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ESSENTIAL QUALIFICATIONS

  • Sound understanding of International Sales & Marketing principles
  • Creative thinking and Business acumen
  • Strong Customer focus - service excellence, database administration, lead generating  & loyalty programs
  • Solid communication skills and ability to develop multicultural Teams
  • Highly organized with keen attention to detail
  • Ability to conduct market research and to produce relevant and accurate reports/presentations (economic conditions, competition, environment, trends)

Interest

My suitcase is always ready to go and so am I !

Thanks to my ability to plan itineraries and to deal with complex travel schedules, I visited several Countries including Egypt, Greece, Mexico, Jamaica and many others.

I am naturally an open-minded person but my trips taught me to be more receptive and respectful of other cultures.

I am also passionate about motor sports and cars. For example, I am a big Formula 1 fan and I love go-kart racing. Whenever I can, I attend Auto Events and Tuning Shows.

In my free time, I exercise (mainly dance and fitness) and do volunteer work at the local animal shelter.

I regularly write articles and short stories to share about things that perk my interest and curiosity.

Objective

I am looking to make a difference and to contribute to the success of a Company with my experience, hard work and motivation.

Very organized and driven to achieve results, I enjoy providing expertise and direction in the realization of business objectives. 

My knowledge of Marketing Best Practices including Key account management, CRM and strategic thinking is among my major assets.

As I thrive under pressure, I enjoy teamwork but I also appreciate individual contribution.

My freelance status allows me to be available at short notice. I am also willing to travel and to relocate abroad.

ABOUT ME

Welcome to my Visual CV!

I was born in Italy where I studied hospitality and tourism administration.

Very soon, I realized that my hometown was too small for me; I wanted to see the world and learn as much as I could from other people.

After a few internships in my Country, I was offered to take part in a Road Show around Europe. Ever since, I have been living abroad and gained international exposure to innovative and unusual environments.

Throughout my career I demonstrated a high level of energy and professional integrity which allowed me to progress and work on cross-functional projects such as the conception of training programs, the development of marketing collateral and the organization of events.

My capacity to influence high level business decisions allows me to be effective in thecoordination of internal and external stakeholders.

Proactive and dedicated to exceed expectations, I am committed to handle multiple projects simultaneously and to establish priorities in fast changing scenarios. 

After an Economic Layoff, I took some time to decide what I want to do next and where I want to be. In the meantime I also started to work as a freelance translator  which means that I spend a lot of time "en tête à tête" with my computer and my telephone.....

I have always been a "people person" and I miss being in busy, dynamic and international atmospheres.

I want to execute business strategies and achieve big results, I want to make the best use of my outgoing personality and of my professional experience.

In other words, I am looking for a position offering a variety of challenging projects. Every Country has its own appeal and I am considering any offer in Europe, in America, in the Asia-Pacific Region and in Australia.

EMPLOYERS

A few reference letters & Awards

Work experience

2009Present

Independent Translator - Freelance activity

Translation of texts, letters, websites, marketing collateral and advertising material.

Proofreading and rewriting.

Areas of expertise: tourism marketing and travel business.

Working languages: Italian/ French/ Italian and Italian/English/ Italian.

1996Present

Train Tour Coordinator

The Buena Vista Pictures Distribution Inc.

Logistical support: organized daily operations and kept personnel up to date with communication and changes in a fast-moving environment with a high volume of visitors; • Promotion: managed overall number of visits and arranged marketing blitzes to drive guests as needed;

Result: enhanced traffic flow and contributed to increase sales of licensed merchandise.

Oct 2005Oct 2008

Marketing & CRM Supervisor

Marriott Vacation Club International

Project management: :provided input to EMEA Executives to define Company strategy and developed written action plans in order to achieve specific objectives.

Formulated and implemented marketing programs from conception through roll-out (brief, calendar, resource allocation). Ensured alignment to target and Corporate values by working with the Sales & Telemarketing (France) and the Creative & Legal Services (U.K.); • CRM: administered database maintenance, updates, data mining and reporting.

Ensured that all customer questions and requests are followed up in a timely manner.

In charge of Owner engagement, Loyalty Program (Marriott Rewards) and sweepstakes schemes;• Coaching: worked on training implementation and continuous education throughout the Team's employment cycle. Reinforced employee commitment and lowered turnover costs by fully designing and conducting a successful Sales Force training program;

Result: contributed to achievement of 100% of annual budget in 8 months and increased by + 10% the lead generation (referrals).

