VisualCV

Wrote, researched, edited and marketed content for numerous online ventures.

- Utilized search engine optimization techniques to improve the volume and quality of traffic to several Internet publications

- Produced compelling, keyword-rich web content for a variety of companies

- Maintained several websites and utilized knowledge of HTML, CSS and blogging software

- Evaluated the needs of readers and other stakeholders in order produce new content and modify existing content to meet the required needs

- Marketed individual articles and entire publications via social media, drawing in additional visitors and creating loyal communities of readers

Worked as a liaison between lab technicians and consumer and corporate clients to provide customized data recovery solutions.

- Established, maintained and developed relationships with key clients, including the organization's largest international partner

- Consulted with numerous internal departments in designing and modifying new and existing processes to provide exceptional service to a variety of international clients including government agencies and publicly-traded and privately-held companies

- Created and implemented the organization's ISO 9001:2000 quality standards and developed and organized ISO audits that led to a 95% customer satisfaction rate

- Created the company's first case management training manual increasing the efficiency of new employee training

- Wrote, formatted and distributed monthly customer newsletters, keeping business partners informed of company promotions and updates within the organization