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Summary

I’ve worked in I.T. for over 13 years, most recently as an independent consultant. My range of expertise includes technical support of desktop and server hardware, peripherals, and smartphones as well as a multitude of applications. I also have experience with major projects assuming both project lead and project team member positions.  In addition to my technical repertoire, I convey a competitive, enthusiastic attitude toward problem solving, an aptitude for quick learning, and the ability to express ideas in both technical jargon and layman’s terms, which is an invaluable trait in today’s market. When it comes to I.T., there are plenty of people out there that possess these skills individually but not everyone can be the total package the job requires and that’s where I come in.

Work History

Marctagon Technologies

Jersey City, NJ, United States
Nov 2008 - Present
Information Technology Consultant 

 

·        Plan and configure home office DSL and Cable internet networks

·        Configure new PCs, both desktop and laptop, as well as install peripherals

and applications

·        Evaluate and troubleshoot hardware and software issues via phone, e-mail

and in-person

·        Inspect computers for viruses and spyware and taking the appropriate steps

necessary to rectify any issues that arise

·        Conduct mass file backups and disaster recovery operations

 

Mitchell Madison Group

New York, NY, United States
Feb 2007 - Mar 2008
Senior Desktop Support Analyst 

·        Headed group projects, devising and following through with project plans,

and delegated activities to the Help Desk

·        Created, modified, and maintained Active Directory domain accounts

·        Conducted server backups (using MS Backup) on a daily basis while functioning as a liaison with Iron Mountain for offsite storage

·        Provided technical support and troubleshooting assistance for company laptops and peripheral hardware

·        Portrayed the role of contact with Xerox, Dell, CDW and all our other service contractors

for supplies, repairs and troubleshooting needs

·        Recommended quarterly budget changes as necessary to I.T. manager based on inventory and usage of I.T. finances

·        Kept inventory and detailed records of all I.T. hardware

Random House, Inc.

New York, NY, United States
Jan 2000 - Feb 2007
Desktop Support Analyst 

·        Participated in department wide as well as companywide projects as a technical

member and/or  advisor

·        Trained and supervised clients and employees in Windows OS, Palm OS, and troubleshooting as well as applications and procedures

·        Provided Level I/II/III dial-up Access and VPN support and administered RADIUS servers on the back end

·        Created and regulated IDs, passwords and privileges for the Win2000 Active Directory

and dial-up/VPN access to  network

·        Administered Novell user IDs, rights and privileges using Netware Administrator and ConsoleOne

·        Assisted analysts and clients with networking problems, such as bad ports, cable

patching, and desktop related network issues

·        Aided clients with desktop, laptop and PDA problems via phone, e-mail, and in person

in Windows 95, 98, NT/2000 and XP environments 

Custom

IMPORTANT PROJECTS

 

 

·        Served as team lead in a company wide deployment of Cisco VPN software

·        Conducted system-wide remote software installs via Group Policy

·        Assumed role of project lead in adding all users to Active Directory domain and configuring back end  server for its necessary role as the central server         

·        Spearheaded the desktop portion of a 100-person group migration of users from Novell Netware to Windows Active Directory, acting in conjunction with the network and email support groups in converting workstations, testing applications, and hardware roll out

·        Took part in 2400 user upgrade from Windows 2000 Professional to Windows XP via Norton Ghost images

·        Played a crucial role in project to merge both the arvato and Random House IT departments acting as liaison between the 2 departments, as well as participating in the helpdesk cutover, the desktop tech merge and the migration of the remote access servers

·        Acted as project leader of a team of 8 technicians for a project to revamp and redesign current Remedy tracking structure

·        Provided creative input and implementation testing in the project to create, customize and simplify a Remedy web form for user ID creations, phasing out the Outlook User ID Request form

·        Participated in group project to upgrade a client company to Windows 2000 from NT4 on both the server and workstation level 

 

Education

Polytechnic Institute of NYU

NY, United States
Sep 1996 - Dec 2002
Bachelor of Science, Computer Science

Skills

Hardware

(Intermediate)
10+ Years Experience, (Currently in use)
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Laptops, Desktops, Printers (Local and Network), Smartphones, Tablet PCs, Webcams, Projectors and Scanners 

Operating Systems

(Intermediate)
10+ Years Experience, (Currently in use)
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Microsoft Windows 95/98/NT4/2000/XP/Vista/7, Microsoft Windows Server NT4/2000/2003, Blackberry OS, Android OS, and iOS 

Software

(Intermediate)
10+ Years Experience, (Currently in use)
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Microsoft Office/Outlook 97/2000/2002/2007/2010, Remedy Ticketing System, AdventNET ServiceDesk Plus, LogMeIn IT Reach and Rescue, VMWare, Norton Antivirus, McAfee Antivirus, Internet Explorer, Firefox, Google Chrome, Safari, Microsoft Backup

Certifications

MCSA, Windows Server 2000

(Microsoft)
Aug 2003 - Has no expiration

Interests

National Society of Black Engineers

Omega Phi Alpha Fraternity

iMentor

New York Cares

2011 ING  NYC Marathon Finisher