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VisualCV URL: http://www.visualcv.com/carolrn2

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References

(Professional)
Board Certified Hospice and Palliative Care Physician New Era Physicians 804.218.2094

“Carol is an indispensible  partner for all professionals involved in end of life care issues in the community. She has phenomenal administrative & organizational skills, sound clinical knowledge, and demonstrates exceptional  skills of communication, presentations and  training staff.  She is indeed, an invaluable asset to Medi hospice and to the community at large. I am privileged to work with Carol towards excellence in Hospice and palliative medicine.” Dr Elias Demoz

 

(Superior)
Corporate Director Medical Services of America 800-845-5850

"...To summarize my impression of Carol, I personally find her character to be ethical, resourceful, and passionate. I have learned much from Carol regarding the Hospice business, and what I found to her credit, is her passion in providing quality Hospice Services."  James Chin, MHA

(Superior)
Director Bon Secours Hospice 804.307.0571

"...Carol was able to get reluctant staff to buy into the new system and was truly a change agent. She demonstrated patience and compassion when learning old processes and training new processes. She was well received by all departments. I am privileged to recommend Carol for any opportunity she pursues as I am familiar with her extensive knowledge base, her unique blend of experiences and her insatiable appetite to learn." Sandra Scherrer, RN, BSN, CHPN

(Professional)
National Director of Business Development Outcome Resources

“I have worked with Carol on an array of issues in regards to healthcare and hospice. She has displayed a passion for the industry, the ability to move quickly in times of change and with grace in challenging situations. She is a natural leader that has shown great awareness to details but clear overall vision. Carol is committed to achieving excellence for herself, her team and her employer. She is a charismatic, smart, professional asset to any organization." A. Spence

(Subordinate)
Home Health and Hospice Administrator Medi Home Health and Hospice 757.420.7192

"Carol Anderson  is a knowledgeable, fair and consistent manager.  She brings a wealth of information, skill and inspiration to the teams she works with.  Her presentations are awesome.  They are done in such a manner that those with knowledge and those who have none come away having learned from the information presented.  Her nursing skills are excellent as a clinician she shows a caring and generous spirit for her patients and the families that she is involved with.  It has been a pleasure working with Carol,  I have learned a great deal from her about Hospice, Management and providing Education to peers."

 

Barb Flyr, RN BSN

 

 

(Professional)
Executive Director Virginia Association for Hospices 804-467-2626

"Carol has a keen understanding of regulations, understands their intent and is very adept at educating staff regarding compliance.
 
Carol is an excellent leader. She is motivational and participatory." Susan Hogg

(Peer)
Corporate Marketing Director of Home Health Care and Hospice Medical Services of America 800-845-5850

“Carol's knowledge of the Hospice arena is bar none to those around her. With the recent changes in Hospice, Carol is one of the few people I trust with the the up to date information needed to stay abreast and maintain excellence in the field. Not many folks can hold a candle to the depth of knowledge she possesses, nor can walk a mile in her shoes. Carol's leadership is strong, even when the storms come, her sun begins to shine!” Tara Stewart, RN, BSN

(Other)
Author

"Carol Anderson is what we consider in the management field an intelligent and high performer.  She gravitates toward and has passion for challenging tasks and projects she undertakes.  In addition, she willingly takes on responsibility and initiative to maximize her job performance.  It is quite apparent that she is a person who gives one the distinct impression that with Carol, anything is possible and it will lead to a successful conclusion." Ken Fracaro
 

Kenneth Fracaro writes and edits trade articles and online courses and I have enjoyed collaborating and benefitting from his talents for over 15 years.

2008 Resume'

Icon_word_16 Printer Friendly Resume'

Printer Friendly Resume'

Icon_pdf_16 Current pdf 7.08

Current pdf version of visualcv

Sales Presentation

Palliative Care Program

White Paper

Terminal Hydration: Myth of Mercy

Management Presentation

Strategic Planning Presentation

Clinical Presentation

Hospice Eligibility

Marketing Presentation

Marketing in Nursing Homes: Don't Call them Nursing Homes!!

