VisualCV

Work proactively to solve challenges associated with growing, high-volume, consumer facing Web applications. Support and build out the next generation of our infrastructure while managing and improving our current assets.

Continuous deployment

We are moving toward continuous deployment for our eCommerce website and typically deploy five or more times each week.

Automation

Our infrastructure is managed with Puppet and Chef.  Giving us the ability to quickly spin-up new environments or expand capacity.

Developer Support

As we continue to mature our infrastructure and automation, we are driving towards a self-service environment for developers.  From provisioning of environments to continuous integration configuration to self-service deploys, there are lots of things we're doing to improve the agility of our engineering team.

Production Support

Although the t-shirt business seems relatively straightforward, we have over thirty applications running in production.  My team and I take primary responsibility for ensuring those applications are up, responsive, and working properly.

I joined VisualCV when the company was just getting started.  It's been an amazing adventure and I've had the opportunity to wear many, many hats during my tenure.  Here are some of the things I've done since joining the company in November of 2007.

• Customer Support and Advocacy
• Ruby on Rails Engineer
• Deployment Manager
• System Administrator
• Developer Support
• Internal IT

During my time at webMethods, I held various roles in the Enterprise Applications division of IT including:

Director, CRM Applications

• Lead a team of Siebel & Siebel Analytics developers
• Partner with various business units to streamline and automate many key business processes and improve analytical capabilities.
• Improve the end-users' experience with the CRM systems
• Design, develop, and deploy a Professional Services Deal Desk application used by various business units to approve new Professional Services contracts.

Manager, Customer Support Applications

• Manage all web-based, customer-facing applications as well as internally focused productivity tools for Customer Support
• Lead effort to transform extranet (webMethods Advantage) into a showcase implementation of webMethods' products.
• Improve customer satisfaction and decrease service request resolution time by providing tools necessary for customers to self diagnose and resolve issues.
• Build and launch customer & partner extranet serving over one thousand logins per day.
• Build and launch developer community site with free evaluation downloads.
• Integrate the extranet with various back office applications, including Siebel.

In 2007, webMethods was acquired by SoftwareAG.  As part of the webMethods IT management team, I led the consolidation of the sales and CRM processes and systems of both companies.  Salesforce.com, Eloqua, and webMethods became the primary tools used by Sales and Marketing.  We combined the best practices from both organizations using these tools.

Most of my tenure at USi was spent building out the initial Educational Services offerings.  I focused mainly on the e-commerce offerings (BroadVision and Microsoft Site Server) and PeopleSoft.

I also worked as an Application Planning Consultant, helping to define e-commerce personalization requirements and strategies for our customers.

• Develop and deliver training for multiple applications.
• Conduct needs assessment analysis to determine training opportunities.
• Develop curriculum for supply chain management courses.
• Provide billable consulting services in support of supply chain management implementations within multiple industries.