View My VisualCV Online: http://www.visualcv.com/hashem

Objective

A challenging position in Information Technology field that utilizes my knowledge and experience and provides me with versatile and challenging responsibilities.

 

Summary

  • More than 7 years in technical support filed including maintaining hardware and software for client computers with different operating systems and planning small to medium networks.
  • Specialized in designing, development and administrating websites using different types of development and designing tools.
  • Clear ability to implement a Microsoft Product or technology as part of a business solution in an organization.
  • Skilled in customer relationship management with the help of well-trained customer service advisers.

Specialists

  • Web Design & Development.
  • Hardware & Software Maintaining.
  • Planning Small to Medium Networks.
  • System Management & Troubleshooting.

Work History

Arab Chamber of Commerce

Alexandria, Other, Egypt
Jul 2009 - Present
Senior SEO & SEM Analyst 
  • Audit content published for search engine optimization compliance.
  • Create detailed search engine optimization recommendations for assigned sites.
  • Track and report search engine referrals, keyword rankings and other SEO traffic metrics for assigned sites.
  • Implement strategies for attaining high rankings for relevant, high-volume search terms.
  • Research, create and deliver a long-term SEO strategy for the channel that complies with best practice standards and will drive sustainable traffic.
  • On-page optimization, including detailed site assessment and comprehensive recommendations.
  • Off-page optimization, including development and acquisition, Website structure, page structure and internal linking structure.
  • Advice on implementation and page code.
  • Page copy and keyword optimization.
  • Monitoring and reporting website performance.
  • Keyword research & Competitor and back-link analysis.
  • Work autonomously to identify areas of opportunity and improvement.
  • Follow company policies and procedures.
  • Complete any ad-hoc report, or duty as required by the business needs.

Master Media

Alexandria, Egypt
Dec 2008 - Apr 2009
Sales Representative 
  • Keeping in contact with existing customers in person and by telephone.
  • Making appointments to meet new and existing customers.
  • Agreeing sales, prices, contracts and payments.
  • Meeting sales targets.
  • Promoting new products and any special deals.
  • Advising customers about delivery schedules and after-sales service.
  • Recording orders and sending details to the sales office.
  • Understanding target customers' needs.

SkinArabia, Inc.

Alexandria, Egypt
Aug 2007 - Dec 2008
Project Manager. 
  • Finding out what the client or company wants to achieve.
  • Agreeing the timescales, costs and resources needed.
  • Drawing up a detailed plan for how to achieve each stage of the project.
  • Selecting and leading a project team.
  • Supports operations and administration of projects by advising and informing team members, interfacing between clients and staff.
  • Making sure that each stage of the project is progressing on time, on budget and to the right quality standards.
  • Reporting regularly on progress to the client or to senior managers.
  • Overseas design, marketing, promotion, delivery and quality of designs, projects, products and services.
  • Assuring the company and its mission, designs, projects, products and services are constituently strong, positive image, to relevant customers.

CPU

Alexandria, Egypt
Mar 2007 - Jul 2007
Support Technician. 
  • Installing new IT systems.
  • Upgrading existing hardware and software.
  • Visiting home users to set up their PCs or fix faulty equipment.
  • Testing systems to make sure they are working properly.
  • Servicing printers, scanners and other office equipment (known as peripherals).
  • Preparing estimates for new installations.
  • Carrying out routine administration like organising staff rotas.

Connect One

Alexandria, Egypt
Nov 2006 - Mar 2007
Network Administrator 
  • Building home & office Networks & Software support, for some small business companies.
  • Training and supporting local and remote area network users.
  • Planning and supporting LAN based on Microsoft Technologies.
  • Managing and maintaining network connections over LAN.
  • Installing new software and hardware.
  • Setting up user-accounts, permissions and passwords.
  • Maintaining adequate security, especially where networks link to the world wide web.
  • Finding and fixing network faults.
  • Carrying out day-to-day administration and monitoring network use.
  • Planning and implementing future developments.

Promedia Designs

Alexandria, Egypt
May 2006 - Nov 2006
Help Desk Support Technician 
  • Responding to, evaluating, and prioritizing incoming phone and email requests for technical assistance from users experiencing problems with web related technologies.
  • Providing accurate and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.
  • Frequently resolving issues with little or no supervision.
  • Logging incoming calls and email into call-tracking database.
  • Escalating trouble tickets to specialized staff for resolution.
  • Recording problems and their solutions for future reference.

Magic Technology, Magic Star Net & Cyber One

Alexandria, Egypt
Jun 2002 - May 2006
PC Support Specialist 
  • Talking to the client to find out the exact nature of a fault.
  • Working out the reasons for the fault and explaining these to the user.
  • Fixing computer equipment, which could also include printers and scanners (peripherals).
  • Installing and setting up new equipment and upgrading existing systems.
  • Testing and servicing equipment.
  • Training clients on new systems or software applications.
  • Consistently delivered rapid, outstanding service and support, resulting in a high level of customer satisfaction; kept users updated on resolutions.
  • Applying troubleshooting techniques to verify solutions.
  • Keeping knowledge of changing technology current to benefit customers.

