Novaidea S.A. Reference Letter
SENIOR INFORMATION TECHNOLOGY LEADER
MIS Manager • Director Information Technology • Project Manager Information Technology
Expertise: Project Management / Project Vision & Planning / IT Vendor Management
Accomplished IT Leader offering 17 years of success and expertise in managing data centers, deploying enterprise application solutions, implementing domestic and global scalable IT infrastructures and creating and leading teams. Excel in delivering high return on technology investments, instituting cost effective technologies, increase revenue streams through introduction of new technology services. Recognized for strength in integrating cross-functional applications and technologies built on common data, tools and processes.
- Lowered network operations cost by over 50% by eliminating redundant and unnecessary connections and by reevaluating service providers and negotiating better contract terms.
- Led four full-life-cycle ERP implementations and multiple various cross-functional software applications and technologies that supported a growth in sales of $100 Million or 150% within a 5-year period.
- Reduced yearly telecommunication cost by 70% or $200,000 through implementation of VoIP technology and successful contract negotiation with service providers
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KEY PROJECTS
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- Performed analysis and benchmarking of various ERP Systems for a client in Montreal Canada. Made proposal for ERP Solution that provides the most effective outcome for the organization by replacing five standalone non-integrated island solutions with one completely integrated ERP Solution. ERP Solution will improve forecasting and planning accuracy and reduce month-end closing procedures from 10 business days to two business days.
- Built an IT infrastructure, implemented technologies and cross-functional solutions to improve sales and production forecast and increase stock turnover from 12 weeks to 7 weeks in order to support an increase in sales of 75% within 1 year and 150% within 5 years and a gross-margin improvement of 300% over the same time period.
- Successful at implementing SAP in two facilities (Manufacturing and Sales & Distribution) seamlessly, which ensured there was no disruption to Customer delivery.
- Leadership in successfully outsourcing the customer care function in a matrix environment (offshore/onshore/domestic) for call escalation, which improved customer service by enabeling timely customer-support. Demonstrated success by reducing call abandonment from 75% to less than 1% and guaranteeing that all calls are answered after no more than three rings, without increasing call center operating cost and at the same time reducing product return rate by 60%.