Creative Writing Sample

Why We Share the Gift of Hospice

Tool for Understanding Proposed COPs

Crosswalk NHPCO comments with Proposed Changes in COPs

Business Plan

Implementing Continuous Care in Existing Hospice Program

Photo for Carol Anderson

Carol Anderson

Contact Information

Carol Anderson, RN, BSN, CHPN
Fredericksburg, VA 22407
Fax:
540-242-0098

Biography

Carol Anderson is an Associate Consultant with Weatherbee Resources, Inc. as well as a Site Visitor for Community Health Accreditation Program (CHAP).

 

She contributes her energy, experience, and passion to the advancement of hospice and palliative care programs and providers. She is involved in educational offerings, speaking opportunities, and legislative efforts to support the needs of patients and their families, communities, and the hospice providers that care for them.

 

Carol has had a unique opportunity to experience home health and hospice in many settings and many states over the 15 years she has moved around the country following her husband's career. She became a certified Hospice and Palliative Care Nurse in 2000. She has worked at large and small agencies, for-profit and not-for-profit agencies, and successful and struggling agencies. She gleaned from this a toolkit of best practices that she brings to each new challenge. 

 

She has been a Case Manager, Team Manager, Clinical Information Specialist, Director of Nursing, Director of Hospice and Administrator of multi-site hospice and home health agencies. She assisted in implementing point of care and/or back-office software in 3 separate hospices. Carol has also been involved with Virginia Association for Hospices as an elected board member.

 

Carol is equally experienced in Home Health operations and management as well as dual management of Home Health and Hospice agencies and the development and implementation of Palliative Care programs that are possible in joint home health and hospice administration.

 

Scroll down on left margin for samples of written work product!

Education

Multiview, Inc

Clincal Leader Program, Hospice

Program Description: "In all my years, I have seen few clinical managers receive the training needed to be effective on the BUSINESS side of hospice. This is a lost opportunity as these managers have dramatic power over costs, perhaps more than any other position. In my career, I have referred to the ones that have mastered the business side…these special clinical leaders…as “Golden” as they successfully balance the ideas of profit and purpose. This program will be a “shock” to many participants, but that is exactly what is needed. If our hospices aren’t absolutely thriving economically with the current great Medicare reimbursement, something is wrong…and the Clinical Leader plays a HUGE role."  Andrew Reed, CPA

Weatherbee

Hospice Regulatory Bootcamp, Hospice

Program Desription: This intensive and innovative educational program is designed to provide participants with state-of-the-art knowledge, understanding and resources related to hospice regulations. 
 

Sigma Theta Tau

2001
International Honors Society of Nurses

University of Phoenix

1998 - 2000
San Diego, CA, United States
BSN, Nursing

Member of Sigm Theta Tau

Internation Honor Society for Nurses

Lake City Community College

1987 - 1992
Lake City, FL, United States
ASN, Nursing

Lake City Community College enjoyed a 100% pass rate for many years.

Certifications

Certified Hospice and Palliative Care Nurse

(Hospice and Palliative Nurses Association)
2000

Work History

Medical Services of America

Richmond, VA, United States
Apr 2005 - May 2008

Regional Administrator 

Regional Administrator providing direction and oversight to 4 Home Health agencies and 4 Hospice agencies in the Commonwealth of Virginia to include Richmond, Chesapeake, Fredericksburg, and Manassas, VA

Instrumental in developing strategic plans with branch adminstrators and clinical directors to identify strengths, weaknesses, and opportunities. I provided tools and assistance in implementing strategic interventions Developed indicators to monitor the progress of quality assessment and performance improvement.

Developed toolkit for company to assist in transition of Medicare Conditions of Participation to include development of QAPI program. Identified data elements and methods of retreival and analysis.

