Christopher Brown's VisualCV - Christopher D. Brown

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Christopher D. Brown
community coffee consultants

Coffee & Espresso Consultant

3145 Saint Charles Place Ellicott City, MD 21042
United States

h:: 410.480.8465

m:: 410.227.8432

Operations professional with over 15 years experience in management, retail operations, performance measures, team building, and project management. Strategic thinker known for understanding the details in the big picture while focusing on the critical business objectives. Praised for delivering customer-focused solutions within complex, ambiguous environments. Respected team leader with strong interpersonal skills, organizational savvy and communication skills. Known for being positive, innovative, collaborative, flexible and adaptable.

Whole Foods Market

MD, United States

Present

Specialty Retail Team Member

Community Coffee Consultants

MD, United States

May 2010 - Oct 2011

Owner

Grass roots coffee consulting business, supporting retail and wholesale owners with an array of business operations and brand marketing services designed to make their coffee business perform better.

Dallis Coffee

Ozone Park, NY, United States

Jan 2009 - May 2010

Coffee & Espresso Consultant

Nordstrom Inc.

Capital Region

Jan 2007 - Jun 2008

Regional Manager for the Nordstrom Specialty Coffee Division

Responsible for management oversight of 12 coffee bars in 4 states.
In first year changed management staffing by 50% resulting in improved operational efficiencies.
Implemented quarterly coffee tasting program for regional team.
Provide coaching to store management team to take action and achieve operational efficiency.

Starbucks Corp.

Mid-Atlantic Region

Nov 1996 - Jan 2007

District Manager

Consult with Licensed Stores management teams to improve operational standards and legendary customer service.
Create plans to support execution of Starbucks initiatives and achieve business results.
Ensure that Licensees adhere to legal and operational compliance requirements.
Review store environments to identify problems, concerns and opportunities for improvement.
Provide coaching to Licensed Store management to take action and achieve operational excellence.

Accomplishments as District Manager:

Acted as Project Manager for Safeway account during 2004 and 2005. Involved working closely with Safeway corporate contacts and leveraging resources to improve AST/IST and overall store operations.
Identified as the Mid-Atlantic region’s AIM power user. Provided support and leadership of AIM program, including co-facilitation of the training and implementation for the Mid-Atlantic region.
Selected to be the Project Staff Smart point person for the Mid-Atlantic region. Co-facilitated program roll out for the Midwest, Southern, and Mid-Atlantic regions.
Certified as an Immersion Coach Mentor. Successfully mentored three district managers.

Other Positions Held:

Field Opening Specialist (Licensed Stores) – 1999-2000
Store Manager (Company Operated) – 1997-1999

Manager Coach Mentor and Certified Learning Coach
Shift Supervisor and Assistant Manager (Company Operated) – November 1995 – March 1997
Barista (Company Operated) - November 1993– August 1995

Seattle Coffee Company

Annapolis, MD, United States

Mar 1996 - Nov 1996

Associate

Operated and maintained coffee kiosk for local company.

Washington Culinary Institute

Washington , DC, United States

Completed two year Executive Chef program.

Anne Arundel Community College

Severn, MD, United States

Coursework taken towards Bachelors of Business Administration

P & L Management

(Rockstar)
7-9 Years Experience, (Last Used <1 year ago)

I have a strong P & L focus and know how to identify and move the levers that increase revenue and manage expense to deliver outstanding operating efficiency.