Training
(Expert)
7-9 Years Experience,
(Currently in use)
For most of my career, I have been involved in the following:
- Training Needs Analysis
- Design of training, including all training materials, exercises, manuals and other resources.
- Implementation of training solutions, including training delivery, presentations and evaluation.
Topics include:
Personal and Professional Development
Communication Skills; Assertiveness; Confidence; Self-Esteem
Information Technology and Online Tools
- Social Media Marketing; Email Marketing; Twitter; Facebook; LinkedIn; Blogging
- HR Connect
- Microsoft Office; ECDL, MOUS
- Internal Email; Intranet systems
Profession Specific
Financial Services Authority Regulations (UK and ROI)
Induction Topics
Health, Safety and Welfare; Stress; Data Protection; Money Laundering; Customer Service; Customer Relationship Management
Technical Writing
(Advanced)
7-9 Years Experience,
(Currently in use)
I can write technical instructions 'til the cows come home! Experienced in writing my own training materials and producing quality screenshots for numerous bespoke web-based systems, webmail systems, intranet sites, Microsoft Office packages, Blogger, Wordpress, Meridio...
Packages used: Robohelp, AuthorIT, Microsoft Word, Adobe Acrobat, Adobe Photoshop, Zing and SnagIt.
I have also delivered training in Business Writing for all levels.
Business Writing & Editing
(Expert)
7-9 Years Experience,
(Currently in use)
This included technical manuals, policies and procedures, instructions, job descriptions, marketing material and information leaflets for the public (including a large amount of editing previous written material). See my LinkedIn profile for details of previous employers and clients.
Currently, I write our own business blog, where you can see samples of my work.
Sensei Learning and Performance currently delivers training sessions on Business Writing for all levels of ability.
