database design.

End of 1995, two additional software projects for SME companies, one active in Booth Construction for Fairs and the other in Fire-Safety Maintenance & Support. In 1998, another project in Taxonomy for the University of Ghent, Marine Biology Laboratory.

Other work was occasionally performed, as was some freelance work till September 2001, including several months in Zurich indirectly working for the banking sector. Activities include require­ment analysis, functional specifi­ca­tions, system architecture, database design, interface design, programming, testing, docu­menta­tion, rollout and support and regularly overall project management.

With rapid promotion and early technical assignments in the USA and Canada and management assignments in Brazil for this provider of business forms and electronic printing that was later acquired first by Wallace and then by RR Donnelly.  In Brazil as functioning general manager of new Datagraphics division directed P&L, Marketing, Sales, IT, Product Development and Production and grew sales from 1.5M USD to 10M USD in one year and from 5 people in 1989 to 357 in 1991.

·      Oversaw turn-around, market introduction of 3 product lines: Direct Market Mailings, Product Numbering and Barcode Systems.

·      Developed and launched three new product lines including the first personalized magazine in the world mentioned in the New York Times produced by custom built software and industrial laser printers.

·      Initiated and built from startup an innovative subsidiary, creating a consumer marketing behavioral database, in collaboration with the Marketing Director of American Express in Brazil that later sold to Ogilvy & Mather.