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Summary

Extremely well-rounded, “hands-on” IT Professional. Dynamic person with a special blend of technical, business and communication skills. Has a capacity and desire to learn and the ability to work with people at all levels.

Work History

DaVinci Digital

Jun 2004 - Present
Senior Systems Engineer 
IT / Technology consultant. Consult and implement solutions to organizations and independent businesses. Work with businesses to give technology recommendations for existing and future technology needs. Consult, Design, and Project Manage to customer networks based on best practices and industry standard methodologies.

Feb 2002 - Sep 2004
IT Technician / Help Desk 
Provided help desk support for thirteen offices as well as manage any IT related issue that occurred in the Portland and Honolulu offices. Related issues included network management, system management, system configuration, hardware, software, and printer related issues.

DirecTV Broadband

Mar 2002 - Dec 2002
Lead Advanced Technical Support Rep 
Responsible for providing technical support to DSL customers including; resolution of PC to modem connectivity issues, resolution of synchronization issues involving swappers and filters, advanced network troubleshooting (network backbone issues, LAN & WAN), configuration of ISP services, home page tools support and general DSL support. Primary duties included handling escalations and trouble ticket management through complete description of problem, steps to resolution, and ultimate resolution. Arranged for appropriate LEC/IW support and dispatch. Work in conjunction with our SMC and Network engineers to identify and resolve ongoing more global performance related issues.

Education

AAS, Computer Information Systems