Customer Service
(Expert)
3-4 Years Experience,
(Currently in use)
The Dressbarn company values its commitment to customer service. Since being hired in late 2005, I have accrued much experience working with individuals in retail setting, calming objections, problem-solving, determining a customer's needs, and generating a warm, pleasant experience for our customers.
Data Entry
(Expert)
3-4 Years Experience,
(Last Used 1-2 years ago)
As a research assistant (2003-2004) and later a teaching assistant (2005-2007), I had to do a lot of data entry, specifically using the Endnote database. The process at both positions was essentially the same: Input data gathered from academic journal/research articles into Endnote in an efficient manner.
Microsoft Office Suite
(Expert)
7-9 Years Experience,
(Currently in use)
Proficient in the use of Microsoft Excel, Word, FrontPage, Outlook, and PowerPoint; comfortable with Access and Publisher.
Serena Collage
(Advanced)
1-2 Years Experience,
(Last Used <1 year ago)
In order to maintain the Center for Women and Work's website, I had to become trained in Serena Collage, which is the system that the University of Massachusetts Lowell uses for all the webpages it hosts. I was trained in late summer 2008 and continued to utilize the system until October 2009.
HTML/Web Publishing
(Intermediate)
3-4 Years Experience,
(Currently in use)
Using Adobe Dreamweaver, I created my own website (http://cristina-fernandez.com) but have been managing small websites since college using AOL Press and Microsoft Publisher. As mentioned above, I also maintained the Center for Women and Work's website for about a year.
Event Planning
(Beginner)
1-2 Years Experience,
(Last Used <1 year ago)
As a teaching assistant, I helped organize several social and academic events both on- and off-campus with the aid of the other TAs. During the summer and fall of 2008, I was a member of the Center for Women and Work's 10th anniversary planning committee.
Fund Raising
(Beginner)
<1 Years Experience,
(Last Used 1-2 years ago)
During the summer and fall of 2008, I was a member of the Center for Women and Work's 10th anniversary planning committee, which involved everything from securing a location to raising money to fund the event.
Program Design
(Beginner)
<1 Years Experience,
(Last Used 1-2 years ago)
As an intern at the Andover Historical Society, I used data collected from a program evaluation to help design and then execute a new enrichment program, Exploring Andover's Tastes (or EAT). Although my internship ended before the first classes started, and the new education director of the organization took over that aspect, the program has been a great success and is thriving.