VisualCV

Responsible for developing Microsoft’s strategy in the retail and food services verticals and communicating with product groups, partners and customers on adopting the defined strategy.

·          Microsoft needed a store systems strategy to compete against IBM specifically in the grocery and mass merchandiser accounts.  Working with a worldwide team, lead the effort to define and implement a six point strategy that is being used in the market today to grow Microsoft’s $1 billion revenue stream in retail.

·           The retail application standards body (ARTS which is part of the National Retail Federation) was being lead by open systems, competitive technical companies such as Oracle and Sun.  Actively participated in ARTS for Microsoft and dramatically increased our visibility in the organization.  This effort opened up new application possibilities specifically with emerging technologies such as wireless and RFID.

·          The retail marketing support group needed a set of application demonstrations that easily allow sales reps worldwide to show possible innovation utilizing Microsoft products.  Worked with Microsoft Technology Centers to deliver this capability through videos, click-through application functional presentations or actual applications running virtually throughout the world. This capability delivers retail relevant content to executive briefings to expand this $1 billion dollar marketplace.

·        Joined Microsoft as the Chief Architect and Technical officer for the newly formed retail sales vertical.  Responsible for the definition of IT architecture for international retail solutions utilizing Microsoft client and server products.

·        Defined and documented retail and hospitality architectures that described Microsoft product content in the retail, food service and hospitality businesses. These documents are utilized as the basis for IT solution discussions throughout the world.

·        Microsoft was losing market share to open source client and server operating systems (Linux).  Developed a proposal to the Microsoft Windows Embedded product group to define and deliver a retail-specific version of Windows embedded called WEPOS.  This product is responsible for tens of millions of dollars of software revenue as well as minimizing the growth of Linux in the vertical.   

Managed the systems engineering support staff responsible for the support of tier 1 and 2 retail and food service customers throughout the United States.  Responsible for proposal preparation and presentation, solution implementation and rollout, problem identification and tracking, resource allocation and personnel management.  

·          Exceeded multi-million dollar sales volume goals in the areas of hardware, software and services.

·          Maintained high customer satisfaction in IBM’s largest retail accounts

·          Managed up to 30 store systems technicians through an intense period of resource reduction.