Eric B. Horn

¨Assists students and faculty daily with troubleshooting hardware, software, Internet, and online registration.

¨Tutor students with Microsoft Office applications, course management systems, and web design.

¨Develop implementation plans for mission critical projects.

¨Streamline multiple policies and procedures ranging from conference room reservation to PC Maintenance.

¨Configuring PCs and printers for pay-for-print solution

¨Manage multiple conference rooms for presentations, guest speakers, and presentations

The Metropolitan Board of the Chicago Urban League is Chicago's young professional organization of choice for its distinctive capacity and commitment in providing activities that are characterized by excellence in community service, fundraising, and dedication to the nurturance and development of its diverse members to empower communities and change lives through consistent involvement in the Urban League movement.

BDPA is an Information Technology organization consisting of professionals from all areas of IT and various cities across the nation. Our intent is to accumulate a pool of technical knowledge and business experience with the intention of utilizing these resources to strengthen the expertise of minority members of the information technology community.

BDPA Chicago has 400+ members.

Kendall College, founded in 1934, is a private college offering programs in hospitality management, business, culinary arts, psychology and early childhood education. Kendall College is accredited by the Higher Learning Commission and a member of the North Central Association, www.ncahlc.org,  Kendall College is a subsidiary of Laureate Education, Inc., which operates a global network of more than 50 institutions of higher learning with more than 100 campuses in 20 countries.

¨Created IT Project Management area which reduced project completion time and cost by 200%.

¨Assembled and lead project team of 15 engineers, administrators, and technicians.

¨Determined project deliverables, scope, tasks, communication flow, and processes of the entire project.

¨Developed and maintained project schedules for all phases of the project management life cycle

¨Monitored project activities and identifies possible problems to reduce possible project risks

¨Maintained effective communication between project team and project stakeholders

¨Implemented daily tape backup process, internal media swaps, and off site storage administration

¨Performed security related reviews ranging from security camera checks, WAN utalizationreview, data backup reviews, data center access reviews, and outage reviews.

¨Enforced change management polices and procedures and documented all security related processes.

¨Provided network administrative support for over 1,200 end users.

¨Created, modified, deleted, and documented all end user network accounts, security badges, e-mail accounts, e-mail distribution lists, and security groups.

¨Managed and troubleshot web policies in WebSense

¨2006 IT Support Services Employee of the Year

¨Provided technical support for over 400 end users.

¨Troubleshot various PC hardware and software issues for collectors and upper management.

¨      Swapped telephone extensions, implemented cross connections, and modified ACD groups for 15  departments

Bachelor of Science Degree in Management Information Systems May 2003