VisualCV

Managed a cross-functional development team and defined user requirements for consumer web applications.

Notable Achievements:

• Led the cross-functional team through a major overhaul of core product features and a redesign of the user interface, delivering the finished product on time and increasing overall user engagement by 14 percent.
• Championed and launched four independent consumer web applications: Fuser.com, Fuser for MySpace, Fuser for Facebook, and the Fuser widget.
• Delivered five major Fuser.com releases on time and with increased user engagement and satisfaction.
• Spearheaded the creation of a unique gaming platform built on top of a communication interface to increase user interaction and time on site.

Key Responsibilities:

• Create and execute the product roadmap and software release strategy.
• Lead a 15-20 member cross-functional development team using the agile scrum methodology. Manage all aspects of the product backlog, user story estimation, sprint planning, burn-down charts, and daily stand-ups, using both manual and automated methods.
• Work closely with the management team to develop business development strategies for strategic partnerships and venture capital funding.
• Collaborate with the user experience team, acting as the voice-of-the-customer for product design decisions, contributing to design reviews, and assisting with black-box usability testing.
• Produce wireframe designs that include user interaction and user experience notation, as well as low- and high-resolution comps for review with the cross-functional development team.
• Perform user acceptance testing on all new features, adhering to clear and measurable release criteria.
• Partner with product marketing to implement marketing opportunities across the Fuser product portfolio, including brand recognition, messaging, Internet marketing (viral and traditional), revenue opportunities, and go-to-market strategies. Serve as advisor on social media trends and related technologies.
• Lead user support by collecting, filtering, analyzing, and responding to customer support requests. Hold weekly meetings to review customer needs and pain-points.
• Write and produce screencasts to introduce and teach product features.
• Actively blog about software development methodologies and new product features, acting as an evangelist for Fuser.
• Attend conferences and local technology gatherings to stay informed of industry trends.

Led the core strategy and development of enterprise-level add-on products for the Eclipse Distribution Management System, accounting for one-third of the overall company revenue.

Notable Achievements:

• Created the team strategy, mission, and priorities for a product line with yearly revenue of $2.7 million.
• Facilitated contract negotiations for the integration of third-party products, including a $250K integration of a core printing engine and forms development package to replace existing software.
• Managed product line and P&L of over 24 companion add-on products
• Championed one of the most successful companion products, a mobile sales force automation platform, in company history from idea to launch

Key Responsibilities:

• Managed the software release strategy for the company's core offering, including the green-light process and roadmap.
• Managed the end-to-end customer experience through release criteria and voice-of-the-customer sessions.
• Acted as the voice-of-the-customer internally, understanding customers' needs, writing software requirements, and prioritizing work.
• Worked closely with customers to gather use cases and develop requirements documents for new products and enhancements to existing products.
• Made day-to-day product design decisions and performed user acceptance testing on all features.
• Created go-to-market strategies, including market and financial analysis for the release of new products.
• Attended multiple distribution and software industry conferences.
• Built and maintained relationships with third-party vendors.
• Oversaw project management of new offerings, communicating to stakeholders and managing customer expectations.
• Managed internal and external communication related to product initiatives, including the planning and production of a bi-monthlycompany podcast.
• Led product development teams using waterfall and agile software development methodologies.

Recruited from the distribution industry to provide professional services for the Eclipse Distribution Management System, including training for enterprise-level customers before and after go-live. Traveled to customer sites during go-live for one-on-one and classroom instruction.

• Provided web-based and on-site training for an ERP distribution system and companion products.
• Provided technical, implementation, and quality assurance support for companion products.
• Designed and maintained training materials for 20+ add-on products (e.g., credit card processing, document imaging, web commerce, mobile PDAs, CRM, and signature capture).

Drove technology strategy for a wholesale distribution supply house. Implemented a state-of-the-art ERP distribution system and led the company through its first online retail presence. Served as technology advisor for the management team.

• Maintained an ERP distribution system for a 55-employee, multi-site company by implementing technology solutions, responding to technical support issues, designing custom reports, developing software training, and installing and upgrading hardware.
• Trained employees on running the ERP system, operating systems, and sales force automation for windows-based laptops and Palm® devices.
• Initiated an online shopping e-commerce solution.
• Worked closely with the advertising and marketing team, designing a 350-page catalog, a monthly flyer, and e-commerce solutions.