VisualCV

Brought on board to manage existing projects and assist in new client acquisition activities, with an emphasis on convincing clients through clear, non-technical communications. Supervise team of 4 web developers, 3 Ruby on Rails developers, 2 graphic designers, 2 QA engineers, and content writer. Address top-down issues with owners. Manage key aspects of client projects, including scoping and scheduling, task prioritization, and budget management.

Co-founded company with CEO, CTO, and Head of Product Management to create the world’s 1st pervasive online automotive lending solution. Presented product demos as part of pitch to leaders within investor and customer companies, bringing prospects through the entire application process. Supervised cross-functional team of 7 and oversaw product management, graphic design, quality assurance, and client management functions. Worked with client-side project managers and product managers to review development work and prioritize tasks.

Key contributions and achievements:

• Led web development team to build and launch 1st-of-its-kind lending solution for auto loans with limited resources, attracting buy-in from industry-leading companies such as eBay.
• Captured Mitsubishi Motors and Thrifty Auto Sales accounts, convincing clients of validity for brand-new concept through demos and communications with executive-level personnel.
• Established the company’s corporate web presence, created marketing materials, and provided clear explanations for the Fidex business model. Set direction for user experience, interaction, and visual design, using focus group data to customize product to clients’ needs. 

Transitioned following IAC’s purchase of Ask Jeeves to launch Application Support Group within the Information Systems department.

As Manager of Information Systems, directed all sales, ad operations, and billing systems used by several IAC web properties, including Ask.com, Evite, City Search, Match.com, and Excite, creating and supervising Application Support team of 8. As Project Manager, hired by Ask Jeeves’ VP of Information Systems to implement CRM system and establish workflow, policies, and procedures for Sales, Operations, and Accounts departments.

Key contributions and achievements:

• Provided comprehensive information on using sales tracking tool, creating user manuals, workflow procedures, and best practices for the Sales, Operations, and Accounting departments.
  Conducted a national training program and developed training materials for the abovementioned departments, equipping them with the knowledge and strategies to succeed in sales-related endeavors.
• Directed over 3,000 technical support tasks for multiple areas, including application design, implementation, testing, operations, and maintenance; implemented Service-Level Agreements and escalation procedures for internal teams and external customers, including Google, LookSmart, and DoubleClick.
• Reduced billing cycle time from 10+ days to 8 hours and DSO from 90+ days to 30 for Ask Jeeves through automation of monthly billing process from integration of firm’s CRM with Oracle Financials. Oversaw program to deploy CRM system used by Ask.com to integrate contact, order, inventory, and billing management systems.
• Received 1st award given by the company for outstanding performance (one of only 3 recipients) in 2003.

Co-launched company and directed implementation of back-office systems, policies, and procedures. Scrutinized sales team’s performance from several angles and evaluated data to improve performance.

Key contributions and achievements:

• Implemented corporate Intranet used by over 130 employees for a myriad of tasks, including document sharing, collaboration, reporting, scheduling, and management approval workflow.
• Designed, developed, and deployed custom reports with the Business Development team and sales force in order to identify areas for team performance improvement.