Coordinating Volunteer meetings at the St. Lawrence Campus
Filing Student Volunteers
Answering phones
Inputting data information
Apr 2008Present
Home Health Care
GT Financial Services
Transport client to doctor appointments, dialysis, and other medical appointments
Check blood sugars and administer insulin and other medications
Provide daily care for client and handle household chores including cleaning and cooking
Feb 2006Present
Business Assistant
Lansing Lugnuts
Feb 2006Present
Business Assistant/Cash Auditor
GT Financial Services
Create spreadsheets to record new employee information
Compile all data for the cash room and put into a working order
Count and balance cash drops and safe
Assist with answering phone calls and other administrative duties
Aug 2002Oct 2007
Relationship Banker/Assistant Manager
LaSalle Bank
Oct 1997Aug 2002
Call Center Supervisor
Standard Federal Bank/formerly known as Michigan National Bank
Advised clients about different types of accounts such as Checking, Savings, Certificates of Deposit, IRA, Mortgages, Home Equity and other lending products
Audited teller drawers, cash vault and safe deposit boxes
Delegated daily office and banking tasks to tellers to help develop bank operations skills
Processed information for conference calls and hosted teleconferences
Created weekly work schedules for tellers, approved and coordinated vacation requests, input payroll into system and signed off approval
Completed customer bank transactions while providing friendly and efficient customer service
Processed orders for cash vault and for office supplies
Read credit reports to open new customer accounts and to verify loan eligibility
Received incoming customer calls regarding balances, loans and new accounts
Fielded incoming customer complaint calls and worked to resolve and problems or concerns
Supervised 16 call center agents for quality assurance and accuracy of service provided
Handled the interview process, conducted performance evaluations, and terminated employees
Education
Bachelor of Business Administration
Davenport University
20092012
Davenport University
Summary
OBJECTIVE
To obtain an administrative position where the ability to multi-task, communication skills, and a focus on quality customer service can be used to provide service and support that helps to achieve the operational goals of the organization.