Bon Secours Hospice

Richmond, VA, United States
Aug 2003 - Oct 2004

Software Implementation Team 

Started as PRN hospice case manager upon relocating to Richmond. Bon Secours embarked on a recent implementaiton of a new back-office hospice and home health software application (McKesson). Given my experience in implementing a similar application, I was selected to represent the hospice department on the implementation team.

Bon Secours was also persuing accreditation from the Joint Commission and I enjoyed participating in developing the language for the Information Management portions of Policy and Procedure.

I performed process assessments of every component of hospice operations, translated current paper processes to electronic processes, including manuals and memos and training sessions.

Hospice of North Central Florida

Jacksonville, FL, United States
Apr 2002 - Apr 2003

Patient Care Administrator 

Hired to start-up a hospice program in Jacksonville, FL as a branch of then-named Hospice of North Central Florida (they have changed their name to Haven Hospice since my employment). Florida is a "Certificate of Need" state and even though Jacksonville's population could support many competitors, only one provider had been present in that location for many years. The result was a real opportunity to educate the community at large and the medical community to the Medicare Hospice Benefit. I impllemented several educational campaigns for physicians, oncologists, facility staff, as well as new hospice staff as census grew.

The Elizabeth Hospice

Escondido, CA, United States
Apr 2001 - Apr 2002

Team Manager/Clinical Information Coordinator 

I started at The Elizabeth Hospice as a Case Manager, I was promoted to Team Manager and managed a census of 60-75 patients. The Elizabeth Hospice decided to implement a new software application (Misys). I worked to beta-test the software while managing my team, then managed the implementation exclusively as point of care "field devices" were rolled out. It was at this point that my family needed to relocate and I was thankful that my new position at Hospice of North Central Florida included continuing my work with Misys software implementation.

Vitas Hospice

San Diego, CA, United States
Apr 2000 - Apr 2001

Case Manager 

Vitas was my first exposure to hospice and I feel fortunate to have had the experience and excellent orientation provided by the company and the mentorship from my team mates. Having experienced hospice in a positive, organized, patient-outcome-driven model has influenced every aspect of my continued career in hospice.

Home Health Experience

Sep 1992 - Apr 2000

see attached resume' at left 

Served as Administrator of 4 Home Health agencies with Medical Services of America (above).

Other managerial and clinical home health experience detailed in printer-friendly resume on left.

 

see printer friendly resume on left for complete resume to include home health, emergency room, and pediatric work history

Skills

Skillometer_3

Project Management

(Advanced)
<1 Years Experience, ( Last Used <1 year ago )
Skillometer_4

Strategic Planning

(Expert)
<1 Years Experience, ( Last Used <1 year ago )
Skillometer_3

Hospice Software Implementation

(Advanced)
<1 Years Experience, ( Last Used <1 year ago )
Skillometer_4

Clinical Management

(Expert)
<1 Years Experience, ( Last Used <1 year ago )
Skillometer_3

Sales Management

(Advanced)
<1 Years Experience, ( Last Used <1 year ago )
Skillometer_4

Presentation Skills

(Expert)
<1 Years Experience, ( Last Used <1 year ago )
Skillometer_2

QAPI Implementation

(Intermediate)
1-2 Years Experience, ( Last Used <1 year ago )

Extensive training in the new Medicare Conditions of Paraticipation and assessing, analyzing, and implementing mandated Quality Assessment Performance Programs and Performance Improvement Projects

Skillometer_4

Home Health Operations

(Expert)
7-9 Years Experience, ( Last Used <1 year ago )

Demonstrated Understanding of Prospective Payment Reform and Medicare Conditions of Participation.

Skillometer_4

Home Health/Hospice Start Up

(Expert)
10+ Years Experience, ( Last Used <1 year ago )

Demonstrated experience and understanding of state application and licensure processes as well as Medicare Certification processes. Budget building, strategic planning, developing policies/procedures, forms, orientation programs for both Clinical and Financial components of the Home Health and Hospice industries

Skillometer_5

Hospice Advocate

(Rockstar)
10+ Years Experience, ( Last Used <1 year ago )
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