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References

Tony Scragg

(Superior)
Chairman of the Board Callscan/Perimeter Technology

“I hired John to build a subsidiary of our firm in the U.S.  He did an exemplary job of this, identifying the needs of the U.S. customer and being instrumental in guiding the parent company in developing world class software”

Deon Appelgryn

(Professional)
CEO SG Solutions

“My colleagues and I were impressed with John’s business sense as well as his practical yet creative approach to any number of challenges we faced together.  In each and every situation he found a creative and innovative solution and moved us on to the next opportunity.”

Tony Compton

(Professional)
Director IQPC

“John Kaiser is a strategic leader and well-respected Marketing expert within the Customer Relationship Management industry. On numerous occasions, I have asked John to deliver thought-provoking, timely and innovative information on current business trends and CRM opportunities to diverse, senior-executive audiences. John surpasses many of his contemporaries in terms of technical knowledge, Marketing acumen and Management skills. Time and again, John's abilities have traditionally enabled his firms to gain market share, increase revenues and demonstrate growth. As a result of solid team leadership, those in his employ have benefited from his experience while corporate stakeholders enjoy the return on investing in his career.”

Mark Myette

(Subordinate)
Director Dictaphone Corporation

“John was a pleasure to work for...after all, who else better than someone who was one reason why Dictaphone's Communications Recording Solutions (CRS) division was sold to a competitor! In his role he helped elevate Dictaphone CRS' presence in the market place. He elevated the brand so the only way our competitor could beat us was to acquire us”

Dale Pacetti

(Subordinate)
Sales Director NICE Systems

“John is unusually gifted and knowledgeable in all areas of the contact center business, and is equally adept at managing sales, marketing, channels, alliances and product development. I had the pleasure to work with him first as a technology partner (he was at Teknekron and I was with Lucent/ATT) and then as my boss for 2 years at NICE. At NICE he worked passionately to ensure the success of key partnerships and product/marketing launches and was always available to anyone within the company who needed his expertise. He faced even the most daunting tasks with optimism and the utmost of professionalism. I suppose at the end of the day the thing that really sets John apart is that he really cares--about the professionalism of his work and, most importantly, about the people he works with!”

Interview on CNBC Taskforce

Interview on CNBC

Speaking at Asia Conference

JK at Frost Malaysia

Selected Publications

Summary

Technology Marketing ~ Product Management ~ Business Development 

Award winning, seasoned Executive with experience in marketing telecommunications, contact centers, and enterprise software technologies. Demonstrated leader with the ability to direct overall marketing strategies and direction.  Adept at solving real business problems, negotiating business opportunities, and implementing innovative solutions.  Proven success in product development and marketing.  Strong product management and technical skills. Background in initial public offerings (IPO), acquisitions, and leveraged buyouts (LBO).  Highly rated industry speaker and experienced company spokesperson.  Interviewed on CNBC Taskforce

  •       Innovative Strategies
  •       Spokesperson
  •       Senior Executive                                 
  •       Negotiations
  •       Client Relations
  •       Product Development                 
  •       Telecommunications
  •       Market Research
  •       Analyst Relations

Career Accomplishments

Trend Consulting Group

  • Developed and established a marketing services consultancy for technology organizations
  • Assisted both large and small organizations to increase revenues and market share
  • Combined deep industry knowledge with practical solutions to marketng challenges

NICE Systems, Inc.

 

  • Increased revenues 28% through sales efforts with Avaya.
  • Yielded several new products by leading joint product development efforts with Avaya.
  • Aligned marketing efforts worldwide by creating a global forum.
  • Unified NICE’s communications across various business units and communicated its value proposition by leading a major rebranding effort.

 

Dictaphone Corporation

 

  • Developed and executed strategy for the Communications Recording Solutions (CRS) division to re-enter the contact center market after two previously failed attempts.
  • Received the Product of the Year Award from Customer Inter@ctions Solutions magazine in 2004 and Internet Telephone magazine in 2004 and 2005.
  • Participated in the sale of the CRS division to NICE systems and managed the transitional activities.

 

 

Verint Systems, Inc.

 

  • Completed overhaul of corporate messaging and image by managing corporate name change and rebranding prior to NASDAQ IPO.
  • Presented all business units as a single entity by developing new messaging and a new marketing strategy.

 

 etalk Corporation

 

  • Grew product revenues 100% in one year by managing vertically integrated business unit.
  • Closed numerous $1+ million national accounts by directing sales support efforts.

 

Perimeter Technology, Inc.

 

  • Produced an Automatic Call Distribution Management Information System and a Workforce Management product yielding $3.2 million in revenue in first year.
  • Recruited to establish U.S. subsidiary and grew company from start to $10 million in revenue in four years; achieved profitability in three years of operation.
  • Achieved $2 million savings in outside purchases in first two years by directing acquisition activities with software component supplier.
  • Permeated Canadian market, creating $625,000 in revenue in first two years.

