VisualCV

Building on the expertise gained in the mobile device industry, part of an elite team of seasoned technical and business professionals who participate in pre-sales activities, assisting business development and account management teams in engaging prospective customers, with a focus on technology integrations to ERP, and warehouse management systems.  Exposure to all facets of the wireless mobile device ecosystem, including carriers, OEMs, and retailers in B2B, B2C, and Enterprise customer channels.

Key Responsibilities:

• Establishing and Maintaining Relationships with Prospective and Key Customers
• Developing Proposals to Respond to Requests for Proposal (RFP) from Mobile Device Retailers and Carriers
• Providing Strategic Direction to Customer Technology Integration Engagements
• Participating in Merger and Acquisition (M&A) and Joint Venture (JV) Due Diligence
• Reporting Weekly Status to Executive Management
• Developing Customer-Facing and Executive Presentations
• Contributing to Budgeting and Planning Activities
• Providing Internal IT Strategy and Business Consulting

Key Achievements:

• Assisted Departmental Leadership with Recruiting, Interviewing and Hiring Staff
• Led an engagement to deploy a retail kiosk application to 400 stores for a major multinational retailer, and the United States Army and Air Force Exchange Service (AAFES), which contributes to over 18% of the firm’s total revenue
• Participated in a warehouse automation initiative, leading a team to integrate enterprise resource planning (ERP) and warehouse management systems (WMS) systems with an automated, robotic induction and order picking solution which increases the firm’s capacity to fulfill customer orders

Started a mobile device software design firm, and successfully designed, developed, marketed, and sold four major releases of a commercial software product for the Apple iPhone and iPod touch in 66 countries, collecting revenue from 23 agents in 12 currencies.  Software product is a peer-to-peer iPhone entertainment application which implements Bluetooth connectivity, peer-to-peer voice chat, motion detection, and Facebook and Twitter social networking integration.  Invest 7% of profits into microloans around the world through Kiva.org.

Key Achievements:

• Entire Project Team was presented a President’s Award, the Highest Honor at Abbott Laboratories – The first time in the history of the Abbott organization Information Technology earned this distinction
• Service Management strategy development including a standard service catalog, and harmonizing Service Level, Configuration, Incident, and Change Management technology tools and high-level processes
• Developed standard performance metrics, and regional reporting standards for Western Europe and Canada
• Developed and Implemented a strategy to consolidate disparate Western European service desk technology implementations into a central system located in Germany, reaping operational efficiencies and cost savings
• Strategy development, vendor management, contract negotiation, and relationship management responsibility for Service Management software vendor (Axios Systems) and Service Management outsourcing services provider (Capgemini) for Western Europe and Canada region
• Responsible for program budget and leading local, international, multi-cultural, regional program managers
• Report status to executive steering committee comprised of international, regional IT executives
• Involved in Server Management, Virtualization, Server Consolidation, Desktop Management, Collaboration and Communication, Virus Management, and Voice Over IP (VOIP) Divisional IT Strategy Development
• Involved in Long-Range Planning and Projected LRP Budget Development
• Performed Total Cost of Ownership (TCO) Analysis and Determining Incremental Cost Comparisons of Software, Hardware, and IT Services

While pursuing MBA studies part-time, Sought out opportunity to implement IBM Websphere portal enterprise-wide, and challenged to build a brand new application development team from scratch. Created IT department budget, application development and system development lifecycle strategy. Introduced project and portfolio management methodologies. Developed departmental performance metrics and managed vendor relationships. 

Key Projects & Achievements:

• Selected by CIO to transform and align IT organization using COBIT (Control Objectives for Information and Related Technology) and ITIL (Information Technology Infrastructure Library) best practices
• Became recognized as a vital, highly organized resource, proving the business value of the IT organization
• Reduced need for additional staffing to implement projects in the IT portfolio by engaging on-demand resources as needed; profit and loss responsibility; Budget and direct report responsibility; vendor management; Mentored and developed staff
• Improved capability to accurately project budgets and performance with best-practice methodologies; ushered in system development lifecycle (SDLC) and release & delivery management methodologies

While pursuing MBA studies part-time, was tapped to manage eCommerce and portal projects from initial planning through implementation. Oversaw project teams and project budgets.  Reported to executive management and steering committee.

Key Projects & Achievements:

• Planned and executed one of the company’s largest strategic projects that brought in over 65% of company revenue, grossing $4-5 million daily:
  • Deployed a new, custom-developed B2B eCommerce site for Boise Office Solutions to sell products using a new platform while simultaneously merging and re-branding with OfficeMax
  • Coordinated over 35 FT resources from cross-functional areas such as business analysis, marketing, customer service, software development and application support to deliver a world-class eCommerce site on time and within budget; implemented software development outsourcing strategy
• Post merger, led selection of a common eCommerce platform to serve both B2B customers of Boise Office and the B2C customers of OfficeMax that:
  • Seamlessly integrated IT resources of both companies and their respective technology investments
  • Reduced development costs, testing time and manpower needed to create customized platforms
  • Eliminated the need for an eCommerce custom development department while contributing to revenue growth and increasing profit margins
• Improved productivity, centralized information and eliminated numerous disparate systems and portals by implementing new IBM Websphere portal.

Brought large-scale IT consulting experience and project/software development methodology to smaller boutique firm.  Developed and negotiated contracts, provided professional services on key engagements, and brought in a significant amount of new business.  Responsible for consultant recruiting, on-boarding, performance reviews, mentoring, and career development as well as client project status reporting, client pursuits, proposals, presentations, and engagement management.

Key Projects and Achievements:

Originally started with a firm that was later acquired.  Provided business and technology consulting services, and oversaw a team of consultants working in disparate locations on diverse projects.  Managed change initiatives during acquisition.  Direct reporting responsibility of 10 direct reports.  Responsible for consultant recruiting, on-boarding, performance reviews, mentoring, and career development as well as client project status reporting, client pursuits, proposals, presentations, and engagement management.

Key Projects & Achievements:

• Developed and launched a state-of-the-art customer-facing, self-service annuity management website for Zurich Kemper using Java that streamlined customer service operations.
• Recognized as a subject matter expert on newly emerging technologies such as Internet technology, Application Servers and Java; developing and delivering training that:
  • Brought consulting force up to speed with new technologies, creating highly billable human capital
  • Increased consulting utilization, landing new business account with Walgreen’s for Java implementation
  • Helped to create a consulting workforce that became a catalyst for future acquisition by Whittman-Hart, as well as a Internet-technology-focused consulting practice
• Published the book “Professional Java Server Programming” for the Wrox Press with a focus on enterprise-class Java application development in 1999

Hired on as business analyst to develop a hedge fund management software application. Rapidly promoted to project manager, handling diverse initiatives with travel to the UK.  Budget responsibility.  Vendor management responsibility.

Key Projects & Achievements:

• Created a customer information portal to deliver trade position and market information worldwide that became a premier differentiator for the firm, and later led to firm’s segue into Internet information delivery.
• Implemented a customer relationship management (CRM) initiative that was adopted worldwide.
• Developed a decision support tool to gauge key metrics that led to an 80% increase in profitability in following year; increasing the company’s value for a subsequent acquisition. 
• Presented strategy and recommendations to Cargill executive management.

Originally recruited to provide 3^rd level application and systems support for a title and escrow system, working on the Service Desk. Worked with application team to resolve defects and resolve issues. Later promoted to project leadership role to consolidate multiple satellite office systems into centralized regional systems, reducing maintenance costs, headcount, and excess infrastructure.