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Summary

Targeted and skilled professional, has over 20 years in the Hospitality and Gastronomy industries. Proven background covers experience in hotel management, food and beverage direction, staff development and coordination, operations, vendors and client relations. Efficient to work with refined clientele. Strong knowledge of finances and accounting. Determined to achieve operational and financial goals. Developed highly motivated work teams. Designed and operated new and successful restaurant concepts, expert in cost and expenses control and reduction, quality assurance, special events coordination and sanitary fulfillment.

HIGHLIGHTS AND QUALIFICATIONS

= Methodical approach to planning and organizing
= High integrity, diligent and conscientious, reliable and dependable
= Excellent interpersonal skills, coach, good communicator, high integrity adaptable and flexible
= Tactical, strategic and proactive, identifies and develops opportunities
= Task-oriented, commercially experienced
= High integrity and honesty, ethical, morally and socially aware
= Energetic and positive outlook, which often inspires others

 

= Facility management
= Multi-unit operation direction
= Project development
= Purchasing skills
= Sales / market analysis
= Cost and expenses control
= Decision taker
= Customer relations and satisfaction
= Excellent communication skills
= Team building and staff retention
= Operation strategies
= Contracts negotiation
= Restaurant design
= Financial projections
= Quality assurance

 

Work History

Bahia Hotel

Cabos, Mexico
2007 - 2009
General Manager 

Held full P&L responsibility as a General Manager, and took over with new property ownership. Directly supervised Sales and Marketing, Accounting, Guest Services, Maintenance, Front Desk, Housekeeping, Human Capital and Loss Prevention for this 96 rooms Hotel with a European plan.

+    Succeeded in e-commerce strategies, increasing occupancy levels in 38% and ADR in 16 dollars.

+    Developed business strategies with local partners to increase guest satisfaction and profitability.

+    Conceptualized a 13 million dollars full renovation with a boutique luxury approach.

+    Assigned for a soft ownership complicated transition.

+    Implemented high end operational procedures and accomplished a well structured set of manuals.

+    Designed facilities from a distressed property to a luxury fashionable hotel.

+    Actively participated on business plans, budgets, projections and critical paths.

 

 

Dreams Hotel All Suites & Spa Resort Los Cabos

Cabos, Mexico
2006 - 2007
Director of Food and Beverage 

Directed the daily operations, administration and financials of the food and beverage department, consisted in 13 outlets, including 5 fine dinning restaurants, 6 bars, luxury catering service and suite service for this 308 suites beachfront resort in All Inclusive and European plans, with a 170 people staff.

+    Reduced beverages cost 6% versus projections by performing successful menu engineering.

+    Recommended and implemented initiatives for corporate purchasing, saving costs in 7.5%.

+    Orchestrated recipe/menu engineering based on preferences and seasonal considerations.

+    Achieved multi-units budgetary projections by restructuring staffing, activities and expenses.

+    Increased service quality and customer loyalty through better, more knowledgeable staff.

+    Earned a tequila award granted to only few properties in this destination.

 

Reef Club Cozumel Beach & Dive Resort

Cozumel, Mexico
2004 - 2005
Director of Food and Beverage 

Responsible for daily activities in the food and beverage department of this 306 room Caribbean beachside resort consisted in 13 themed outlets, in charge of a highly motivated 110 people staff.

+    Identified potential recipes and vendors standardization, obtaining a cost reduction of 16%.

+    Extensive profit/loss implementation of labor cost controls, saving 22%.

+    Recognized as the person who cultivated long term, stable staff with team-player philosophies.

+    Implemented a coaching method that allowed employees to perform high standards.

 

 

Education

Colegio Superior de Gastronomia

Mexico City, Mexico, Mexico
1996 - 2000
Bachelor's Dedgree in Gastronomy and Restaurant Management, Gastronomy and Hospitality

Skills

Staff Management and Supervision (170 persons team)

(Rockstar)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_5

Control and Costs Reduction

(Rockstar)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_5

Quality assurance

(Rockstar)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_5

Clients and Suppliers Re

(Rockstar)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_5

Budgets, P&L and Inventories Management

(Expert)
7-9 Years Experience, (Last Used <1 year ago)
Skillometer_4

Special Events Coordination (more than 1000)

(Rockstar)
7-9 Years Experience, (Last Used <1 year ago)
Skillometer_5

Revenue Generation

(Rockstar)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_5

Prices and Contracts Negotiation

(Rockstar)
5-6 Years Experience, (Last Used <1 year ago)
Skillometer_5

Sanitary and Regulatory fulfillment

(Rockstar)
7-9 Years Experience, (Last Used <1 year ago)
Skillometer_5

Planning of the Operating Strategies

(Rockstar)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_5

Sales and Marketing

(Rockstar)
7-9 Years Experience, (Last Used <1 year ago)
Skillometer_5

Kitchen and Restaurants Design

(Rockstar)
7-9 Years Experience, (Last Used <1 year ago)
Skillometer_5

5 Languages

(Expert)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_4

Spanish (Native)

English (100%)

French (70%)

Hebrew (80%)

Yiddish (80%)

Food Chemistry

(Expert)
3-4 Years Experience, (Last Used <1 year ago)
Skillometer_4

Food Microbiology

(Expert)
5-6 Years Experience, (Last Used <1 year ago)
Skillometer_4

Coaching Tools

(Rockstar)
10+ Years Experience, (Last Used <1 year ago)
Skillometer_5

Developed various highly motivated and result oriented teams.

CPR and Hurricane Protection

(Expert)
5-6 Years Experience, (Last Used <1 year ago)
Skillometer_4

Provided by the California Red Cross