VisualCV

ERP (Integrated Operations Software) evaluation, selection, contract negotiation and implementation.

• 50% reduction in annual operating expenses for ERP

As the 1st CIO for the 3rd largest YMCA in the USA, I brought a 25+ year track record of success to focus on taking this association to a higher level of performance with respect to core business systems automation and 21st Century relevance to its members and communities. Focused on aligning the use of information & telecommunications technologies to improve business and reduce costs.

• Partnered with Operations to launch association-wide new Membership & Program system
• Re-aligned Financial Development systems and recordkeeping
• Implemented automated Time & Attendance for the 5000+ employees (manual process prior)
• Successfully automated background checking saving $100,000 in the first year alone
• Built a high-performing team via coaching, mentoring, and aligning business with mission
• Rescued telecommunications from a failed vendor impacting 21 centers
• Introduced new fiscal disciplines within technology & telecommunications - $3+million budget

Provide expert leadership in technology solutions, from 20th to 21st Century, for the YMCA of the USA, local YMCA current and future users, and policy volunteers throughout the movement. National advocate to foster awareness and appropriate use of IT and new technologies to improve business and reduce costs.

• Successfully negotiated 6-year $10+million Telecommunications agreement with MCIWorldcom
• Successfully co-negotiated 6-year $300 million North American outsourcing agreement
• Secured $3M 5-year telecomm Charity Settlement from MCI.
• Computerworld/Smithsonian Laureate for visionary use of Information Technology
• Keynote speaker at numerous local and national conferences and events.
• Consulted internationally for YMCAs in Uruguay, Mexico and Jerusalem

Responsible for the strategic direction of $35M Association‟s overall information resources including telecommunications and branch automation. Provided leadership and built strong relationships with key Executives, Board Members and key staff to ensure alignment of applied technology and overall business success -- resulting in higher customer retention and lower operating costs.

• Introduced & effected successful, comprehensive organizational change via technology.
• Developed 5-year multi-million $ Technology Master Plan; secured Board of Director approval.
• Initiated, developed, and nurtured significant global & local relationships with Hewlett-Packard, Pacific Bell Network Integration, Pacific Bell, Vanstar, and others..
• Increased communication effectiveness & efficiency via corporate-wide robust electronic messaging.