 

 

 

Work History

Trend Consulting Group

Mastic Beach, NY, United States
2008 - Present
Principal 

TREND CONSULTING GROUP, Mastic Beach, NY                                            2008 - Present

Trend Consulting is a consulting services firm specializing in advising and assisting manufacturers, distributors, service providers and software developers in the telecommunications, contact center, CRM, and related technology markets.                                                                                                                               

 

Representative client engagements:

 

  • Strategic review of product line content, positioning, go to market strategy and marketing messages for a leading SaaS supplier in the contact center market. Recommendations adopted as a total re-branding and product line re-positioning. 
  • Development of a strategic partner program and implementation of a supporting CRM system for a call center membership organization. Partner program activity experienced a major increase based on this work. 
  • Creation of a U.S. channel and distribution plan including training and channel collateral for a software development organization. 
  • Research and development of a go to market strategy and tactical plan for a management tools vendor seeking to enter the contact center market.

 

 

 

NICE Systems, Inc.

Rutherford, , NJ, United States
2005 - 2008
Vice President Contact Center & Enterprise Markets 

NICE Systems is the world’s leader in providing solutions for the capture, storage, retrieval and analysis of customer interactions for contact centers.  In 2007, NICE Systems, Inc .revenues were $500+ million.

 

 

  • Directed corporate product marketing, marketing communications, and product management teams.
  • Responsible for a 28% compound annual growth rate (CAGR) and over $60 million annually by managing the company’s global relationship with Avaya.
  • Participated in several company acquisitions and integrations.
  • Represented the company as spokesman with trade analysts and editors.
  • Developed and executed marketing strategies and positioning for the division.

 

Dictaphone Corporation

Stratford, CT, United States
2003 - 2005
Vice President Global Marketing 

The Communications Recording Solutions division of Dictaphone Corporation is a $70 million unit that specializes in developing and selling voice processing hardware and software for contact centers, public safety, and financial services.

 

 

  • Introduced new Workforce Relationship Management solutions through directing product management and marketing, representing a new paradigm.
  • Identified product shortcomings, original equipment manufacturer (OEM) solutions and agreements, and secured purchase options with key partners.
  • Created advertising, public relations, and analyst relations programs in three vertical markets, including traditional print, on-line media, and web seminars.
  • Globalized marketing efforts across national and international business units.

Verint Systems Inc.

Woodbury, NY, United States
2000 - 2003
Sr. Vice President Global Marketing & Business Development 

Verint Systems, Inc. is a top 30 U.S. enterprise software company that specializes in solutions for contact centers, video security, and communications interception.

 

 

  • Directed contact center’s overall marketing and product direction, including communications and programs, corporate image, and press relations.
  • Established corporate branding guidelines and identity.
  • Grew product offerings and technology by directing product management teams and working closely with product development.
  • Authored all major press releases and collaborated with senior management on financial conference calls.

 

etalk Corporation

Irving, TX, United States
1994 - 2000
General Manager & Vice President Marketing 

etalk Corporation is a $60 million software development and marketing leader in management tools for call centers.

 

 

  • Managed overall marketing direction, programs, corporate imaging, press, and analyst relations.
  • Served as company spokesperson and speaker at industry conferences and educational seminars.
  • Established and maintained strategic relationships, contracts, and negotiated license agreements.
  • Developed and produced innovative new products and technology applications.
  • Evaluated acquisition candidates from a technology and business standpoint.

 

KME, Inc

Amherst, NH, United States
1991 - 1994
Principal 

KME Inc. is a consulting firm that provides clients with information technology solutions including computer-telephone integration, automatic call distribution, and contact centers.

 

 

  • Developed product specifications, market entry and strategic plans for new and existing products and services.
  • Conducted client engagements on numerous marketing topics including: Strategic Planning and Organizational Development, Market Research and Analysis, Product/Service Marketing and Promotion, Marketing Communications, and Opportunity Identification and Evaluation.
  • Created, promoted, and delivered seminars on the Call Center market and technologies.

Perimeter Technology

Nashua, NH, United States
President 

Perimeter Technology, Inc. is an innovative software development company providing communication solutions to call centers worldwide.

 

 

  • Established strategic marketing, development, and distribution agreements with Northern Telecom and Regional Bell Operating companies.
  • Negotiated and established product distribution in multiple telecommunication companies including seven Regional Bell Operating Companies, GTE, and other independent companies.
  • Created joint venture company with Northern Telecom resulting in revenues in excess of  $35 Million.
  • Lead new product launch into European markets by serving as Global Marketing Vice President.
  • Created strategic plan for future growth and structure of the Callscan Group.

 

Summa Four, Inc.

Manchester, NH, United States
1983 - 1986
Director of Marketing 

NEC Telephones

Melville, NY, United States
1978 - 1983
Marketing Manager