Intertrama, Egypty Host & others

Alexandria, Egypt
Feb 2005 - May 2007
Freelance Web Developer 
  • Work with the client, using test sites to see which ideas best suit their needs.
  • Build the framework - or 'architecture' - of the site and add the command buttons, payment systems and video, sound or animation.
  • Make sure that the new site can be smoothly integrated into the client's existing network, for instance linking with a customer database.
  • Put in measures to deal with user access and security.
  • Test the site under construction to find and fix any problems - or 'bugs' - before it goes 'live'.
  • Designing, developing and administrating E-Commerce solutions.
  • Implementing several web applications, PHP scripts and other web related codes.
  • Managing security, Supported MySQL Database and core code development.
  • Keeping an eye on UP-TO-DATE web related technology and upgrading the core site codes when needed.

Education

Faculty of Arts

Alexandria, Other, Egypt
Sep 2002 - Sep 2006
Bachelor of Arts, Sociology

Certifications

Microsoft Certified Professional

(Microsoft Corporation)
Aug 2007 - Has no expiration

Microsoft Certified Professional in Managing and Maintaining a Microsoft Windows Server 2003 Environment:

  • Manage and Maintain Physical and Logical Devices.
  • Manage and Maintain Users, Computers and Groups.
  • Manage and Maintain Access to Resources.
  • Manage and Maintain a Server Envionment.
  • Manage and Implement Disaster Recovery.

Technical Skills

CSS/XHTML.

(Rockstar)
3-4 Years Experience, (Last Used <1 year ago)
Skillometer_5

Photoshop.

(Advanced)
3-4 Years Experience, (Last Used <1 year ago)
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PHP/MySQL.

(Intermediate)
3-4 Years Experience, (Last Used <1 year ago)
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JavaScript.

(Beginner)
1-2 Years Experience, (Last Used <1 year ago)
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Advanced SEO.

(Rockstar)
3-4 Years Experience, (Last Used <1 year ago)
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Online Marketing.

(Rockstar)
3-4 Years Experience, (Last Used <1 year ago)
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Content Administration.

(Advanced)
1-2 Years Experience, (Last Used <1 year ago)
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Hardware Maintaining.

(Rockstar)
5-6 Years Experience, (Last Used <1 year ago)
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Network Planning.

(Expert)
5-6 Years Experience, (Last Used <1 year ago)
Skillometer_4

System Management.

(Expert)
3-4 Years Experience, (Last Used 1-2 years ago)
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Professional Affiliation

  • Author of Business Portfolio Building at Egypt Designers (August 2009).
  • Member of Evalueserve Circle of Experts (June 2009).
  • Project Manager at Active Designers & Developers Agency “ADDA” (July 2008).
  • Developer & Translator at Docebo Developers Team (November 2006).

Highlighted Projects

  • Ras Al Khaimah Hotel Online Reservation System (May 2007): Ras Al Khaimah Hotel is one of the most preferred choices for discerning corporate and leisure travelers in United Arab Emirates. They asked Smart Solutions Company to implement an online reservation system to their newly designed website and Smart Solutions Contacted me directly to complete this task for them on their life new website.
  • The General Conference for Literacy and Adult Education (April 2006): This was a one day conference, and I was responsible for the presentation and the slide-show that appeared on the Projector, The conference was attended by the Governor of Alexandria and senior officials of Alexandria. I’ve been honored by receiving an invitation to the Regional Federation of Associations and charitable institutions.
  • Rebuilding E-Commerce System for Intertrama (March 2005): Intertrama is a company for selling and distributing electronic dictionaries and electronic Holy Quran systems. This system was built on their website to enhance the ability of marketing the products more easily with a handy customer interface.

Personal Profile

  • Have no restrictions on the place of work or late working hours, with ability to work under stress and extreme work conditions and ability to learn new skills and work on new programs, with no restrictions on working with teamwork.
  • High-energy, self-motivated, self-starter with the ability to develop and establish an efficient, highly productive workforce in a positive atmosphere.
  • Creative problem-solver and marketer, who can see big picture while never losing sight of details that deliver results.
  • Motivated team player with demonstrated talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex marketing processes for improvement opportunities.
  • Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensures profitability.
  • Goal-driven achiever with strong organizational skills, detail orientation.

References

Ahmad Miski

(Superior)
Executive Director Arab American Chamber of Commerce

Worked under his supervision as a Senior SEO & SEM Analyst.

Mohammed El Sha'er

(Superior)
General Manager. Master Media. +2 (03) 4260441

Worked under his supervision as a Sales Representative.

Mohammed Soltan.

(Peer)
Marketing Manager. Master Media. +2 (010) 4071481

Worked with him as Sales Representative at Master Media.

Ahmed Saad

(Subordinate)
Support Technician. Magic Star Net, CyberOne & SkinArabia, Inc. +2 (012) 7916705

Worked under my supervision in so many places.

Kevin O'Sullivan.

(Client)
Managing Director. Alpha IT Solutions. +353 (051) 347346

Designed some websites and IPB Skins for him and his clients under his company's name.

Ahmed El Menshawy.

(Superior)
General Manager. CPU +2 (03) 3584301

Worked under his supervision as a Support Techician.

Amr El-awady

(Client)
Owner NileDot +2 (018) 0267880

Hosted his sites and reseller accounts on my personal web servers.

Amro Gamal.

(Peer)
General Manager. Connect One. +2 (010) 5198209

Worked under his supervision as a Network Administrator.