VisualCV

Provide desktop and network support for 200 Microsoft Windows and 20 Apple Macintosh clients for Cincinnati’s ABC television affiliate, WCPO TV, channel 9:

• Provide first- and second-tier support for Microsoft Windows and Apple Macintosh clients and servers; provide third-tier support for Apple Macintosh servers
• Log, track and remediate internal customer issues, directly interfacing with end-users at all levels of management
• Conduct employee training

Responsible for proactively maintaining and upgrading the servers and network infrastructure for more than a dozen clients, including company's top three accounts:

• Maintained the health of multiple Macintosh and Windows servers and networking environments, primarily in the K-12 educational arena
• Contributed to and presented short- and long-term client infrastructure plans in easy-to-understand terms
• Interfaced with and provided training for both technical and non-technical client contacts during weekly and monthly on-site visits

Comprehensive responsibility for Apple Macintosh OS X 10.5 server design, setup, deployment and day-to-day maintenance.

Server provides: Web, database, mail, print, file sharing (Windows, Mac, Unix), firewall, FTP, DNS and VPN services. Additional responsibility for on- and off-site backup storage and disaster recovery.

Proficient with server software and technologies: Unix CLI, Server Admin, Workgroup Manager, MySQL Admin, phpMyAdmin, MediaBeacon Digital Asset Management, EMC Dantz Retrospect, Adobe Version Cue.

Sole responsibility for development, deployment and maintenance of database-driven, e-commerce Internet, intranet and extranet Web sites:

• Simultaneously worked with external clients, internal account executives, designers and copywriters to develop and deploy targeted, client-specific Web sites
• Developed administrative back-ends and trained clients to self-maintain sites
• Provided ongoing first- and second-tier support

Web development languages include: PHP/MySQL, ASP/Microsoft SQL, ASP/Microsoft Access, Ajax (JavaScript, XML, XHTML, CSS).

Responsible for agency’s largest accounts, representing more than 70 percent of total billings:

• Managed agency's daily operations regarding scheduling and workload
• Managed graphic and production artists' activities
• Interfaced and coordinated with numerous vendors (pre-press houses, printers and order-fulfillment vendors)

Responsible for all marketing and business communications for four control valve product lines:

• Promoted product lines through printed and electronic media (sales literature, installation instructions, Internet, multi-media and promotional items)
• Conceptualized and created advertising and literature for product lines
• Ensured marketing communication materials complied with corporate standards
• Managed technical communicators' activities

Managed daily marketing communications:

• Coordinated printed and electronic literature creation and revisions with multiple marketing product managers, representing 32 different products
• Interfaced with customers during special projects and with a number of vendors (pre-press houses, printers and order-fulfillment vendors)
• Handled a variety of assignments simultaneously

Wrote, edited, designed and managed written and electronic sales tools to help company achieve its five-year sales goal. Created comprehensive national advertising campaign and portfolio designed to increase dealer store traffic. Defined and maintained regional sales territories and local dealer sales territories. Created and maintained five-year sales-goal worksheets for regional sales managers.

Wrote, edited, designed and managed company’s strategic communications, including: Annual full-line product catalog and mailer, weekly national internal newsletter and bi-monthly national dealer newsletter and competitive industry analysis.

Wrote, edited, designed and managed implementation of company’s strategic communication tools. Published industry’s first bilingual vintage clothing guide. Established and managed company’s domestic subscription sales.

Instructed more than 40 upper-division students in a three-credit-hour course about electronic publishing using QuarkXPress on Macintosh and Windows platforms. Authored and presented 28 hour-length multimedia lectures. Topics included:

• Hands-on computer skills with QuarkXPress, Adobe Photoshop and Adobe Illustrator
• Typography, publication design and layout principles
• Color theory and color separations; scanning and photo retouching

Identify and teach individuals interested in learning religious principles and family values.

Troop 425