MBA, Senior Vice President of Sales with more than 20 years of domestic and international large-scale Customer Relationship Management (CRM) and engagement experience in developing and implementing strategic technology initiatives, and delivering high customer satisfaction levels.
Breadth of experience encompasses: program/practice management, management of the entire information system lifecycle, workflow automation, and software process evaluation and improvements.
Additional strengths and capabilities include: Strategic Account Management; Contract Negotiations; Establishing & Nurturing Client Relations; P&L Management & Budgeting; Quality & Improvement Mindset; Creating a Shared Professional Service Vision; Facilitating Interdepartmental Cooperation.