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Summary

PMP and ITIL v3 Foundation certified senior technology manager/director with over 16 years of diversified expertise in technology infrastructure, IT operations management, and project management.

Certifications:

PMP
ITIL v3 Foundation

Core Competencies:

- Project Management
- Service Desk Development and Management
- Risk and Business Continuity Management
- Business, Vendor Relations, and Contract Management
- Capacity Planning and Management
- Backup and Recovery Management
- Asset Management
- Configuration, Release, Availability, Incident, and Change Management
- Technical Personnel Management
- Budget Development and Cost Management
- Physical and Information Security Policy Development
- Management, and Development of Standard Operating Procedures, SWOT and ROI Analysis, Service Level - Agreements, and Key Performance Indicator Metrics and Standards.

Work History

Fairpay Solutions, Inc.

Apr 2006 - May 2009
VP Network Operations 
Recruited by CIO to turn around helpdesk operations. Result: Delivered significant savings, improved service levels, reduced complexity by standardizing infrastructure, and reduced overall IT operations costs .
- Managed network operations and helpdesk for specialty medical bill review company.
- Managed staff of 7, including outside contractors.
- Lead company to the adoption of virtualization in its network infrastructure, reducing the required number of physical servers by 30%.
- Initiated and implemented ITIL/MOF standards and practices for improved IT Service Management.
- Successfully negotiated improved terms with key vendors,resulting in lower costs and better vendor relations.
- Successfully developed company’s business continuity/disaster recovery plan.

USA Homeowners, Inc.

Apr 2003 - Mar 2006
Network Operations Manager 
Recruited by CEO to establish entire network infrastructure and operations.
- Managed network operations and helpdesk for $10 million residential home mortgage company with 4 locations. Managed staff of 2 full time employees and 1 contractor.
- Designed, built, and managed company LAN/WAN infrastructure
- Standardized network management and support processes and procedures.
- Worked with CEO to develop the requirements definition for company’s proprietary Total Loan Control (TLC) System.

CoolStuffWarehouse

Mar 2001 - Jun 2002
Chairman/CEO 
Successfully co-founded company.
- Grew company to $600,000 in annual revenues.
- Developed the company business and marketing plans and defined company objectives.
- Established vendor relations and negotiated terms and contracts.

GTE Internetworking/Genuity

Aug 1999 - Apr 2001
Project Manager 
Managed access installation projects for multi-billion dollar telecommunications company. Lead Project Manager for Western Region of the U.S. with 4 other PM’s reporting to me.
- Responsible for all Access installations in the Western Region of the U.S.
- Trained and managed other Western Region Access PM’s.
- Access PM Specialist for all data-center builds, nation-wide.

Phones For All, Inc.

Sep 1997 - Apr 1999
VP Information Systems 
Recruited by company’s CEO to build the company’s IT/IS Operations.
- Managed network operations, software development, and helpdesk for $18 million pre-paid home phone service company. Responsible for 11 direct reports.
- Developed the requirements definition for the Customer Operations and Provisioning System (C.O.P.S.) and lead project team to develop and implement the system.
- Designed and built company’s network operations infrastructure and helpdesk.

Education

Western Governors University

2009 - 2012
B.S., Information Technology Management
::: Currently enrolled

Villanova University

2008 - 2008
Masters Certification, IT/IS Project Management

Villanova University

2007 - 2007
Masters Certification, Applied Project Management

Certifications

Project Management Professional (PMP)

(Project Management Institute)
Jun 2008 - Jul 2012

Information Technology Infrastructure Library (ITIL) v3 Foundation

(Exin/OGC UK)