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• Develop extreme attention to detail in maintaining databases to track participants

• Collaborate with agencies and other entities to achieve program goals and objectives

• Compile and organize data for programmatic, statistical and financial reports

• Coordinate and assist in training sessions, workshops and special events

• Design forms, brochures and flyers detailing program activities for recruitment purposes

• Perform resume and interview critique services at various career and job assistance fairs

• Further develop partnerships with local agencies to maintain a strong relationship

• Counsel over 15 new and returning clients weekly on desired program training track   

• Greets and welcomes students, faculty, International University guests, and other clients in a professional and business office setting to ensure guests are helped in a timely manner.

• Provide IES clients with appropriate telephone and in-person customer service by problem solving or answering general questions in regards to multiple IES departments including Open University.

• Attend weekly staff meetings to report on customer service telephone and in-person log and analyze changes according to the academic year and trends.

• Assist in preparing hard and soft copy personnel folders for multiple IES departments.

• Coordinate scheduling appointments for IES Utility Cart and Conference Room for staff.

• Maintain cleanliness and professional appearance of IES main lobby and reception area, as well as other facilities located throughout the IES Central Administration offices.

 

Skills: Microsoft Word, Excel; Plone; Adobe Acrobat, Reader; Mac OSX, Windows 98/00/XP/Vista; Internet Explorer, Mozilla Firefox.

• Maintained, reconciled and updated Center's Foundation account with monthly summaries from the University Research Foundation

• Monitored and processed general and travel requisitions through the University Research Foundation

• Connected with students and staff on monthly basis to ensure hours and absences are submitted properly

• Correspond with contacts in SJSU HR and Research Foundation in regards to Center's personnel and budgets

• Provided appointment and recruitment forms and information to new students or employee staff

• Collaborated with staff to maintain and track quarterly evaluation reports

• Scheduled meetings, appointments and room reservations for staff using Lotus Notes

• Offered additional help to staff on various projects from filming and editing to front desk support

• Organized and maintained office supplies

 

Skills: Microsoft Word, Excel, Powerpoint; LotusNotes; WebCMS; Symplicity; Mac OSX, Windows 98/00/XP/Vista; Internet Explorer, Mozilla Firefox.

• Assisted in planning and promoting CCLL Provost Awards recognizing students and faculty for their service-learning excellence

• Formulated memos to faculty and staff  in appreciation for contribution to Carnegie Foundation Application

• Collaborated with director, associate director and associate dean to produce SJSU’s application to be classified as a civic engagement university through the Carnegie Foundation for the Advancement in teaching (awarded in 2008)
  

• Surveyed over 30 Silicon Valley organizations about their experience with SJSU students in preparation for SJSU's Carnegie Foundation Application

• Updated community and campus partnership information on Center's Web site using WebCMS.

• Facilitated over 15 45-minute orientation sessions to incoming freshmen about the Center’s services and affiliated programs

• Served as Center's representative during freshmen orientation Resource Fair with over 100 freshmen in attendance

• Helped proof and create guide for Community Connections Fair 2008 where over 30 organizations set-up on campus to meet with students during the beginning of Fall 2008

 

Skills: Microsoft Word, Excel, Powerpoint; LotusNotes; WebCMS; PageMaker; FileMaker Pro; Mac OSX, Windows 98/00/XP/Vista; Internet Explorer; Mozilla Firefox.

• Met with the Kids' Community Director on a weekly basis to assess Sunday events

• Worked with each KC Director to implement new procedures and inform church families

• Directed KC operations for several weeks due to multiple changes in leadership

• Managed and conducted scheduling and training sessions for volunteers and staff in accordance with state childcare guidelines for Sunday school children

• Served as liaison between church members and Kids' Community staff on Sunday mornings to answer questions and provide aid when needed in a classroom or to solve an issue

• Supervisedchildcare employees, six or more, during church events.Served as point-personto solve issues or problems and collected time sheets to be signed byKids' Community director

• Obtained and organized weekly childcare materials by collecting craft materials to provide to Sunday morning teachers for their lesson

• Collaborated with staff members to create Kids' Community Online Scheduler manual consisting of step-by-step instructions to new program

• Recruited potential volunteers for Sunday morning childcare and teaching

• Communicated with SJSU Student Union staff to ensure facilities were maintained