VisualCV

• Collaborate with marketers in other internal site groups to encourage regular cross-promotion
• Increase brand awareness through strategic partnerships with bloggers, external events and websites
• Represent the "social networking" side of the company's offerings in multiple-site partnership negotiations
• Manage paid campaigns, including updating site promotional copy, setting up vendor user accounts
• Educate fellow marketers on the use of social tools in a meaningful way for the organization

• Moderate site content on a real-time basis, including re-tagging questions to applicable categories, deleting non-relevant questions
• Interact with members daily, including back channel correspondence with "star members", posting follow-up discussions on questions, answering user e-mails, troubleshooting and noting site suggestions
• Encourage the regular flow of conversation by asking key questions and providing member feedback
• Launch site contests and giveaways; monitor contest activity
• Generate reports on site growth and content creation
• Create twice-weekly HTML-format "Community Newsletter" with summary content and site announcements
• Create and manage posts on the site's "Community Blog"

• Troubleshooted software issues with students and faculty over the phone
• Monitored on-campus computer labs, maintained workstations and printers; helped faculty with classroom technology (A/V, teacher station computers, projectors, Smart Boards
• Worked one-on-one with student and staff computer problems; sent out into the field with department laptop to troubleshoot on site in offices and dorm rooms

Promotions:

• ResNet tech, Spring 2006
• Student Supervisor, 2007-2008 academic year

• Processed and analyzed service escalations
• Acted as part of a liason team between The Hartford and Fidelity as all HR operations transitioned to Fidelity

• Worked on special and ongoing projects -- often alongside the department director -- including a Fidelity benefits project, which involved compiling confidential employee information
• Processed new employees and held weekly orientations as part of New Hire team for The Hartford
• Performed regular administrative tasks, including creating personnel files for new hires, processing and filing I-9's, scanning resumes, faxing employee information requests