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Summary

Passionate, resourceful, resolute leader experienced in the challenge of working in divergent environments with varied group dynamics. Use of creative and effective communication, problem solving, and management skills to create cohesive and productive teams. Ethical, detail-oriented, and committed to improvement in all projects and assignments.

Work History

Frienship Shelter, Inc.

Laguna Beach, CA, United States
Sep 2008 - Dec 2010
Lead House Supervisor 
  • Aided homeless individuals in achieving self-sufficiency by supplying guidance, structure, and security.
  • Directed a team of house supervisors toward a common goal of compassionate, consistent service to homeless clientele. Maintained safety and structure of homeless shelter by supervising, scheduling, and training a staff of six house supervisors.
  • Managed a community of thirty-two homeless individuals by scheduling appointments, facilitating meetings, assigning chores, enforcing rules, monitoring program compliance, mediating conflict, observing and reporting behavior, and coordinating with case management staff.
  • Led weekly meetings and facilitate groups and projects.
  • Assisted volunteers and donors as needed.
  • Conducted and processed program intakes and exits.

Orange County Human Trafficking Task Force

Santa Ana, CA, United States
Jul 2009 - Jan 2010
Community Outreach Coordinator 
  • Raised awareness about human trafficking by training, organizing, and leading teams of volunteers to educate key businesses and community groups in identifying trafficking victims.
  • Created outreach strategy targeting businesses that are frequented by human trafficking businesses. Researched locations, conceived action plan, assigned teams to implement plan, and tracked results.

MIND Research Institute

Santa Ana, CA, United States
Nov 2007 - Jan 2008
Marketing Assistant 
  • Maintained and updated marketing database.
  • Coordinated, prepared, and shipped marketing materials and props for public events speakers and salesmen.
  • Contacted potential clients to meet requests for information and media.
  • Ordered, received, and organized new marketing materials.

 

Turning Point Christian Fellowship

Santa Ana, CA, United States
Aug 2006 - Apr 2007
Music/Outreach Director 
  • Planned and led Sunday church services.
  • Created Power Point slides and bulletin inserts for Sunday church services.
  • Coordinated and led weekly rehearsals for band.
  • Planned music for special events.
  • Strategized, coordinated, and led monthly neighborhood outreach to surrounding community.

 

ChinaSource

Fullerton, CA, United States
Aug 2005 - Aug 2006
Services Assistant/Technical Support 
  • Processed registrations and maintained registrant communication for events.
  • Managed customer database.
  • Upgraded and maintained network and workstation operations.
  • Provided computer technical support for users.
  • Retrieved and organized data into reports.
  • Managed hosted Exchange e-mail service and organization’s web presence.

 

La Habra Christian Church

La Habra Heights, CA, United States
Aug 2005 - Aug 2006
Worship Leader 
  • Planned and led Sunday church services.
  • Created Power Point slides for Sunday church services.
  • Coordinated with sound and slide technicians.
  • Organized, scheduled and led weekly rehearsals for band.
  • Planned music for special events.

 

University Praise (Sojourners Community Church)

Brea, CA, United States
Aug 2004 - Aug 2005
Outreach/Music Intern 
  • Led three-week outreach to Hong Kong and China. Trained three overseas short-term outreach teams. Coordinated overseas short-term outreaches.
  • Planned, organized, and led weekend inner-city outreach.
  • Led band rehearsals and church services.
  • Communicated with domestic and overseas missionaries to support and encourage them.
  • Participated in missions board meetings, staff meetings, and church service planning meetings.
  • Updated outreach content of church website.
  • Planned special church services including the coordination of dramas, music, media, and guest speakers.
  • Planned and organized church events.
  • Designed lobby display for outreach awareness. Developed materials for outreach awareness.
  • Created song resource book for use by church small groups.

 

Abigail Abbott

Brea, CA, United States
Nov 2003 - Jan 2005
Data Entry/Office Clerk 
  • Filled temporary staffing needs for data entry, filing, parts orders, billing, returns as assigned by staffing office.

 

Pacific Mercantile Bank

Costa Mesa, CA, United States
Jul 2002 - Oct 2003
Network Support Specialist 
  • Provided effective help desk support for user base of 200.
  • Performed network system administration duties.
  • Installed and supported Microsoft Windows operating systems, Office suites, and Exchange Server.
  • Administered phone system.
  • Maintained daily enterprise data backup and recovery.
  • Planned and implemented enterprise-wide computer system upgrades.
  • Installed network devices.
  • Maintained electronic office equipment.
  • Documented technical procedures.

 

LA Fitness International, LLC

Irvine, CA, United States
Apr 2001 - Jul 2002
Technical Support Level I, II, III 
  • Provided effective help desk support for user base of 500.
  • Installed equipment and maintained connectivity for nationwide VPN sites.
  • Maintained and administered telecom system.
  • Maintained daily data backup and recovery.
  • Performed network system administration duties.
  • Installed and supported Microsoft Windows operating systems and Office suites.
  • Built and repaired workstations and laptops.
  • Supported network devices and maintained their performance. Maintained electronic office equipment.
  • Documented technical procedures.

 

Control Air Conditioning Corporation

Anaheim, CA, United States
Oct 1998 - Feb 2001
Help Desk 
  • Provided computer and software support for 150 users in a corporate network environment.
  • Installed,  administered, and maintained software and hardware.
  • Documented all support activity and technical  procedures.
  • Drafted company computer policies and designed forms, spreadsheets and databases.

 

Angeles Crest Christian Camp

La Canada, CA, United States
May 1997 - May 1998
Houskeeping Supervisor/Work Crew Leader 
  • Coordinated work crew volunteer program including recruitment, placement, organization, and supervision of workers.
  • Responsible for cleanliness and maintenance of camp facilities.

 

 

Education

Hope International University

Fullerton, CA, United States
2004 - 2006
BA, Intercultural Studies, Music

B.A. in Intercultural Studies with a Minor in Music. Received departmental awards for achievements in intercultural studies and biblical studies. Graduated Magna Cum Laude and inducted into Pi Beta Sigma Honor Society.

 

Skills

  • Staff supervision
  • Project management
  • Conflict resolution
  • Policy, process, and procedure development
  • Cross-cultural awareness
  • Mentoring
  • Training
  • Information technology
  • Volunteer coordination
  • Event management
  • Personal development coaching
  • Customer service
  • International networking