May 2005Sep 2005

Corporate & Leisure Marketing Coordinator

Intercontinental Hotels

5 months intense internship for the completion of the Master's Degree Program

Strategic marketing: offered advice (segmentation, niche and market analysis) for the writing of the 2006 Business Plan.

Worked towards the optimization of RevPar.

Assisted in Trade Shows participations and designed a follow-up action plan to ensure a return of events;• Key accounts: identified new relationships and drove a business increase in the exisiting corporate and leisure portfolio; • MICE: created winning Corporate Event concepts and negotiated agreements with suppliers;

Result: optimized Hotel occupancy and yield by establishing new market opportunities.

Mar 2002Sep 2004

Sales & Marketing Gallery Manager

Marriott Vacation Club International

Operations supervision: streamlined practices by reviewing daily procedures and expenses (budget, stocks and ordering). Monitored appointment scheduling and ensured quality;• Leadership: managed a Team of 10 people. Handled recruitment, training and appraisals;

Result: reduced operating costs by 7% and increased the profitability of the Department.

Mar 2001Sep 2001

International Travel Planner

Kuoni Travel Ltd.

Creation: fulfilled specific needs by putting together tailor-made luxury vacations;

Sales: managed relationships with agency network and secured sales of travel packages with distribution    channels.  

Result: consistently achieved monthly performance targets and retail satisfaction scores.

Sep 1999Nov 2000

Fellowship Ambassador

Walt Disney World

Public Relations: elevated brand profile and leveraged local awareness by representing the Company at community, sporting and charity events as well as school visits;• Event coordination: ensured a smooth running by dealing with suppliers, guests' queries and safety obligations. Performed short demonstrations during onsite workshops and seminars; • Sales: promoted and sold luxury fashion items of prestigious Italian brands (D & G, Gucci);

Result: maintained a high level of Corporate respectability and created magical moments.

Feb 1997Aug 1999

Trilingual Sales & Customer Service Correspondent (last position)

Disneyland Resort Paris

Troubleshooting: investigated guests' enquiries and Processed overall customer feedback to provide recommendations to the relevant business units;

Customer relationship: produced written communication to answer customers' questions and resolve issues;

Result: translated consumer opinion into action within the quality assurance program.

Other positions occupied within Disneyland Resort Paris include:

- PR and VIP Relations (individual/personalized service).

- Guest Relations (group visits across the Park);

- Guest coordinator on the EUROSTAR (high speed train, Paris/London journey).

Education

1995Present

Bachelor Degree

C.C. Torino
1993Present

Bedford Crescent College

Summer course with a full immersion language program.

Skills

Sales & Marketing Skills
Tertiary qualification in Marketing and capacity to create, implement and coordinate projects in line with the Company business strategy; Employment of marketing best practices: segmentation, niche markets, competition analysis, positioning strategies and analytics. Ability to review market researches to anticipate competitors and market trends; CRM: customer acquisition and retention, measure and analysis of loyalty programs performance, client satisfaction. Database administration, datamining, datawarehousing; Alignment of communication and action plans with corporate strategy, image and integrity; Ability to track performance, synthetize findings and process reports; Prospection of new clients and development of Key Accounts including execution of clients visits and presentations; Preparation of all aspects relevant to the presence of a leading organization at major Trade Exhibitions and Fairs. Organization of seminars and smaller events (production of proposals, timeline and venue management, PR, preparation of delegate packs, post-event activities etc.). Committed to drive and develop Teams to deliver against set targets and objectives by administrating appropriate Training and creating a bond with the Organization; Strong relationship management skills and customer oriented attitude; Ability to create and foster good relationships with staff, management and clients in a multicultural environment.  
Language skills
Multilingual communication skills. Oral and written fluency as follows:   • Italian - native; • French - excellent oral/written skills. Extensively used as working/learning language; • English - excellent oral/ written skills. Extensively used as working/learning language; • Spanish - good oral skills and intermediate written skills; • Russian - beginner. Basic written skills (Cyrillic alphabet).  
Computer skills
• Operating Systems - Windows XP, Microsoft Vista • MS Applications -  Word, Excel, Power Point, Outlook; Access, Front Page • CRM software - Goldmine (SQL), Crystal Enterprise, Siebel • Property Management Systems- Opera and Fidelio • Inventory Management Systems - AS400 • Graphic Designing - Photoshop • Web Designing - Macromedia, Dreamweaver, Flash • Proficient in the use of Internet  

Communication samples

Certifications

1995Present

Tour Leader Certification

Direzione Turismo Regione Piemonte
2009Present

Webmaster certification - Level 1

ATAO

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