VisualCV

Mills and Reeve - Legal Secretary training intitiative

• Key client - recognised Times Best Company to Work for national legal services firm and one of the largest award-winning law firms in the UK.

• Designed and currently delivering to 250 UK Legal Secretaries a 12 month service relationships training programme building internal service partnerships and external client service standards.

• Programme is focused on task-based, peer-to-peer knowledge sharing, coaching practices and facilitation in an innovative and engaging format to be entered in the the UK's prestigious National Training Award 2010.

Russel Jones and Walker - Legal and support staff training

• Leading UK firm of criminal justice lawyers and winner of National Law Firm of the Year 2009.

• Delivered training seminar to legal groups on business development, branding and leadership.

• Created a new training format for legal reception teams in-line with award-winning status of firm and focused on outstanding internal and external service provision.

Kroll - learning and development consultancy, instructor led course delivery and facilitation

• Employed instructional training design to plan and execute training programs for world-leading financial intelligence provider and with Kroll Ontrack forensic accounting and courtroom technology service in Europe, Asia and Latin America.

• Managed training needs analysis and design using sample interviews; targeted online questionnaires; job specifications and competencies; outcome-focused consultancy to clarify and document stakeholder objectives; work often based around highly sensitive and confidential case-data or new products, services and client relationship strategies.

• Followed instructional design principles to produce and conduct business relationship, networking, presentation and sales training programs for cross-functional teams at all levels. Required strong consultative skills, project management methodology and the ability to assimilate and turn business knowledge into practical and engaging training.
  

• Developed the Firstline Leadership Program (“FLP”) in-line with new job competencies and in partnership with Kroll internal HR, talent and line-managers. The FLP is delivered to a cross-section of European Kroll managers. A comprehensive core skills instructor led training programme with facilitation and coaching focused on essential management learning. 
  

• Formulated and delivered two large-scale business simulations based on robust analysis of learning objectives and understanding, interpreting and bringing real case-data to life using creative formats. Collaborated with senior Kroll sponsors and facilitated sizable international delegate groups in Europe and America through the two-day programme design.

• Created bespoke and localised business relationship seminars for regional Kroll offices; co-presented with office managing directors and translators to local Chinese and international participants of 10-20 people; delivered in Hong Kong, Shanghai, Beijing. 

Ashurst LLP – preferred instructional training designer and consultant

• Ongoing training design, provision and project managed learning and development solutions to top ten-tier international City law firm.Training delivered in the UK, Europe and Asia to Support Staff, Legal Secretaries, Legal Trainees, Associates and Partners. 


• Application of instructional training design to wide-range of internal sponsors and professional training requirements including core soft skill courses and projects involving organisational change and development.
  

• Example courses - Presenting with Imapct; Successful Meetings; Dealing with Change; Time Management; Leadership (FLP); Confident Communication Skills; Assertivess and Handling Difficult Situations; Coaching for Performance; Making the Most of Your Appraisal; Leraning to Learn; Business Networking; Professional Standards for Legal Trainees.
  

Mujirushi Ryohin (“Muji”) - store induction redevelopment, management and employee training 

• Assessed and redesigned the European induction scheme using internal consultancy, design, rapid-testing and delivery - created and supported full-cycle induction scheme with an emphasis on ease of use, deployment and monitoring and company culture and values.

• Currently developing a leadership academy for managers in the UK, the first of its kind, based on core skills modules previously designed and implemented.
  

• Brought instructional design approach to creating a core range of generic soft skill training organised and promoted as the Support Staff Development Programme, the first of its kind at the firm and a working template for future initiatives.
  

• Developed and coordinated the implementation of the Central Training Calendar providing learning opportunities to employees firm-wide; conducting business-driven training needs analysis; designing courses aligned to learning priorities and budget, working with and developing new formats/channels; managing tenders/out-sourcing; scheduling, promoting and reporting outcomes to stakeholders.

• Managed the complete project life-cycle of training initiatives including the global induction redevelopment and the global brand and change campaign for support groups in Europe; required planning, resourcing and expert communication skills; managing third parties and complex internal stakeholder relationships; guided by detailed understanding of the firms internal project management approach and instructional design.

• Played a key role in establishing an internal consultancy approach designed to support organisational and training needs throughout the business. Maintained an extensive network of client relationships, preparing and delivering upon specific training and development solutions.

• Responsible for managing workload of one direct learning and development consultant; daily project meetings; coaching and feedback sessions; performance development reviews.

• Commenced employment as a Store Supervisor before gaining a series of promotions through to Store Manager in London and Regional stores in the UK.

• Secured Training Officer position and established the retailer’s first European training function. Reported directly to Operations Director and worked closely with the operations department at head office and in stores with teams nationally. 

• Developed Muji’s strategic and responsive approach to training and created sales, induction, manager and head office programs with very limited budgets and resources.

• Key involvement with inducting team members at brand new store sites in the UK and Europe as part of a major store development programme, managing their progress, coaching and overseeing training at store set-ups through to opening trading weeks. 

• Effectively managed training and operational responsibilities within a fast-paced and high-pressure retail environment.